Frequently Asked Questions

We do have a WORDsearch 7 program that is compatible with Windows Vista. It is available as a download or as a CD. Please call our Sales Department to get either version of it or for answers to any related questions. They can be reached by dialing 1-800-888-9898 from 9:00 AM CST until 10:00 PM CST Monday through Friday.

Otherwise, if your have a CD that does not specifically say that it is compatible with Windows Vista, (except for our eBook Library CDs - they are compatible with Vista) then no, that CD is not compatible with Windows Vista.

You may be able to install our non-Vista compatible WORDsearch 7 CDs. You may be able to get some of your books installed. You may even be able to open and use some of your books. But, you may not be able to update the WORDsearch 7 program, you may not be able to unlock books over the internet and if you experience error messages, we may not even be able to offer any help to fix them. Please call our Sales and Customer Service Department to get help downloading or buying the WORDsearch 7 - Vista compatible program.

This message means that ZipScript 7 is running in the background during the smart update. It was not able to automatically close ZipScript before the update.
To resolve this problem, simply close the ZipScript 7 program manually and run the smart update again.

How to close ZipScript:

1. First, locate the ZipScript 7 icon in your system tray. It is a white Z on a blue circle and it is usually located in the lower right hand corner of your computer screen next to your system clock.
2. Right click on the ZipScript 7 icon and select Exit.
3. Run the Smart Update again by opening the WS7 program. Click on the Help menu and then Check for Updates.

This message means that your computer cannot connect to our server.
Close WORDsearch 7.
Try disabling your virus scanner and/or your firewall program.
Most of these programs, have an icon in the system tray (in the lower right corner of your screen next to the time).
Right click on the icon and choose Disable. Then, open WORDsearch 7 and try again.

This error can occur when clicking on a Strong's number in the KJV, or when opening Strong's or Vine's or any Word Study book. It can even occur when opening Adam Clarks Commentary.

The explanation to this error is too long to describe in this forum.
The fix is to delete the file USP10.DLL.
Follow the steps below to locate and delete USP10.DLL.

How To Find USP10.DLL to Delete it.

1. Shut down WORDsearch 7
2. Click on your Windows Start button
3. Click on Run
4. In the Run box, type the following: C:\Program Files\WORDsearch 7
5. Click on OK. (This should open a window to the WORDsearch 7 directory.)
6. Look for the file USP10.DLL then delete it
7. Start WORDsearch 7
8. Test for the problem

This message means that ZipScript 7 is running in the background during the smart update. It was not automatically shut down for the update process.
To resolve this problem, simply exit the ZipScript 7 program and run the smart update again.

How to close ZipScript:

1. First, locate the ZipScript 7 icon, a white Z on a blue circle, in your system tray next to your system clock. It is usually located in the lower right hand corner of your computer screen.
2. Right click on the ZipScript 7 icon and select Exit.
3. Run the Smart Update again by opening the WS7 program, clicking on the Help menu and then selecting Check for Updates.

This is typically caused by firewall software and on some rare occasions your anti-virus software. Try disabling your firewall program and, if needed, your anti-virus program.
Most of these programs have an icon in the system tray (in the lower right corner of your screen next to the time). Right click on the icon and choose Disable. Then, run the update again - enter the WS7 library click on Help then select Check for Updates.

Sometimes a computer will run out of resources and the CPU will get locked up trying to process the installation. Try the following:
Restart computer in Safe Mode and then install the CD.
How to Boot into Safe Mode:

1. Shut down the computer completely.
2. Turn on the computer and immediately begin tapping on the F8 key as soon as it starts up.
   (Tap on the F8 key like a woodpecker or, as if you were sending Morse code.)
   This should get you to the "The Windows Advance Option" menu.
3. Select Safe Mode from the "The Windows Advance Option" menu and press the Enter key.
4. Select your operating system from the next screen, press Enter and this should slowly take you to the Windows desktop in Safe Mode.
5. Once at the Windows desktop, insert your CD and install it as you normally would.
6. After the installation, restart your computer to boot into normal mode.

This error may appear many times - once for each Lesson book and volume that you have unlocked or installed. Clicking on each error message may eventually get you into the WORDsearch 7 library.

You may have also just downloaded and installed your books from the internet or you may have just installed our new Lesson Maker 8 CD.

If this scenario sounds like yours, then this error is caused by your new Lesson books. Our new Lesson books have recently been improved and require WORDsearch 7 to be updated in order to process them.

To resolve this error, simply follow the steps to update WORDsearch 7.

Sometimes updating the book resolves this problem.

1. Right click on the book name in the library window. (This should produce a menu.)
2. On the menu, click "Update book..." and select to update book from the internet or the eBook library CD.

If this does not resolve the problem, force a Smart Update of the program.

1. Connect to the internet
2. Enter the WORDsearch 7 library
3. Hold down the Ctrl key on your keyboard and keep it held down while you click on the Help menu and then select Check for Updates.
4. When the "WORDsearch Update Available" window appears, let go of the Ctrl key and click on the button that says "yes, begin downloading."

Because this book is both a Preview book and an owned book, it will appear in red as a Preview book during the preview period. After the 30 day preview period, it will turn to black.

It is now called New Topical Textbook and it is in the Topics folder in the library window.

Resolution: Delete the file BE2Converter.EXE. It is located in the "C:\Program Files\WORDsearch 7" directory. To access this directory

1. Click Start
2. Click on Run
3. Type "C:\Program Files\WORDsearch 7" then click on OK. This should open a window and reveal the contents of the WORDsearch 7 directory. There you will find the file BE2Converter.EXE.
4. Delete the file BE2Converter.EXE.

First, see if you can force an update of your program.

Here are the steps to force download the Smart Update:

1. Connect to the internet
2. Enter the WORDsearch 7 library
3. Hold down the Ctrl key on your keyboard and keep it held down while you click on the Help menu and then select Check for Updates.
4. When the "WORDsearch Update Available" window appears, let go of the Ctrl key and click on the button that says "yes, begin downloading"

Second, if this does not work, your personal firewall may be enabled. If yes, disable it then click on Help then Check for Updates. Most of these programs, have an icon in the system tray (in the lower right corner of your screen next to the time). Right click on the icon and choose "Disable".

Third, if you are still unable to update the program, look for and delete the following files:

1. Versions.INI,
2. Resources.DLL,
3. Resources.Zip.DL
4. WORDsearch.Zip.DL

Then, double click on the file Smartupdate.EXE. These files are located in "C:\Program Files\WORDsearch 7" directory. To access this directory, do the following:

1. Click Start
2. Click on Run
3. Type "C:\Program Files\WORDsearch 7" then click on OK. This should open a window and reveal the contents of the WORDsearch 7 directory.
4. Once in there, delete the files. (Note, if you do not have the file WORDsearch.Zip.DL, that's OK. Move on to the next step)
5. Double click on the file Smartupdate.EXE. This should run the update.

Unfortunately, the current WORDsearch 7 CD we have is Not compatible with Vista.
We do plan to release a Vista compatible WORDsearch 7 CD sometime in the near future however, the release date has not yet been determined.
Please contact our Sales and Customer Service Department for a release date and details on how to get it.
1-800-888-9898

1. Insert the WORDsearch 7 Basic Edition CD. The install program will auto-start. If it does not auto-start click Start and then Run, Type the [CD drive letter]:\Setup. For example, D:\Setup
2. Follow the installation program screens.
3. The install program will prompt you to convert your WORDsearch 5 ebooks to WORDsearch 7. If you do not have WORDsearch 5, click Cancel and go to Step 4.
4. After installing the Basic Edition CD, open the WORDsearch program using the icon on your desktop. On the Easy Start screen, click Enter the Library.
5. If you purchased additional books when you ordered the WORDsearch 7 upgrade and have Internet access, your invoice should include and account number and password under Installation and Unlock Instructions. To unlock these additional books,
   1. Connect to the Internet
   2. Click on the Help menu in the WS7 program
   3. Click Reunlock Books. In the appropriate boxes, type the account number and password provided on your invoice.
   4. Click Next and it will give you a list of the books that have been unlocked.
6. After installation and unlocking the new books you purchased with the upgrade, there may be some books that you will need to install. There will be a red question mark next to the title of the book. To install the book(s), do the following:
   
   
   1. Insert the eBook Library volume 1 CD.
   2. Click on one of the books with a red question mark.
   3. Select "Install all missing books" and click "Install from CD".
   4. Change D:\ in the Book install dialog if your CD drive is not D drive.
   5. Click Search.
   6. When it is done scanning volume 1, insert another eBook library CD and click on Begin Searching. Repeat these steps untill you have either searched all your library CDs or the Book Installer program closes.

No, WORDsearch 7 is a stand alone program.

No, WORDsearch 7 is a separate program from WORDsearch 5 and is installed in a different directory.

You received a Basic Edition CD which contains the WORDsearch 7 program files and some books. The additional 4 eBook Library CDs contain all the books available in WORDsearch 7. After installing the WORDsearch 7 program from the Basic Edition CD, you will want to use all 6 eBook library CDs to get all your unlocked books installed. To do this:

1. Insert the eBook library volume 1 CD.
2. Click on one of the books with a red question mark.
3. Select "Install all missing books" and click "Install from CD".
4. Change the "D:" in the Book installer dialog if your CD drive is not the D drive.
5. Click Search.
6. When it is done scanning volume 1, insert eBook library volume 2 CD.
7. Click Search.
8. When it is done scanning volume 2, insert eBook library volume 3 CD.
9. Click Search.
10. When it is done scanning volume 3, insert eBook library volume 4 CD.
11. Click Search.
12. When it is done scanning volume 4, click Done.

This red question mark means that the book is unlocked but needs to be installed. To install the missing book(s):

1. Insert the eBook library volume 1 CD.
2. Click on one of the books with a red question mark.
3. Select "Install all missing books" and click "Install from CD".
4. Change the "D:" in the Book installer dialog if your CD drive is not the D drive.
5. Click Search.
6. When it is done scanning volume 1, insert eBook library volume 2 CD.
7. Click Search.
8. When it is done scanning volume 2, insert eBook library volume 3 CD.
9. Click Search.
10. When it is done scanning volume 3, insert eBook library volume 4 CD.
11. Click Search.
12. When it is done scanning volume 4, click Done.

If you get this message, it just means that none of your missing books were found on that particular eBook library CD, and you need to continue the process by inserting the next library CD. Insert the next eBook library CD and wait about 30 seconds for your computer to recognize the CD. Change the "D:" in the Book installer dialog if your CD drive is not the D drive. Click Search.

The books that are in black are ones you have purchased and permanently own. The books in red are books you're allowed to use during the 30 day preview period. They will be locked after the 30 day preview period has ended.

1. If you purchased additional books when you ordered the WS7 upgrade and have Internet access, your invoice should include an account number and password under Installation and Unlock Instructions. To unlock these additional books, connect to the Internet, then:
   1. Click on the Help menu in the WS7 program
   2. Click Reunlock Books. In the appropriate boxes, type the account number and password provided on your invoice. Click Next and it will give you a list of what has been unlocked.
2. If you do not have Internet access, you will need to call us at 1-800-888-9898 to unlock after installing the program.

You don't have to have an Internet connection to use the powerful Bible study features of WS7. However, WS7 has many options that take advantage of the Internet. For example, you can update your program by doing a Smart Update, purchase and unlock books, and join our Discussion Groups to discuss WS7 and other issues with other WS7 users.

When you start WORDsearch 7 for the first time, you will be asked to configure WS7 for your Internet connection.
Choose Permanent if you have Broadband Cable or DSL.
Choose Dial-Up if you have to connect to the Internet by via a phone line by dialing a number to your Internet Service Provider except for AOL.
Choose AOL if you use AOL with a dial-up connection

No, WORDsearch 7 will not read STEP books. CROSS, our new technology for documents is based on XML and other more recent standards. STEP was based on an old technology called rich text format (RTF). The benefits of CROSS include improved presentation and searching of Greek and Hebrew and other languages.

As part of the upgrade, WS7 will convert all STEP books bought from us. We are offering a deep discount on the CROSS version of STEP books from other STEP publishers that we currently sell. See the question below: How do I get the discount on books from other publishers?.

To purchase and unlock STEP books from other publishers in WS7, do the following:
Please note: This will only work for STEP books that we currently have in CROSS.

1. You need to get the latest program update. Go to the Help menu in WS7 and select Check for Updates.
2. Make a backup. Go to the Options menu and click on Backup. Click Select All and click Next. Tell it where you want the backup to go. Click Finish.
3. Close WS7.
4. Click Start, Run and type the following in the blank: "C:\Program Files\WORDsearch 7\WSSTEPimport.exe".

Running the Importer:

1. In the importer, click Next on the first screen.
2. On the second screen, we recommend that you select Search the Entire Disk. Select the letter of your hard drive (this is normally C:) and click Next. If you know the specific location of your STEP books, you can search that particular folder by selecting Search Single Folder.
3. On the next screen, the importer will search for the books and give you a list of STEP books that it found that are eligible for the discount.
4. When the importer has finished, open WS7 and go to the View menu. Click on Add-on books.

The STEP books that the importer found from other publishers on your hard drive will show in the catalog with a discounted price. Some will show up as $0.00 and those are free but, you still have to unlock them.

Ordering/unlocking these books in the catalog:

1. Browse the product categories in the catalog and click Add to Cart to add the books you want to purchase/unlock. Click Next.
2. It will ask you if you want to add a CD to your order. These books will already be on your CDs and you do not need to add this to the order. Click Next.
3. Select Order Online and click Next. Enter your contact information and credit card information (if applicable). Click Next.
4. Confirm the order by clicking Next. The books will be unlocked.

If you have any problems, please contact Technical Support at support@wordsearchbible.com or 512-835-6900.

No, WORDsearch 7 will not read any STEP books. However, we are offering a deep discount on the CROSS version of STEP books from other STEP publishers that we currently sell. See the following question (How do I get the discount ...).

Click here to display the list in a new window.

No, we do not plan to add a STEP reader to WORDsearch 7.

During the installation of WORDsearch 7, it will run a WS7 Import program to search for data you had in WORDsearch 5 and import it into WORDsearch 7. The program scans the hard drive for STEP books purchased from WORDsearch and their unlock keys. It will make a list of these books and unlock them in WORDsearch 7.

Call our Customer Service at 1-800-888-9898 to unlock your WS5 books in WORDsearch 7.

The WORDsearch 7 import program will search for these WS5 files and it will convert the data for WORDsearch 7. The personal topics will show up under My Documents in the WS7 library. Your personal commentary and the Ref lists and Desktop Notes from your Desktops will show up under My Verse lists in the WS7 library.

Open WS7 and click on Change the view options in the library window. Select "Title, Author" on the view options list. This will help you look for specific books that seem to be missing.
Some WS5 books are under different categories in WS7.
Also please note:
Bible Outlines are now in the Bibles. Open a Bible and click on the Show/Hide the Table of Contents icon to see the Bible's outline.
Bible Commentaries are also now in the Bibles. When you look at the Table of Contents of a Bible, you will see those Bibles with Commentary have Introductions to the Book, Front and Back Matter, etc.

When you install WORDsearch 7, the program will find your Dake books on your hard drive and will unlock them in WORDsearch 7. All your Dake books except the Dake Study Notes will show up in the library with a red question mark. We do not sell those other Dake Books and therefore we cannot provide you with those files. However, Dake Publishing has converted those STEP books to the new CROSS format and has given them to us to make available to you by download.
If the Dake books were imported into WS7 with a red question mark, you can now click on the book and select "Install All Missing Books". This should put all your Dake books in the Download box so that you can start downloading them.
WS7 could only import your Dake books if they were installed on your hard drive. So, the best thing is to install the Dake books and run the WS7 import program. You can run the import program by typing "C:\Program Files\WORDsearch 7\ws7Import.exe" in your Start | Run box.

In WORDsearch 5, the TSK was a book on the bookshelf. In WORDsearch 7, it does not show up in the Library but rather in the Bible window's Cross References pane. Open a Bible and click on the Cross Refs icon (looks like a chain). Click on the "+" (plus sign) next to My Library and then click on the "+" (plus sign) next to Bibles. You will see the Treasury of Scripture Knowledge.

If you had H.A. Ironside- Hebrews Cmy and it is not showing up in your WS7 program, please try the following:

If you have removed the H.A. Ironsides - Hebrews STEP book from WORDsearch 5 on your hard drive, then you will need to call us at 1-800-888-9898 to unlock it.

If you still have the H.A. Ironside- Hebrews STEP book on your hard drive:

1. Open WORDsearch 7 and click on the Help menu.
2. Click Check for Updates.
3. After you have downloaded the latest program files, close WORDsearch 7.
4. Click Start, then click Run and type "C:\Program Files\WORDsearch 7\ws7Import.exe".

This will run the WS7 import program again. If you have H.A. Ironsides - Hebrews in your C:Navpress directory, click Next and then click Next again and it will scan your hard drive. It should find the book and convert it in WS7. When you installed WS7, it ran this program so it will probably ask you if you want to overwrite the files it imported before. Answer yes. If your H.A. Ironsides - Hebrews Cmy is located somewhere else on your hard drive, you will need to enter the path in the secondary location when asked.

The book should have a red question mark by it indicating that it is unlocked but not installed. You will need to either download the Cross version or install it from the Library CD volume 3. To install it from the CD:

1. Insert eBook Library CD volume 3.
2. Click on the title of the book, H.A. Ironsides - Hebrews.
3. Select "Install all missing books" and click "Install from CD".
4. Change the D: in the Book installer dialog if your CD drive is not the D drive.
5. Click Search.
6. When it is done scanning volume 3, click Done.

Once a day, WS7 will try to connect to the Internet to check to see if there is a newer version available. If it connects and finds that there is a newer version, you will get a window that says "Update available". We recommend that you click "Yes, begin downloading".
If you want to manually check for updates, click on the Help menu in the program and select Check for Updates.

This message means that ZipScript 7 is running in the background during the smart update. It was not able to close ZipScript for the update.
To resolve this problem, simply close the ZipScript 7 program manually and run the smart update again.

How to close ZipScript:

1. First, locate the ZipScript 7 icon in your system tray. It is a white Z on a blue circle and it is usually located in the lower right hand corner of your computer screen next to your system clock.
2. Right click on the ZipScript 7 icon and select Exit.
3. Run the Smart Update again by opening the WS7 program. Click on the Help menu and then Check for Updates.

If you get a message that there is an update available but get the error message above when you select to download the update, you will need to run the update a different way.

1. Connect to the internet
2. Enter the WORDsearch 7 library
3. Hold down the Ctrl key on your keyboard
4. Click on Help in the main menu then select Check for updates…
5. When the “WORDsearch Update Available” window appears, let go of the Ctrl key and click on the button that says “yes, begin downloading”

After installation, the program offers you a chance to register. If you decline, it will continue to ask you until you do register.You can register by clicking on the Help menu in WS7 and selecting Register WORDsearch. You can register online or call our Customer Service at 1-800-888-9898 to register.

You can purchase and unlock new books by clicking the View menu and then selecting Add-On Books. Add the books you want to purchase to the catalog and follow the instructions. After purchasing the new books, the program will automatically unlock your books.
You can also purchase and unlock books on our website or by calling our Customer Service at 1-800-888-9898.

The code that allows Zipscript to see the bibles in your WS7 library has become corrupted.
If you force an update of the WS7 program, the bad code will get replaced.

How To Force an Update of WORDsearch 7:

1. Connect to the internet
2. Enter the WORDsearch 7 library
3. Hold down the Ctrl key on your keyboard
4. Click on Help in the main menu then select Check for updates…
5. When the “WORDsearch Update Available” window appears, let go of the Ctrl key and click on the button that says “yes, begin downloading”

Below are some common WORDsearch 7 keyboard shortcuts.

The menus in WORDsearch 7 all have a line underneath the first letter, to invoke these menus press the Alt key plus the underlined letter.

Example: Alt + F will drop down the File menu.

Search = Ctrl + F or F2

Topic Search = Ctrl + T

Display Search Results = Ctrl + R

Print Window = Ctrl + P

Copy Text = Ctrl + C

Paste Text = Ctrl + V

New Word Processor Window = Ctrl + N or Ctrl +W

Select Text of an Entire Chapter = Ctrl + A or Ctrl + 5

Move Cursor to Active Book Dropdown Box = Ctrl + G

To Highlight Text = Ctrl + H

Hide the Library Window = Ctrl + L

Close all Open Books = Ctrl + Q

Open My Documents Window = Ctrl + O

WORDsearch 7 Help File = F1

Highlight the File Menu = F10