If you're new to Bible software, a wonderful experience is just ahead of you!

WORDsearch makes Bible study fast, easy and fun. You are now just a few clicks away from putting a powerful, inspiring library on your computer.

Why use WORDsearch Bible software? It allows you to quickly search for Bible verses, compare Bible translations side-by-side, have multiple books open, and sync your Bible translations with your commentaries. You won't have to continuously flip through pages, and you'll be able to take your library anywhere without bringing a backpack full of books.

If you are just getting started, WORDsearch Basic is for you. It's FREE and comes loaded with some basic Bible study tools. Plus, you'll find over 200 more free books available for download on this website. Click here for details on WORDsearch Basic »

For more advanced features you can always upgrade to WORDsearch 10.   Click here for details »

Whether you begin with WORDsearch Basic or WORDsearch 10, you'll be on your way to building your own Bible study library. Thousands of helpful books are available from top Christian publishers. Start building your personal library today.

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WORDsearch 10 Frequently Asked Questions Web Site.

Look for your answer here.

NEWS! WORDsearch 10 for Mac is now compatible with the new Mavericks operating system. To get an updated download link, please contact our customer service department at 1-800-888-9898 or by e-mail at Sales@WORDsearchBible.com.

Dear WORDsearch 10 Customer,

Click on a link below to go to the category that best matches your problem or question.

  1. Learn About the New Features in WORDsearch 10

  2. WORDsearch 10 Installation Steps

  3. Problems Downloading WORDsearch 10

  4. Problems Installing WORDsearch 10

  5. Problems Starting WORDsearch 10

  6. WORDsearch 10 Unlock Steps

  7. Problems Unlocking Your Books

  8. Problems Downloading Books

  9. Problems Installing Books

  10. Problems Downloading the Update

  11. Problems Using the Features in WORDsearch 10

  12. Problems with Zipscript

  13. Problems with Our Books

  14. More WORDsearch 10 Frequently Asked Questions

 

To quickly find an error or topic in this FAQ by word...

  1. Press your "Ctrl" key and your "F" key at the same time. (This will open a "Find" window in your browser.)
  2. Type in a word in the Find window, then press the "Enter" key. Your browser will go to that word and even highlight the word where it appears on this page.

If your error message is not addressed here, call Technical Support at 1-888-854-8400 or email us atSupport@WORDsearchBible.com.


For basic "How to" and usage questions, call our Sales and Customer Service Department at 1-800-888-9898 or email them at Sales@wordsearchbible.com.

They are open from 8 AM CST until 8 PM CST Monday through Friday and from 10 AM CST until 5 PM CST on Saturday.

Installation Requirements for WORDsearch 10

  1. Windows 8, Windows 7 or Windows XP with Service Pack 3 and Internet Explorer 8 or higher
  2. At least 2 GBs of RAM
  3. At least 75 MBs of free space for the WS10 program and, anywhere from 1 - 21 GBs of free space for your books (depending on how many books you have).

To install WORDsearch 10 from a disk, your computer needs a DVD drive

To install WORDsearch 10 over the internet, you need a reliable internet connection and a download link.

If you already own WORDsearch 10 you can get a download link from our Sales and Customer Service Department. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at Sales@wordsearchbible.com.

NOTE: WORDsearch 10 will not install on a device running Windows RT.

Is WORDsearch 10 compatible with a Mac?

Yes. WORDsearch 10 will run on a Mac as long as it has an Intel processor and Leopard (10.5.x), Snow Leopard (10.6.x), Lion (10.7.x) or the new Mac OS X called Mountain Lion (10.8.x).

Do I need to have my older WORDsearch program installed before I install WORDsearch 10?

No. WORDsearch 10 can be installed all by itself as a "stand-alone" program.

How to Install WORDsearch 10 Over the Internet

To install WORDsearch 10 over the internet, you need 2 things:

  1. you need a reliable internet connection
  2. you need a download link.

You can get a download link from our Sales and Customer Service Department. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at Sales@wordsearchbible.com

When you receive the link, double click on it. You will next receive a notice to either Run or Save a file called"WS10Setup.exe".

If the WS10 download link is not clickable, copy and paste it - or type it out manually - into your browsers address field.

NOTE: Our links can be used 3 times. If yours has expired, please call our Sales and Customer Service Department at 1-800-888-9898 for a new one. You can also email them at Sales@wordsearchbible.com expired.

After clicking on the link, you should get a prompt to either "Save" the file or "Run" the file.

If you choose to "Run" the file, the WS10Setup.exe file will download and automatically go into the installation process. (Note: You may receive several prompts asking your permission to allow the file to download or allow our file to make changes to your computer.

If you choose to "Save" the file, try to keep track of where the file is being saved to because after the file has downloaded, you have to double click on the file to start the installation process. (Typically, our file downloads to a folder called "Downloads" or "My Downloads.")

And Don't Forget! After you have completely installed the WORDsearch 10 program, it will not contain any books! You will need to go through the unlock process to get all your books.

If you have problems downloading WORDsearch 10, click on the this link " Problems Downloading WORDsearch 10 "

For help unlocking and getting your books into WORDsearch 10, click on the this link " WORDsearch 10 Unlock Steps "

How to Install the WORDsearch 10 CD

If you received the WORDsearch 10 Basic Edition DVD to install the program, insert it into your DVD drive and allow the installation program to auto start.

If the installation program does not auto start, follow the steps below.

  1. Click on Start
  2. Click on Computer (or My Computer)
  3. Look for the icon for your DVD drive then double click on it. This should start the Installation program.

NOTE: If you encounter a problem or have a question or get an error message during the installation process, click on this link for assistance  "Problems Installing WORDsearch 10"   .

Follow the installation instructions presented on each of the installation screens and click on “Next” at each screen.

The WORDsearch installation program will copy its program files to your hard drive and can even scan your computer for STEP books from QuickVerse or from WORDsearch 5

If you have personal data in WORDsearch 5, WORDsearch 7, WORDsearch 8 or WORDsearch 9, the WS10 installation program can import it.

PLEASE NOTE: After you have completely installed the WORDsearch 10 Basic Edition disk, it will not contain any books! You will need to go through the unlock process to get all your books.

For help unlocking and getting your books into WORDsearch 10, click on the this link " WORDsearch 10 Unlock Steps "

Starting the WORDsearch 10 Program for the First Time
  1. When you finish the WORDsearch 10 installation, you should have an icon for it on your Desktop or in All Programs which can be found on the Start menu. For the Mac, look in the Applications folder.

    If you encounter a problem, or get an error, click on this link for assistance “ Problems Starting WORDsearch 10.

    NOTE: When starting WORDsearch 10 for the first time, you may get a prompt to download an update. If you do, click on “Yes, begin downloading.”

    If you encounter a problem, or get an error during the update process, click on this link for assistance “ Problems Downloading the Update.

  2. The next screen you should see is the EasyStart screen with options such as "Enter the Library, Daily Devotional, Video Tutorials". Click on “Enter the Library” to start using the program and if needed, install your books.

  3. If you installed WS10 on a computer that already has Bible Explorer, WS7, WS8 or WS9, you will already have access to all your books. Once you have entered the WS10 Library, hover your mouse pointer over the left hand border of the WORDsearch 10 program window to slide open the Resources window. In the Resources window, you will find the Library section, and under that, your books. You can also slide open the Resources window by pressing your "Ctrl" and "L" keys on your keyboard together at the same time.

  4. If you are missing books, or if you recently purchased books, you will need to go through the "Unlock Purchased Books..." process. For more information on getting your books into your library, click on this link to go to the section entitled " WORDsearch 10 Unlock Steps ".

Will WORDsearch 10 replace my WORDsearch 8 or 9 program?

No, WORDsearch 10 will install as a separate program, to a different location on your hard disk and you will even get a new icon for it on your desktop that says WORDsearch 10 under it. However, it will use the same books and documents and other personal items from your older WORDsearch program, so don't uninstall your older program, WORDsearch 10 will be using important parts of it.

Can I still use my older WORDsearch program after I install WORDsearch 10?

Yes. Nothing happens to your older version of WORDsearch when you install WORDsearch 10.

Can I remove WORDsearch 8 or WORDsearch 9 after I install WORDsearch 10?

Yes, however, when you use the Windows Uninstall program, you will be asked if you want to keep or delete the unlocks and books. You Must Select to Keep the Unlock and Books. If you do not Keep the Unlock and Books, you will have to re unlock and re download your books all over again. You may not even be able to start the WORDsearch 10 program and be foreced to re install the WORDsearch 10 program.

Where are my books? Where is the Library Window?

Your books are in the "Resources window."

Look to the left. Along the left hand side of the program window is a vertical bar with the word "Resources" on it. Click on it to open the "Resources Window." There you will find the Library section.

The Library section will display category folders for your unlocked books. Inside the category folders are your books.

Normally, the Resources Window is hidden. If you do not see it, move your mouse pointer to the left hand border of the program window and rest it there or click on it. This will make the Resources Window slide open.

Another way to make the Resources window appear is by click on "View" in the main menu then clicking on "Resources (Pinned)."

You can also use the following keyboard shortcut - "Ctrl + L" - to slide open the Resources window.

What do I do if I am missing books?

You probably just need to go through the Unlocking process.

To unlock the books in your account, follow the steps below:

  1. Make sure you are connected to the Internet
  2. Start WORDsearch 10 and Enter the Library
  3. Make sure you are Signed In. If you do not know how to Sign In, click on this link for instructions. " How to Sign In "
  4. Click on "Help" in the main menu
  5. Click on "Unlock Purchased Books..." Allow the WORDsearch 10 program to perform a synchronization event with your account in our customer database. (This is how WORDsearch 10 learns what books you own.)
  6. The next screen should tell you how many books your Libary contains as well as how many books need to be installed
  7. Click on Next to install any missing books or be returned to the Library
  8. If you need to install any books, you will get an option to install your books from the internet or from a disk.

NOTE: If you have Dialup Internet, we recommend that you install your books using our Library DVDs. If you do not have Library DVDs, call us at 1-800-888-9898 to order them.

If you forgot the password to your WORDsearch account, there is a "Forgot password" link at the bottom of the "Sign In" window. Click on "Forgot password" and you will be emailed the steps to reset your WORDsearch account password.

If you do not have an account, click on "Register" (next to "Sign In") to create one.

If you are still missing books, or are have questions about signing in with your email address and password, contact our Sales and Customer Service Department for assistance. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at Sales@wordsearchbible.com

Why do some of my books have red question marks by them?

The red question mark means the book has not been downloaded yet.

Follow the steps below to install the book:

How to Install Books in your Library
  1. Click on a book with a red question mark next to it
  2. When the Missing Book Installer program window appears, do one of the following
Click on "Install all missing books"
or
Click on "Install from CD" or "Install from Internet".



If you clicked on "Install from CD ", the Book Installer window will appear. At his point, insert an eBook library DVD or our eBook Library Supplemental DVD and click on the button "Begin Searching" to begin the install process. The Book Installer program will scan your library DVD for the books you own and install them. You will be prompted to insert another eBook library DVD if needed.

If you clicked on "Install from Internet", a window will appear with a list of your missing books. Click on the button "Start Downloading" and allow the book(s) to download. After the book(s) download, a prompt will appear telling you your books have been downloaded and asking you if you want to install them - click "Yes" to install the book(s).

If you have problems downloading your books from the Internet, click on this link for assistance: Problems Downloading Books

When I try to install books from the eBook library DVDs, I get a message, "No books were installed from this disk, please insert another Disk or press the Done Button."

If you get this message, it could mean that none of your missing books were on that particular eBook library DVD and you need to continue the process by removing that disk then inserting another library DVD.
Insert another eBook library DVD, wait about 30 seconds for your computer to recognize the DVD then try again.

This message could also mean that the Missing Book Installer program is scanning the wrong drive. Change the " D:\ " in the Book installer dialog window to " E:\ ". Your DVD drive may be the "E" drive.

"I clicked on the download link and downloaded the program but now I cannot find it!"

No Problem. Just search your computer for it.

For Windows 7, follow these steps:
  1. For Windows 7, Click on the Windows Start button
  2. At bottom of Start menu, type the following without the quotation marks:
  3. "WS10Setup.exe"
  4. Press the Enter key

For Windows 8, Go to the Start screen, then just type "WS10Setup.exe" without the quotation marks:

The Windows operating system will search your entire hard disk for the file WS10Setup.exe (this is the file that installs WORDsearch 10).

For Window 7, the results of the search will appear at the top of the start menu.

For Windows 8, the results of the search will appear to the left.

If the file WS10Setup.exe is found, click on it to start the installation of WORDsearch 10.

If the file WS10Setup.exe is NOT found, click on the download link in your email again and re download it.

If the link is expired, contact our Sales and Customer Service Department for another. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at Sales@wordsearchbible.com.

"When I click on the link to download WORDsearch 10, I keep getting the following error: "

" We're sorry, this link is only valid for 3 uses. If you need to download WORDsearch 10 again, please call us at 1-800-888-9898. Thank you! "

The link could be all used up. They are only good for 3 downloads. Call our Customer Service Department at 1-800-888-9898 and ask for a new WS10 download link.

If you continue to get this error, and the link is brand new, try disabling your security program firewall or antivirus settings and try the link again.

When I click on the link to download WORDsearch 10, nothing happens.

... I got "404 - File or directory not found."

... I got the message " We're sorry, this does not appear to be a valid download link. "

Type out the link manually into your browsers address field, then press the Enter key on your keyboard.

If you continue to get this error, type out the link manually into the address field of another browser such as Mozilla FireFox or Chrome.

You can get the Mozilla FireFox browser by going to http://www.firefox.com/

You can get Chrome at http://www.chrome.com/

When I click on the link to download WORDsearch 10, I get the following message at the top of my browser:

" To protect your security, Internet Explorer has blocked this site from downloading files to your computer. Click here for options. "

I click on "Click here for options," then I click on "Download Files." After that, all I see is a blank, white screen with the words, "copyright 2002-2010 Google, Inc." in the upper left corner.

Try downloading WORDsearch 10 using a different browser such as Mozilla FireFox or Chrome.

You can get the Mozilla FireFox browser by going to http://www.firefox.com/

You can get Chrome at http://www.chrome.com/

"I clicked on the link to download the WORDsearch 10 and got a file called WS10Setup.exe. However, when I double click on it to start the installation, I get the following error: "

"Not a valid Win32 application"

You did not download all of the file. The file "WS10Setup.exe" is approximately 70 MBs. If you can check the size of your "WS10Setup.exe", it is most likely not 70 MBs. Just an FYI, it takes a few minutes to download 70 MBs.

Go back to the email that contains the link to download WORDsearch 10 and click on the link again.

If your link has expired, call our Customer Service Department to get another. They are at 1-800-888-9898 and are available from 9:00 AM till 10:00 PM Monday through Friday.

"When I install WORDsearch 10 for Mac, I get the following error: "

"Setup.MPKG can't be opened because it is from an unidentified developer."

This is the Macintosh Gatekeeper security program trying to protect your Mac.

One of the 2 recommendations below will fix this installation problem.


Temporarily override the security warning

  1. Right-click (or control + click) the file Setup.MPKG
  2. Click on "Open"
  3. Click the "Open" button at the next dialog warning when asked if you want to "launch Setup.MPKG anyway"

Permanently override the security warning

  1. Click on the Apple icon in the upper left corner of your screen
  2. Click on System Preferences
  3. Click on Security & Privacy
  4. Click on the General tab
  5. Click on the pad lock icon in bottom left corner
  6. Enter administrative password
  7. Under the header "Allow applications downloaded from:" Click on "Anywhere"
  8. Close the window.
  9. Proceed to install the WORDsearch 10 for Mac program

"I downloaded the WORDsearch 10 setup file to install it but when I double click on it I get a message telling me the following ... "Windows cannot open this file: … To open this file, Windows needs to know what program created it. Windows can go online to look it up automatically or you can manually select from a list of programs on your computer. What do you want to do?" "


I also notice that the file I downloaded is called "download"

You may also see that the file is being downloaded as WS10Setup.1.2DOD17.efw

Try downloading WS10Setup.exe using a different browser.

If you are using Windows Interenet Explorer, try downloading Mozilla FireFox or Chrome.

You can get the Mozilla FireFox browser by going to http://www.firefox.com/

You can get Chrome at http://www.chrome.com/

If needed, disable the following security features: Anti Virus, Firewall, Spyware, Content Filtering and Popup Blocker. If you are connected to the internet using a wireless signal, try connecting your computer to the internet using a cable. If you are still unsucessfull, try installing WS10 using a CD.

If you have the security program Computer Associates, disable it's Fire Wall feature. This security program is known to rename our WS10Setup.exe file to WS10Setup.1.2DOD17.efw .

" Cannot start setup. The setup file may be corrupt or you may have the wrong password. If you downloaded this file, please download a fresh copy. If the file is password protected check your password and try again. "

 

This error occurs when you are trying to start the WORDsearch 10 Setup.exe program you have just downloaded from the internet. It occurs because you have not downloaded the entire Setup.exe file. This file is little over 69 MBs and you have not downloaded the entire 69 MBs.

Try downloading it again.
Try downloading it during off peak hours.
If needed, try downloading it with your antivirus program disabled. (Please refer to your antivirus program Help program for instructions on disabling your antivirus program.)

If you have exceeded the number of times you can download the WORDsearrch 9 Setup.exe file, please call our Customer Service and Sales Department for a new link. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at Sales@wordsearchbible.com

If you are still unsucessfull, try installing WS10 using a CD.

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2343."

Reinstall WORDsearch 10, but this time, do not check the boxes to "Create a Desktop shortcut" or "Create Quick Launch shortcut".

"TProgressbar out of Range"

This error can occur towards the end of the installation process when WORDsearch 10 imports data from our other programs such as WORDsearch 8 or WORDsearch 7 and even Bible Explorer.

If you receive this error, don't worry, you can still import your personal data in to WORDsearch 10 after you complete the installation. Whatever you do, Do Not uninstall WORDsearch 8 or WORDsearch 7 or Bible Explorer either.

For Windows XP:

  1. Click on Start
  2. Click on Run
  3. Type the following "C:\Program Files\WORDsearch 10\UpgradeToWS10.exe"

"The setup for WORDsearch 10 has failed. The windows installer's service could be not be accessed. This can occur if you are running Windows in Safe Mode or if the Windows installer is not correctly installed."

This message is caused by an outdated Windows installer program. The Windows installer program allows you to install software on your Windows computers. You must download and install the latest installer program.

You can download and install the latest Windows installer program at the following MicrosoftSupportwebsite:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4

For Windows XP computers, you would download the file WindowsXP-KB942288-v3-x86.exe

For Windows Vista computers, you would download the file Windows6.0-KB942288-v2-x86.msu

For Windows 64 bit Vista computers, you would download the file Windows6.0-KB942288-v2-x64.msu

" The Order Tracking Database appears to be corrupt. "

To stop this error, connect your computer to the internet then sign in.

For instructions, or an explaination on how to sign in, click on this link: " How to Sign In "

If you get an error signing in, please contact technical support at 1-888-854-8400 or Support@WORDsearchBible.com.

"Normaliz.DLL was not found."

This occurs when you install WORDsearch 10 on a Windows XP and Windows XP has not been updated thoroughly.

Windows XP need to have Service Pack 3 and Internet Explorer 8.

You can download Service Pack 3 and Internet Explorer 8 from http://www.Microsoft.com.

"Duplicate Book"

Starting the WORDsearch 10 program produces a small window stating you have a duplicate book and lists the title of the book.

To address the duplicate book error messages, try the following

  1. Examine the error message
  2. Write down the book in the error message
  3. Delete that book from your hard drive
  4. Reinstall that book

To find the books on your hard drive, so that you can delete it, follow the steps below.

  1. Enter the WORDsearch 10 library
  2. Click on Help
  3. Click on About
  4. Click on the Support Info link at the bottom of the About window. (This will open a new window called Support Information.)
  5. In the Support Information window, look along the left hand side for "Library" then click on the link to the right of it. (Clicking on this link will open a window revealing all your books.)
  6. Look for the book that appears in the duplicate book error message and delete it.
  7. Shut down and restart WORDsearch 10 to verify if you have resolved the error(s).
  8. Reinstall the book(s) by clicking on the red question mark that appears next to the book(s) in the WORDsearch 10 library window.

"Booklist File is Missing"

This error can occur after you uninstall WORDsearch 7, WORDsearch 8 or WORDsearch 9, QuickVerse 10, WORDsearch Basic or Bible Explorer after you have installed WORDsearch 10.

The fix is to reinstall WORDsearch 10 and unlock your books again.

Q: Why does this problem occur?

A: When WORDsearch 10 was installed, it detected one of your other versions of WORDsearch or Bible Explorer or QuickVerse 10 and attached itself to the files in that version. When the previous version was uninstalled, those critical files that WORDsearch 10 was using to start up (such as the file "Booklist") are no there, thus causing the error and inability to start WS10.

Again, the fix is to reinstall WORDsearch 10 and unlock your books. Call our Customer Service Department at 1-800-888-9898 and ask them for the instructions to re download and install WORDsearch 10 again.

My Library is Missing Books

You probably just need to go through the Unlocking process.

To unlock the books in your account, follow the steps below:

  1. Make sure you are connected to the Internet
  2. Start WORDsearch 10 and Enter the Library
  3. Make sure you are Signed In. If you do not know how to Sign In, click on this link for instructions. " How to Sign In "
  4. Click on "Help" in the main menu
  5. Click on "Unlock Purchased Books..." Allow the WORDsearch 10 program to perform a synchronization event with your account in our customer database. (This is how WORDsearch 10 learns what books you own.)
  6. The next screen should tell you how many books your Libary contains as well as how many books need to be installed
  7. Click on Next to install any missing books or be returned to the Library
  8. If you need to install any books, you will get an option to install your books from the internet or from a disk.

NOTE: If you have Dialup Internet, we recommend that you install your books using our Library DVDs. If you do not have Library DVDs, call us at 1-800-888-9898 to order them.

If you forgot the password to your WORDsearch account, there is a "Forgot password" link at the bottom of the "Sign In" window. Click on "Forgot password" and you will be emailed the steps to reset your WORDsearch account password.

If you do not have an account, click on "Register" (next to "Sign In") to create one.

If you are still missing books, or are have questions about signing in with your email address and password, contact our Sales and Customer Service Department for assistance. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at Sales@wordsearchbible.com

"Invalid floating point operation."

This has been known to be caused by the security program called Avast.
If your computer has Avast installed, try disabling it then see if you can start WORDsearch 10.

If disabling Avast resolves your startup problem, uninstall it or call their support center for assistance in configuring it to allow WORDsearch 10 full access, to unblock WORDsearch, or to add WORDsearch to it's list of trusted programs.

You can also boot into Safe Mode and test. Booting into Safe Mode often prevents many programs from loading. It is possible that the Avast security program will not load in Safe Mode, thus allowing you to verify if Avast is the cause of this startup error.

For instructions to boot into Safe Mode, following the steps below:

  1. When your computer starts, press the F8 key a bunch of times.
  2. When the Advanced Option menu appears, select Safe Mode then press the Enter key.
NOTE: In rare occasions, This error it is caused by Internet Explorer 9.

If your computer has Internet Explorer 9, and you do NOT have the Avast security program installed, try uninstalling Internet Explorer 9 then see if you can start WORDsearch 10.

"I/O Error 32."

This has been known to be caused by the security program called Avira.
If your computer has Avira installed, try disabling it, then see if you can start WORDsearch 10.

If disabling Avira resolves your startup problem, uninstall it or call their support center for assistance in configuring it to allow WORDsearch 10 full access, to unblock WORDsearch, or to add WORDsearch to it's list of trusted programs.


" Windows cannot access the specified device, path, or file. You may not have the appropriate permissions. "

If your computer has the Kaspersky Internet Security program, contact their technical support department and tell them to help you move WORDsearch 10 to the Trusted Applications Group.
Also tell them to move http//www.CROSSbooks.Net to the Trusted URL Group.

The Kaspersky technical support department can be reached by dialing 1-866-525-9094.


WORDsearch 10 will start once but not again unless you re start your computer

This is a rare but known issue that we are still looking into.

In the mean time, you can do either of the following below:

  1. Restart your computer.
  2. Keep WORDsearch 10 running and do not shut it down (until you shutdown your computer).
  3. Open the Windows Task Manager, look for the process WORDsearch.exe in the Processes tab and End that process there. This will allow you to restart WS10 without restarting your computer.

"How to enter the Windows Task Manager and End the process WORDsearch.exe."

  1. Press the following 3 keys together at the same time: Ctlr + Alt + Del
  2. Click on Windows Task Manager
  3. Click on the Processes tab
  4. Look in the left column for the file WORDsearch.exe. When you find it, click on it.
  5. Click on the button "End Process" in lower right corner.
  6. Click on any follow up windows to confirn your "End Process" action.

You should now be able to start WORDsearch 10 without having to restart your computer.

When the fix for this problem is available, it will be distributed through our update process. So, keep downloading the WORDsearch updates when they become available.

How do I unlock the books I have purchased?

There are 2 ways to unlock your books in WORDsearch 10:
  1. The old way that uses your account number and a password you get from a representative or from our server.
  2. The new way that requires you to "Sign In" with your WORDsearch ID (your email address) and your password (a password that you created).

NOTE: Before you begin, make sure you have the latest version of WORDsearch 10.

Click on Help then Click on Check for Updates.
If you get a prompt to download the update, click on "Yes, begin downloading."
Once you have the most current version of WORDsearch, follow the steps below.

The Old Way to Unlock Books in WORDsearch 10

  1. Make sure you are connected to the Internet
  2. Start WORDsearch 10 and Enter the Library
  3. Click on "Help" in the main menu
  4. Click on "Unlock Purchased Books..."
  5. Enter your account number and password, then click on Next
  6. The next screen should tell you how many books your Libary contains as well as how many books need to be installed
  7. Click on Next to install any missing books or be returned to the Library
  8. If you need to install any books, you will get an option to install your books from the internet or from a disk.

NOTE: If you have Dialup Internet, we recommend that you install your books using our Library DVDs. If you do not have Library DVDs, call us at 1-800-888-9898 to order them.

The New Way to Unlock Books in WORDsearch 10

  1. Make sure you are connected to the Internet
  2. Start WORDsearch 10 and Enter the Library
  3. Make sure you are Signed In. If you do not know how to Sign In, click on this link for instructions. " How to Sign In "
  4. Click on "Help" in the main menu
  5. Click on "Unlock Purchased Books..." Allow the WORDsearch 10 program to perform a synchronization event with your account in our customer database. (This is how WORDsearch 10 learns what books you own.)
  6. The next screen should tell you how many books your Libary contains as well as how many books need to be installed
  7. Click on Next to install any missing books or be returned to the Library
  8. If you need to install any books, you will get an option to install your books from the internet or from a disk.

NOTE: If you have Dialup Internet, we recommend that you install your books using our Library DVDs. If you do not have Library DVDs, call us at 1-800-888-9898 to order them.

How to Sign In

Q: What is Signing In? What does that mean?

A: The Sign In process connects your WORDsearch 10 program to your account in our customer database. It tells your program what books are in your account. It gives you your books.

Q: How do I know if I am signed in or not?

A: Look in the upper right corner of WORDsearch 10. If you see your email address, then you are signed in. If you see the words "Sign In" and "Register," then you are not signed in.

Q: How do I "Sign In" to WORDsearch 10?

A: Look in the upper right corner for the words "Sign In" and "Register"

If you already have an online WORDsearch account, enter the email address you use for your account and the password you created.

If you do not have an online WORDsearch account, Click on Register and complete the form to register. Once you have registered, use the email address and password you entered in the registion form to Sign In.

Q: How do I know if I have an online WORDsearch account?

A: Have you purchased a book online? If you have, then you have an online WORDsearch account. When you purhase a book online, you are asked to enter your email address (this is your WORDsearch ID) and a password (a password that you made up). These 2 pieces of information allow you access to your account.

If you have never purchased a book online, you most likely do NOT have an online WORDsearch account, so, you will have to Click on the "Register" button then fill out the registration form.

Q: What do I do if I have more questions about signing in or if I get errors trying to sign in?

A: Call us at 1-800-888-9898 for assistance.

How do I set up my Internet Connection for WORDsearch 10?

  1. Enter the WORDsearch 10 library
  2. Click on Options in the main menu
  3. Click on Settings
  4. Click on Internet
  5. Click on "Yes, use my existing Internet settings"
  6. Click on OK

"No information exists for this account number or password."

This error means that you have entered the wrong account number or the wrong password.

Delete the account number and password you have entered then re enter them. Make sure your have entered the correct account number and password.

If you are still receiving this error, please call our Sales and Customer Service Department to verify your account number and password. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at Sales@wordsearchbible.com

When unlocking my books, I got the error " The following file could not be downloaded completely: http://www.CROSSBooks.net/.../Booklist.xml.zip"

This error can occur if you are not connected to the internet.

Make sure your computer can access the internet.

If your computer IS connected to the internet, this problem is mostlyly caused by your Firewall or AntiVirus feature in your security program. Temporarily disable your Firewall or AntiVirus program then try unocking your books again. For assistance, please contact the manufacture of your security program.

What do I do if I am missing books?

You probably just need to go through the Unlocking process.

To unlock the books in your account, follow the steps below:

  1. Make sure you are connected to the Internet
  2. Start WORDsearch 10 and Enter the Library
  3. Make sure you are Signed In. If you do not know how to Sign In, click on this link for instructions. " How to Sign In "
  4. Click on "Help" in the main menu
  5. Click on "Unlock Purchased Books..." Allow the WORDsearch 10 program to perform a synchronization event with your account in our customer database. (This is how WORDsearch 10 learns what books you own.)
  6. The next screen should tell you how many books your Libary contains as well as how many books need to be installed
  7. Click on Next to install any missing books or be returned to the Library
  8. If you need to install any books, you will get an option to install your books from the internet or from a disk.

NOTE: If you have Dialup Internet, we recommend that you install your books using our Library DVDs. If you do not have Library DVDs, call us at 1-800-888-9898 to order them.

If you forgot the password to your WORDsearch account, there is a "Forgot password" link at the bottom of the "Sign In" window. Click on "Forgot password" and you will be emailed the steps to reset your WORDsearch account password.

If you do not have an account, click on "Register" (next to "Sign In") to create one.

If you are still missing books, or are have questions about signing in with your email address and password, contact our Sales and Customer Service Department for assistance. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at Sales@wordsearchbible.com

1. "The following file could not be downloaded completely, http...

2. I got a "Transfer error" when trying to downloading books from the internet.

3. When downloading my books, I got a " Not Responding " message.

Click on the "Close" button in the lower left corner of the Downloads window.

In the next window, click on "Discard the list" then click on "OK".

Look for the books that did not download in your library section. You will recognize them because they will be the books with the red question mark next to them. Click on one of these books and follow the steps in the Missing Book Installer program to download the books again.

If you continue to get the Transfer error, repeat the steps above but this time, select to install your books from Library disks.

To order Libray disks, please call our Sales and Customer Service Department at 1-800-888-9898.

When I insert my Library DVD, nothing happens.
How do I install my books from these Library DVDs?

The Library DVDs are not designed to do anything when you insert them.

You must be running the Book Installer program in order to install your books from the Library DVDs. The Book Installer program searches your Library DVDs for you, then, installs your books into your WORDsearch Library.

To start the Book Installer program, we recommend that you go through the Unlock process first, then, follow the steps on the screens that come up.

For instructions on the Unlock process, click on this link: WORDsearch 10 Unlock Steps

I just downloaded my books and got the followng message:

"There are 235 books downloaded and ready to install. Would you like to install them now?"

I can click on Yes, No or Cancel.

When I click on "Yes", I get the following error:

"XML document must have a top level element"

You may also get these other error message clicking on Yes...

"Unhandled Archive Type"

"Not a PKZip file

"Could not convert variant of (String) into type (Integer)" or "Could not convert variant (Null) into type (Integer)"

 

The book files that were downloaded are corrupt and need to be deleted and re downloaded.

  1. Restart WORDsearch 10 (When you enter the Library, you will get the message "There are ... books downloaded and ready to install. Would you like to install them now?")

  • Click on the "Cancel" button to delete all the downloaded books.
  • Look in your Library section and you will see the books that failed to install with a red question mark next to them.
  • Click on any book with a red question mark to re start the Book installer process and redownload your missing books.
  • Follow the steps to re download the books.
  • "The WORDsearch server appears to be offline. Please try again."

    Make sure you are connected to the internet.

    If you are connected to the internet, close WORDsearch 10 and try disabling your internet protection, anti virus scanner and/or your firewall program.

    Most of these internet protection, anti virus scanner and/or firewall programs, have an icon in the system tray (in the lower right corner of your screen next to the time). Right click on the icon and choose Disable or Open the programs Control Center and disable the anti virus scanner and/or your firewall there. Then, open WORDsearch 10 and try again.

    For assistance, please contact the manufacture of your security program..

    "A call to an OS Function Failed."

    When downloading the Update, the following error occurs: "A call to an OS function failed"

    This is a very difficult problem to resolve and there is only one option available to fix it...and it is not always successful.

    Follow the steps below to make Internet Explorer your default browser.
    If Internet Explorer is already set to be the default browser, follow the steps below to un check the box so that Internet Explorer is NOT your default browser.


    How to Set Internet Explorer to be your Default Browser

    1. Start Internet Explorer
    2. Click on Tools
    3. Click on Internet Options
    4. Click on the Programs tab
    5. Click on the box that says "Tell me if Internet Explorer is not the default browser."
    6. Click on OK.

    Restart WORDsearch and try to download the update.

    When do I update the WORDsearch 10 Program?

    At least once a day, WS10 will try to connect to the Internet to check to see if there is a newer version available. If it connects and finds that there is a newer version, you will get a window that says "Update available". We recommend that you click "Yes, begin downloading".

    If you want to manually check for updates, click on the Help menu in the program and select Check for Updates.

    Cannot Copy Paste Text from a Book.

    When trying to copy text from a book, you see the following message.

    Information: The text has been copied however, this version of the book does not support the citation style that you have selected. You can download an updated a copy of the book by right clicking it's title in the library windiow and choosing "Update book ... "

    Updating the book is the resolution. We are replacing books on our book server with updated versions of books that do not produce this error message. However, if you have updated the book and still get the error message, that means we have still not fixed and uploaded the book. Please try updating the book again on another day.

    "Please enter a valid scripture filter" using the Search feature

    Your scripture filter field is blank causing the message.

    When using the Search feature, there are 3 things you must do:

    1.  Enter a word or phrase
    2.  Select a book or books to search
    3.  Tell the Search freature what part of the Bible you want to search - the scripture filter
    3.  You have not told the Search feature what part of the Bible you want to search.

    In the bottom left corner area of the WS10 Search window, there is a section there called the "Bible Search Options" section with a "Scripture filter" field.  That "Scripture filter" field needs to be filled in.  
     
    To the right of the "Scripture filter" field, mouse click on the down arrow and select a pre arranged Scripture filter or type in a book or range yourself. 

    The "Scripture filter" offers you the ability to search specific or general parts of your Bibles such as just the OT or just the NT or just the Gospels or a specific book or range of the Bible.

    STEP Compatibility

    Is WORDsearch 10 STEP compatible?

    No, WORDsearch 10 will not read STEP books. WORDsearch 10 uses CROSS books, a new technology based on XML and other more recent standards.

    STEP was based on an old technology called rich text format (RTF).

    The benefits of CROSS include improved presentation and searching of Greek and Hebrew and other languages.

    What about all the STEP books I had in WORDsearch 5 or in QuickVerse 8 or QuickVerse 2010?

    How do I import my old STEP books into my WORDsearch 10 Library?

    WORDsearch 10 has a STEP Book Importer program that will help you import almost all your old STEP books into your WORDsearch 10 Library. This program will search your computer or your old QuickVerse CDs for STEP books and help you import almost all STEP books bought from Parsons QuickVerse

    How To Import Your STEP books into the WORDsearch 10 Library?

    1. Close WORDsearch 10 and all other programs.
    2. Click on Start
    3. Click on All Programs
    4. Click on the WORDsearch 10 folder
    5. Click on ""Search for STEP Books""
    6. Follow the steps on the screen that come up. They will guide you through searching your hard disk for STEP books, or searching your old QuickVerse CDROMs for STEP books and unlocking them (importing them) in the WORDsearch 10 program.

    If you are running Windows 8, go to the Start screen and look for the tile (icon) called "Search for STEP Books" and click on it.

    If you are running a Mac, you will have to call our Sales and Customer Service Department and have a representative manually register your old QuickVerse CDs then give you unlock codes.

    If you get any errors importing your old QuickVerse books into WORDsearch 10, contact us at 1-888-854-8400 or at Support@WORDsearchBible.com.

    Will WORDsearch 10 import STEP books from Ages, Zondervan, and Loizeaux?

    Follow the steps in the question above. If we sell the STEP book titles that are detected during the importing process, then they can be imported.

    Does WORDsearch plan to add a STEP reader to WORDsearch 10?

    No, we do not plan to add a STEP reader to WORDsearch 10.

    Importing WORDsearch 5 Books and old QuickVerse books

    How does the importation of STEP books from WORDsearch 5 or QuickVerse 2010 work?

    During the installation of WORDsearch 10, a "Search for STEP books" program will run. It will scan your hard drive for STEP books. If you have WORDsearch 5 or an old version of QUickVerse installed on your computer, WORDsearch 10 will detect these STEP books and guide you through a process to import them into your WORDsearch 10 Library.

    What if I had WORDsearch 5 or QuickVerse 2009 or Quickverse 8 but it is no longer on my computer?

    If you still have your old WORDsearch 5 or old QuickVerse CDs, you can still import these old STEP books into WORDsearch 10 by following the steps below.

    How To Import Your STEP books into the WORDsearch 10 Library if your STEP books are not on your computer

    1. Insert your old WORDsearch 5 or old QuickVerse CD
    2. Close WORDsearch 10 and all other programs.
    3. Click on Start
    4. Click on All Programs
    5. Click on the WORDsearch 10 folder
    6. Click on "Search for STEP Books"
    7. Follow the steps on the second screen that comes up to indicate you want to scan your CDROM drive for STEP books, then follow the remaining screens to Sign In purchase them from our online store for $0.00 and unlock them (import them) in the WORDsearch 10 program.

    Can I import my WORDsearch 5 desktops, personal commentary and personal topics in WORDsearch 10?

    If the WORDsearch 5 program was installed when you installed WORDsearch 10, then these WORDsearch 5 files will get converted and inserted into the WORDsearch 10 Resources.

    The personal topics will show up under the Documents section in the WS10 Resources window.

    Your personal commentary and the Ref lists and Desktop Notes from your Desktops will show up under the My Verse Lists section in the WS10 Resources window.

    "List Index Out of Bounds" using Zipscript

    This error can be resolved by one of the 3 methods below.
    Start with Number 1. If that recommendation does not resolve the error, try recommendation 2.
    If you are still getting the "List inedx out of bounds" error, try recommendation 3 .

    1. Reboot your computer
    2. Exit Zipscript, Restart WORDsearch 10 then Restart Zipscript manually
    3. Remove then Reinstall WORDsearch 10

    For instructions to remove and re install WORDsearch 10, please email us at Support@WORDsearchBible.com.

    How to Exit the Zipscript Program

    1. Locate the Zipscript icon in the system tray (bottom right corner of computer screen)
    2. Right click on the Zipscript icon in the system tray
    3. Left Exit

    How to Start the Zipscript Program Manually

    1. Make sure you have Exited the Zipscript program
    2. Click on the Windows Start button
    3. Click on All Programs
    4. Look for then click on the WORDsearch 10 folder
    5. Look for then click on the Zipscript icon. (This will place the Zipscript icon in the system tray - bottom right corner of your computer screen)

    "TOWP 149 ..." Error Using Zipscrtipt - the yellow Z

    You are using Zipscript 5 (the yellow Z) and that old version of Zipscript is not compatible with your version of Windows.

    There is no fix except to use our newer version of Zipscript.

    Look for the new Zipscript 10 icon. It is a blue ball with a white Z on it. This version of Zipscript is the one that is compatible with your version of Windows.

    Zipscript Hangs at "One moment please ... Zipscript is loading ... "

    Takes a long time to load and may seem to hang up the computer.

    After installing WORDsearch 10, you may notice Zipscript taking a long time to load. We are aware of this issue and are working to improve this. When the fix is ready, it will be installed by downloading the WORDsearch update. So, keep downloading the WORDsearch 10 updates whenever they become available.

    In the meantime, you can do 2 things:

    You can sit and wait to let Zipscript load completely.

    You can stop Zipscript from loading when your computer starts and start it manually when you want to use it.

    How To Stop Zipscript from Starting When You Start Your Computer:

    Look for the Zipscript icon in the system tray - the lower right hand corner of your computer screen next to the time. (The Zipscript icon is a white Z on a blue circle.)

    Right click on the Zipscript icon and select "Options." This should make the "Options" window appear.

    Click on the General Tab then uncheck the box "Load Zipscript at startup."

    If Zipscript is still starting when you start your computer, go into the Microsoft Configuration utility and turn off Zipscript there.

    How To Start the Microsoft Configuration Utility program and Turn Off Zipscript:

    1. Click on Start
    2. Click on Run (For Vista users, type in Run in the Start Search window then click on Run in the Start Program menu
    3. When the Run box appears, type in the command " MSCONFIG ".
    4. Click OK. (This will produce the Windows System Configuration Utility Window.)
    5. Click on the Startup tab
    6. Uncheck all instances of Zipscript (and InstaVerse if it is there.)
    7. Click on Apply
    8. Click on Close
    9. Restart your computer

    Is there a way to update all my books at once instead of one book at a time?

    Yes. If you follow the steps below, you can make WORDsearch 10 check your entire Library to see if any of your books need to be updated then download all those books for you.

    1. Start WORDsearch 10 and Enter the Library
    2. Click on Help
    3. Click on Check for Book Updates

    The pages in Strong's Talking are blank on the Hebrew side. The Greek side looks OK.

    Run our WORDsearch Font utility by clicking on the link below.

    Be sure to follow these 3 steps when you run it:

    1. Remove the fonts
    2. Re install the fonts
    3. Restart your computer.

    WORDsearch Font Utility
    More WORDsearch 10 Frequently Asked Questions

    What is this indexing message I keep seeing?

    At the bottom of my screen I see a progression bar that says Indexing Step 2 of 5. What is it doing? Can I still use the program or do I have to wait for it to finish?

    First of all, Indexing makes the Search feature run 10 times faster so you want indexing.

    Second, WS10 runs the indexing process when you first install your books or whenever a change is made to a book in your Library. So when you download a new book or update a book or even when you refresh the Library, the Indexing will occur.

    During the Indexing process, you can safely use all of the WORDsearch 10 program except the Search feature until the indexing is completed.

    NOTE: You will need about 5 GBs of free space on your hard disk to allow Indexing to complete. Also, the more books you have, the longer it takes to finish Indexing.

    Is there a way to update all my books at once instead of one book at a time?

    Yes. If you follow the steps below, you can make WORDsearch 10 check your entire Library to see if any of your books need to be updated then download all those books for you.

    1. Start WORDsearch 10 and Enter the Library
    2. Click on Help
    3. Click on Check for Book Updates

    Is WORDsearch 10 compatible with Windows XP?

    Yes. WORDsearch 10 will install on Windows XP, however, you must have Service Pack 3 installed and Internet Explorer 8. WORDsearch 10 will not install on Windows 98 nor on Windows Millenia. You can install WORDsearch 10 on Windows Vista and Windows 7.

    Is WORDsearch 10 compatible with a Mac?

    Yes. WORDsearch 10 will run on a Mac as long as it has an Intel processor and Leopard (10.5.x), Snow Leopard (10.6.x), Lion (10.7.x) or the new Mac OS X called Mountain Lion (10.8.x).

    Where are my books? Where is the Library Window?

    Look to the left. Along the left hand side of the program window is the Resources Window. In it, you will find the Library section with category folders and books inside them.

    Normally, the Resources Window is hidden. If you do not see it, move your mouse pointer to the left hand border of the program window and rest it there or click on it. This will make the Resources Window slide open.

    Another way to make the Resources window appear is by click on "View" in the main menu then clicking on "Resources (Pinned)."

    You can also use the following keyboard shortcut - "Ctrl + L" - to slide open the Resources window.

    What if some of my books are missing in WS10?

    Make sure you have opened the Resources window and that you can see the Library section.

    If you have examined all the category folders and sub category folders in the Library section, press the F9 key on your keyboard.  (This will open the "Open Book" window.)
    At the top of the Open Book window, type in the name of the book or part of the name of the book you are looking for.  You can also type in the author's name. 
    The Open Book window will display the book title so that you can click on it to open it.  It will even tell you the location of the book - it's category / sub category - as it appears in your Library section.

    If you still feel like you are missing books, call our Customer Service Department at 1-800-888-9898 and tell them what books you are missing. Ask them where these books are supposed to appear. If these books are not there, ask if these books are even in your account. If they are, go thru the Unlock process again.

    When I hover my mouse over a Strong's number, the pop up window is blank or it shows up as a thin black line.

    When I click on a Strong's number, the Strong's book opens but it's pages are blank -missing text.

    I also noticed that pages in the Old Testament side of Adam Clark commentary are blank.

    You may just need to reinstall the fonts that produce the Greek and Hebrew characters in our books.

    1. Close the WORDsearch 10 program
    2. Reboot your computer
    3. Click on the link below then click on Run or Open to install the WORDsearch fonts:

      WORDsearch Font Installer

    Registering WORDsearch 10

    How do I register my WORDsearch 10 software?

    After installing WS10, the program may prompt you to register. If you decline, it will prompt you to register another time. You can also force the registration process by clicking on the Help menu in WS10 and selecting "Register WORDsearch". You can register online or by phone. To get your registration code when you register by phone, call our Customer Service at 1-800-888-9898.

    Purchasing Additional Books

    How do I purchase and unlock new books?

    1. Click on "Help"
    2. Click on "Shop for Add-On Books."

    This will direct you to our on line catalog web page at http://www.wordsearchbible.com/

  • When you find the book or package you want, click on the "Add to Cart" button to add the book or package to the Shopping cart.
  • After your Shopping cart if filled with your books, Click on the "Proceed to Check" out button and follow the instructions to pay for the books.
  • After your credit card purchase is approved, you will see your receipt page with the instructions and the unlock codes to unlock and download your new books.
  • You can also purchase and unlock books by calling our Sales and Customer Service Department at 1-800-888-9898.