If you're new to Bible software, a wonderful experience is just ahead of you!

WORDsearch makes Bible study fast, easy, and fun. You are now just a few clicks away from putting a powerful, inspiring library on your computer.

Why use WORDsearch Bible software? It allows you to quickly search for Bible verses, compare Bible translations side-by-side, have multiple books open, and sync your Bible translations with your commentaries. You won't have to continuously flip through pages, and you'll be able to take your library anywhere without bringing a backpack full of books.

If you are just getting started, WORDsearch Basic is for you. It's FREE and comes loaded with some basic Bible study tools. Plus, you'll find over 200 more free books available for download on this website. Click here for details on WORDsearch Basic »

For more advanced features you can always upgrade to WORDsearch 11.   Click here for details »

Whether you begin with WORDsearch Basic or WORDsearch 11, you'll be on your way to building your own Bible study library. Thousands of helpful books are available from top Christian publishers. Start building your personal library today.

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WORDsearch 11 Frequently Asked Questions Web Site.

Dear WORDsearch 11 Customer,

"Click" on a link below to go to the category that best matches your problem or question.


  1. Learn About the New Features in WORDsearch 11

  2. WORDsearch 11 Installation Requirements

  3. WORDsearch 11 Installation Steps

  4. Starting WORDsearch 11 for the First Time

  5. Problems Downloading WORDsearch 11

  6. Problems Installing WORDsearch 11

  7. Problems Starting WORDsearch 11

  8. How to Sign In and Unlock Books

  9. Problems Signing In

  10. Problems Unlocking Your Books

  11. Problems Downloading Books

  12. Problems Installing Books

  13. Problems Downloading the Update

  14. Problems Using the Features in WORDsearch 11

  15. Problems with Zipscript

  16. Problems with Our Books

  17. More WORDsearch 11 Frequently Asked Questions

How to quickly find an error or topic in this FAQ:

  1. Press the "Ctrl" key and the "F" key together at the same time. (This will open a "Find" window in your browser.)

  2. Type in a word in the "Find" window, then press the "Enter" key. Your browser will go to that word and even highlight the word where it appears on this page.

If your error message is not addressed here, call us at 1-888-854-8400 or email us at wordsearchsupport@lifeway.com .

For basic "How to" and usage questions, you have 2 options:

  1. Click on the link below to view our training videos:

  2. WORDsearch 11 Training Videos

  3. Call our Sales and Customer Service Department at 1-800-888-9898 or email them at wordsearchsales@lifeway.com . They are open from 8 AM CST until 8 PM CST Monday through Friday and from 10 AM CST until 5 PM CST on Saturday.

What are the installation requirements for WORDsearch 11?

  1. Windows 10, Windows 8.1, Windows 8, Windows 7 and Windows Vista
  2. At least 2 GBs of RAM
  3. At least 200 MBs of free space just for the WS 11 program
  4. Anywhere from 1 - 35 GBs of free space for your books. (This amount depends on how many books you have.)
  5. A fast and reliable internet connection

*** NOTE: At present, you can only download WORDsearch 11. It will not be available on CD or DVD. We plan to provide USB flash drives to install WORDsearch 11. To see if they are available or not, call 800-888-9898 or email wordsearchsales@lifeway.com
.

Is WORDsearch 11 compatible with a Mac?

Yes. WORDsearch 11 will run on a Mac as long as it has the following:

  1. An Intel processor
  2. At least 2 GBs of RAM
  3. At least 200 MBs of free space just for the WORDsearch 11 Mac program
  4. Anywhere from 1 - 35 GBs of free space for your books. (This amount depends on how many books you have.)
  5. El Capitan (10.11.x), Yosemite (10.10.x), Mavericks (10.9.x) or Mountain Lion (10.8.x)
  6. A fast and reliable internet connection

Do I need to have my older WORDsearch program installed before I install WORDsearch 11?

“What if I cannot find my old CDs?”

No. You do not need your old CDs. You do not need to have your old versions of WORDsearch or QuickVerse installed before you install WORDsearch 11. You can install WORDsearch 11 all by itself, and still get your old books into the WORDsearch 11 library by going through our unlock process .

Is WORDsearch 11 compatible with Windows XP?

You can install WORDsearch 11 on Windows XP, however, we highly discourage it.

The Windows XP operating system is no longer supported by the Microsoft corporation and this factor alone greatly increases the possibility of encountering unfixable problems with WORDsearch 11.

If you must install WORDsearch 11 on Windows XP, please note that your computer will need Service Pack 3 and Internet Explorer 8. Visit the following web sites to get Service Pack 3 and Internet Explorer 8.

http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3

http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8

WORDsearch 11 Installation Steps for PC

Step 1: Get a Download Link. When you purchase WORDsearch 11, or if you already own it, we will email you a download link that looks like this:

https://www.wordsearchbible.com/download.php?key=677213928677

Step 2: Click on your download link then, click on Run or Save. That will download the file "WS11Setup.exe" .

  1. If you choose "Run", the WORDsearch 11 program will automatically start the installation process when it has completely downloaded.
  2. If you choose "Save", the file "WS11Setup.exe" will download into your "Downloads” folder and you will have to go to your Downloads folder and double click on the file "WS11Setup.exe" to start the installation process.
  3. If you click on the download link but do not get the option to Run or Save, wait a few minutes to allow the setup file to download, then, go to your "Downloads” folder and look for the file "WS11Setup.exe" . When you see it, double click on it to install WORDsearch 11.

*** NOTE: After you have installed WORDsearch 11, it will not contain any books! You will need to go through the unlock steps to get all your books.

For the unlocking steps, and for help getting your books into WORDsearch 11, click on this link: "WORDsearch 11 Unlock Steps"

If you have problems downloading or finding the file "WS11Setup.exe" , click on this link: "Problems Downloading WORDsearch 11."

If you have a problem during the installation of WORDsearch 11, click on this link: "Problems Installing WORDsearch 11."

*** NOTE: At present, you can only download WORDsearch 11. We will NOT be making CDs or DVDs to help you install it. We do plan to make USB flash drives to help you install WORDsearch 11, but you will need to call 1-800-888-9898 or email wordsearchsales@lifeway.com to check their availability.

*** NOTE: Our download links can be used 3 times. If your download link has expired, please call our Sales and Customer Service Department at 1-800-888-9898 for a new one. You can also email them at wordsearchsales@lifeway.com .

WORDsearch 11 Installation Steps for MAC

Step 1: Get a download link. When you purchase WORDsearch 11, we will email you a download link that looks like this:

https://www.wordsearchbible.com/download.php?key=6772139877

Step 2: Click on the download link. That will download the file "Setup.WS11Mac.Zip" . (You will NOT be asked if you want to "Run” it or "Save” it.)

Step 3: Go to the "Downloads” folder on your MAC and look for the folder called "Setup” . When you find it, open it.

Step 4: Double click on the file "setup.mpkg” . That will install WORDsearch 11.

*** NOTE: If you get the following error when installing WORDsearch 11 for Mac, "Setup.MPKG can't be opened because it is from an unidentified developer.” click on this link: "Problems Installing WORDsearch 11"

You can also get help with other problems or errors installing WORDsearch 11 by clicking on the same link: "Problems Installing WORDsearch 11."

*** NOTE: After you have installed WORDsearch 11, it will not contain any books! You will need to go through the unlock process to get your books.

For the unlocking steps, and for help getting your books, click on this link: "WORDsearch 11 Unlock Steps."

***NOTE: If you have problems downloading WORDsearch 11 for MAC, or, finding "Setup.WS11Mac" , click on this link: "Problems Downloading WORDsearch 11."

How do I start WORDsearch 11? ... Where do I go to make it come up?

Where is the icon? ... What do I click on to start it?

After you install WORDsearch 11, you get a brand new program and a brand new icon. Look for this icon. Thews11icon It is a blue circle with a white "W” inside it. When you find it, click on it. That will start the WORDsearch 11 program.

If your computer is a PC, look on your Windows Desktop Windows7desktop for the WORDsearch 11 icon.

You might also find the WORDsearch 11 icon on your Windows task bar, Windows7taskbar the long, horizontal bar at the bottom of your computer screen.

The WORDsearch 11 icon can also be in your All Programs list or All Apps list which is found in the "Start” menu. Click on the Windows "Start” button to make the Start menu pop up.

If your computer is a Mac, click on the "Finder” icon on the "Dock” to find the WORDsearch 11 icon. When you open a Finder window, look in the left hand pane for "Applications.” Click on "Applications,” then look in the right hand pane, at the bottom, for the WORDsearch 11 icon. It is a blue circle with a white "W” in it. Ws11macwindow

You can also find the WORDsearch 11 icon inside your "Launch Pad” screen. Look on your Doc for a silver circle with a rocket ship on it. That’s the "Launch Pad” icon. Click on it to find the WORDsearch 11 icon. Ws11maclaunchpad

*** NOTE: If you encounter a problem or get an error when starting WORDsearch 11, click on this link for assistance: "Problems Starting WORDsearch 11."

What do I do when I start WORDsearch 11 for the first time?

1. Download the Update

When you start WORDsearch 11 for the first time, you might get a prompt to download an update containing our latest patches and fixes. If you do, click on "Yes, begin downloading” and allow the update to run, download and install. Yesbegindownloading ***NOTE: If you encounter a problem, or get an error during the update process, click on this link for assistance: "Problems Downloading the Update."

2. Complete the "Settings Helper”

When you start WORDsearch 11 for the first time, you get the "Settings Helper.”

The "Settings Helper” will ask you questions that help you customize how WORDsearch 11 looks and responds. Settingshelper

*** TIP: If you cannot answer a "Settings Helper” question, just click on "Next.”

3. Sign In

To make sure you get the books in your account, and take advantage of the full WORDsearch experience, you must "Sign In” with your WORDsearch ID and Password. Ws11signinscreen

For the "Sign In” steps, click here: "How to Sign In”

4. Unlock, Download and Install Your Books

To ensure that you get all the books in your account, you must Unlock your books after signing in. For the steps to Unlock your books, click here: " WORDsearch 11 Unlock Steps. "

Where are my books?

Where is the Library Window?

How do I open my books?

Click on the "Library tab” to see your books. Ws11librarytab

To display your books by category, look in the left hand pane and click on a category. Click on a book in the right hand pane to open it. When you click on a book, it will open in the "Study tab.” Ws11studytab

What do I do if I am missing books?

Recommendation 1: Use the "Filter” feature to find your books Ws11filterfeature

How to Use the Filter Feature

  1. Click on the Library tab
  2. Click on "All Categories” in the left hand pane
  3. Click inside the Filter box in upper right corner of WORDsearch 11 program window
  4. Type in the title, part of the title, or the author’s name of the missing book

    *** HINT: If a title begins with "The” or "A,” do not include these words in the Filter box

Recommendation 2: Go through the Unlock process

How to Unlock Your Books

  1. Make sure you are connected to the Internet
  2. Start WORDsearch 11
  3. Make sure you are Signed In.

    If you do not know how to "Sign In," or, if you are not sure if you are "signed in," click here: "How to Sign In”

    If you forgot your sign in password, or if you are having problems signing in, click on this link: "Problems Signing In”

  4. Click on "Help" in the main menu
  5. Click on "Unlock Purchased Books..."
  6. Allow WORDsearch 11 to "synchronize ownership.” This connects WORDsearch 11 with your account in our customer database and allows it to pull down the inventory of books in your account.

If these steps successfully unlock your missing books, then you will get the option to install your books from the internet or from a disk. Click the "Next" button to install the books from the internet, or, click on "install from disk” if you have our Library DVDs.

If these steps DO NOT unlock your missing books, go to Recommendation 3 below.

Recommendation 3. Contact our Sales and Customer Service Department and ask a representative do the following:

  1. Review the contents of your account to see if your missing books are in there
  2. Find out if you have a second account
  3. Find out which account has your books
  4. Merge any duplicate accounts
  5. Add your missing books into your account
  6. Help you use the "Filter” feature to find your missing books

Our Sales and Customer Service Department can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

Why do some of my book covers appear as a cloud and "down arrow”?

The cloud and "down arrow” mean you have not yet downloaded that book.

Click on the book with the cloud and "down arrow” and that will start the "Book Download” process. Follow the steps on the screens that follow to download the books with the cloud and "down arrow”.

If you have problems downloading your books from the Internet, click on this link for assistance: " Problems Downloading Books "

Will WORDsearch 11 replace my old WORDsearch program?

No, WORDsearch 11 will not replace your old program. It will, however, use the same books in your old program on your computer.

WORDsearch 11 can also import any documents, notes and personal data from your older WORDsearch program.

Can I remove my old program after I install WORDsearch 11?

You can, however, we recommend that you leave your old program on your computer as a backup, incase WORDsearch 11 breaks down and you cannot reach us for assistance.

If you are concerned that your old version of WORDsearch will take up twice as much space on your computer, it will not.

Our programs do not install your books twice. They are designed to use the same books that are already on your computer.

If you do want to uninstall your old version of WORDsearch, be sure to tell the Windows Uninstall program that you want to keep the unlock files and keep the books, otherwise, you will not be able to start WORDsearch 11 and you will have to re install WORDsearch 11 and your books.

Can I still use my old program after I install WORDsearch 11?

Yes. Nothing happens to your older version of WORDsearch when you install WORDsearch 11. It will still work. It will still have access to your books.

"I clicked on the download link and nothing happened!"

If you are clicking on the WORDsearch 11 download link, and nothing is happening, copy and paste the download link, or type it out manually, into the address bar in your browser, then hit the "Enter” key on your keyboard.

For an example of a browser address bar, click here: "Address Bar Example"

If the file "WS11Setup.exe” does not start downloading, copy and paste the download link into the address bar in a different browser such as Chrome or FireFox or Internet Explorer or Edge

You can download Chrome at this web site: "http://www.chrome.com/"

You can download FireFox at this web site: "http://www.firefox.com/"

"I clicked on the download link and saw my computer download the program, … but now I cannot find it!"

Try using your computer's search feature to find the file that gets downloaded when you click on our download links.

For a PC, search your computer for the file "WS11Setup.exe” in your "Downloads” folder.

For a Mac, search for the file "Setup.WS11Mac.zip, or the folder "Setup” in the "Downloads” folder.

How to Search Your Computer for a File or Folder

For help using your PC's search feature to find the "WS11Setup.exe" file, click on this link. It will take you to a Microsoft web page that discusses finding a file or folder in Windows 7:

"Find a File or Folder in Windows 7"

Here is another web site that shows you how to find files and more in Windows 7: "How to Find Files and Programs in Windows 7"

For Windows 8 or 8.1, click on these links to visit some web sites that show you how to find a file or folder on your computer. "How to Search - Windows 8 and 8.1"

"How to do a Quick Search - Windows 8"

"How to Use the Search Function in Windows 8"

Click on this link to visit a Microsoft web page that discusses searching for anything in Windows 10:

"Search for anything, anywhere - Windows 10"

"Search for Anything - Cortana"

For a Mac, click on these links to visit some web sites that show you how to find a file or folder.

"How Find-Lost MAC OSx Files"

"How to Search for Files and Folders on a Mac For Dummies"

"Mac OS X Mavericks tutorial: Spotlight Search Items"

"How to use Spotlight to find anything on your Mac "

"How to Search for Files with Spotlight"

For the written steps to Search Your Computer for a File or Folder, see below.

How to Find "WS11Setup.exe" on your PC – Windows 7 & Vista

  1. Click on the Windows Start button
  2. At bottom of Start menu, inside the Search box, type the following without the quotation marks: "WS11Setup.exe " The Windows operating system will immediately start searching your hard drive for the file "WS11Setup.exe" and display it when found.
  3. If the "WS11Setup.exe" file appears in the list of found files, click on it to start the installation. If the file "WS11Setup.exe" is NOT found, click on the download link in your email again and re download it.

If your download link has expired, contact our Sales and Customer Service Department for another. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

How to Find "WS11Setup.exe" on your PC – Windows 8 & 8.1

Go to the Start screen, then, just start typing "WS11Setup.exe" (without the quotation marks). The Windows operating system will detect that you are typing, examine what you are typing, then, it will start searching your entire computer for what you are typing, the file "WS11Setup.exe." Your computer will display the results of it's search for this file if found or not.

If the file "WS11Setup.exe" is found, click on it to start the installation of WORDsearch 11. If the file "WS11Setup.exe" is NOT found, click on the download link in your email again and re download it.

If the download link has expired, contact our Sales and Customer Service Department for another. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

How to Find "WS11Setup.exe" on your PC – Windows 10

  1. Click on the Start button
  2. Click File Explorer
  3. When the File Explorer window appears, click on "Downloads" in the left hand pane
  4. In the right hand pane, look for the file "WS11Setup.exe”

If the file "WS11Setup.exe" is found, click on it to start the installation of WORDsearch 11.

If the file "WS11Setup.exe" is NOT found, click on the download link in your email again and re download it.

If the download link has expired, contact our Sales and Customer Service Department for another. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

How to Find the WORDsearch 11 Setup File on your Mac

  1. Click on the Finder icon on your Doc (The icon looks like a face and it is at the far left.)
  2. When the Finder window appears, look in the left hand pane for "Downloads” and click on it
  3. Look in the right hand pane for a folder called "Setup." When you find it, open it
  4. Look inside the folder called "Setup," for the file "setup.mpkg.” When you find it, click on it. Clicking on the file "setup.mpkg" will start the installation of WORDsearch 11 for Mac.
  5. If the folder "Setup" is NOT found, click on the download link in your email again to re download it.

If the download link has expired, contact our Sales and Customer Service Department for another. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

"When I click on the link to download WORDsearch 11, I keep getting the following error: "

"We're sorry, this link is only valid for 3 uses. If you need to download WORDsearch 11 again, please call us at 1-800-888-9898. Thank you!"

"The link is all used up. They are only good for 3 downloads." Contact our Sales and Customer Service Department for another. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

If you get this message that the link has expired the very first time you click on the link, the problem could be caused by your security program. Your security program may have a feature that is blocking the link. Try disabling your firewall, antivirus, auto scans, and any other settings that can stop access to the internet and prevent files from downloading. And if you need assistance doing this, contact the support department for your security program.

When I click on the link to download WORDsearch 11, nothing happens.

... I get "404 - File or directory not found."

... I got the message " We're sorry, this does not appear to be a valid download link. "

" To protect your security, Internet Explorer has blocked this site from downloading files to your computer. Click here for options. "

If you are clicking on the WORDsearch 11 download link, and nothing is happening, or, you get one of the messages above, copy and paste the download link, or type it out manually, into your browsers address bar, then hit the "Enter” key on your keyboard.

If the file "WS11Setup.exe” does not start downloading, copy and paste the download link into the address bar of a different browser such as Chrome or FireFox or Edge or Internet Explorer.

You can download Chrome at this web site: "http://www.chrome.com/"

You can download FireFox at this web site: "http://www.firefox.com/"

"When I install WORDsearch 11 for Mac, I get the following error:" "Setup.MPKG can't be opened because it is from an unidentified developer."

This is the Security and Privacy program trying to protect your Mac. All you have to do is open the Security and Privacy window and configure it to allow your Mac to install program from "anywhere."

Click on these links to view videos that explain how to configure your Security and Privacy program to allow your Mac to install programs from "anywhere.” We have also provided the written steps further below.

https://www.youtube.com/watch?v=wHM56l33DjQ

https://www.youtube.com/watch?v=SIOK28VTh-M

https://www.youtube.com/watch?v=0Gfq6mxhTUA

How to Configure the Security and Privacy Program to Install Apps from "Anywhere”

  1. Click on the Apple icon in the upper left corner of your screen
  2. Click on System Preferences
  3. Click on Security & Privacy
  4. Click on the General tab
  5. Click on the pad lock icon in bottom left corner
  6. Enter the Administor password
  7. Under the header "Allow applications downloaded from:" Click on "Anywhere"
  8. Click on "Allow from Anywhere”
  9. Close the window
  10. Proceed to install the WORDsearch 11 for Mac program

"I cannot Find the WORDsearch 11 File to install it."

"I just downloaded WORDsearch 11 but now, I cannot find it."

"When I click on my download link in the email, it says the link has expired"

You may have downloaded the WORDsearch 11 setup file without even knowing it.

We recommend that you fist start off by using your operating system’s "search feature” to help you find the WORDsearch 11 setup file on your computer.

Click on this link for instructions on how to search your computer for our setup file: "How to Search Your Computer for a File or Folder"

"The signature of the WS11setup.exe is corrupt or invalid." I got this error after clicking on "Run" to install the program.

Copy and Paste the download link into the address box of a different browser such as Chrome or FireFox.

You can get the Mozilla FireFox browser by going to http://www.firefox.com/

You can get Chrome at http://www.chrome.com/

If you are still getting this error, temporarily disable all the features in your security program and try again.

If you are still unsuccessful, contact our Customer Service Department and see if they have any USB flash drives with the WORDsearch 11 setup file on it. If they do, ask if they can ship it to you to help you install WORDsearch 11.

"Setup Resource Decompression Failure”

To resolve this error, delete your "Mia1” file in your Temp directory. For help, follow the steps below.

How to Locate the Mia1 File

  1. Click on the Windows Start button
  2. Click on File Explorer
  3. In the left hand pane, click on "This PC"
  4. In the right hand pane, click on "Local Disk (C)"
  5. Open the folder " C:\Users\ "
  6. Open your Log In Name folder
  7. Open the folder AppData***
  8. Open the folder Local
  9. Open the folder Temp
  10. Look for the file " Mia1” and delete it

*** NOTE If you do not see the folder AppData, follow the instructions below to "UnHide” it.

  1. Click on "View" in the main menu bar at the top of the File Explorer window
  2. Look for the "Show/hide" section of the menu ribbon
  3. Look for the box "Hidden Items" in the "Show/hide" section
  4. Click in the the box "Hidden Items"

"When installing WORDsearch 11, I see a green progression bar that fills up, then, goes blank, then, fills up over and over and never stops. I have left it installing for hours but it does not finish."

"Cannot locate specified config file”

Our research has shown that this problem installing WORDsearch 11, and this error, "Cannot locate specified config file,” are caused by a security feature.

Many different programs can cause this problem include the following:

AOL's Tech Fortress, the Windows User Accounts Control setting set too high, and various other security programs.

At this time, we recommend that you open your security program and temporarily disable it, and all it's features, to address this problem.

For assistance with configuring or removing your security program, please contact your security program's tech support department.

"The following installation steps failed. Run Preflight script for WORDsearch 11”

This error occurs when you use an incompatible unzipping program like WinZip to unzip our file Setup.WS11Mac.Zip.

To resolve this problem, follow the steps below to use the native Archive Utility program to unzip the file Setup.WS11Mac.Zip, then double click on the file setup.mpkg.

  1. Right Click on the file Setup.WS11Mac.Zip
  2. Left click on "Open with"
  3. Left click on "Archive utility" This will create a folder called Setup.WS11Mac.
  4. Open the folder Setup.WS11Mac and look for the file Setup.mpkg
  5. Double click on the file Setup.mpkg to install our program

"When I double click on the file called WS11Setup.exe, I get the following error: " "Not a valid Win32 application"

The file " WS11Setup.exe" is bad, or you did not download all of the file.

Go back to the email that contains the download link, click on the link again and re download it.

If your link has expired, call our Customer Service Department to get another. They are at 1-800-888-9898 and are available from 9:00 AM till 10:00 PM Monday through Friday. Their email address is wordsearchsales@lifeway.com .

If you are still unsuccessful, try installing WORDsearch 11 from one of our USB flash drives. Call 1-800-888-9898 to see if we have them yet.

"Cannot start setup. The setup file may be corrupt or you may have the wrong password. If you downloaded this file, please download a fresh copy. If the file is password protected check your password and try again."

The file "WS11Setup.exe" is bad, or, not all of it downloaded. The file WS11setup.exe should be about 132 MBs.

Delete the file WS11setup.exe, then, go back to the email that contains the download link, and click on the link again to re download it.

If your link has expired, call our Customer Service Department to get another. They are at 1-800-888-9898 and are available from 9:00 AM till 10:00 PM Monday through Friday and on Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

If you continue to get this error, try downloading the file with your antivirus program disabled. (Please refer to your antivirus Help manual for instructions on disabling your antivirus program, or, call their tech support department.)

If you are still unsuccessful, call us to see if we can ship you a USB flash drive with the WORDsearch setup file on it. Our number is 1-800-888-9898. Our email address is wordsearchsales@lifeway.com .

"The installer could not install the software because there was no software found to install."

The file "setup.mpkg" is bad, or, not all of it downloaded. The file setup.mpkg should be about 132 MBs.

Delete this file, then, re download the WORDsearch 11 program.

If your download link has expired, call or email our Customer Service Department to get another. Their number is 1-800-888-9898 and they are available from 9:00 AM till 10:00 PM Monday through Friday and on Saturday afternoons from 10 AM CST till 5 PM CST. Their email address is wordsearchsales@lifeway.com .

If you continue to get this error, try downloading the file with your anti virus, or, your security program disabled. (Please refer to your antivirus or your security program Help manual for instructions, or call their tech support center.)

If you are still unsuccessful, call or email our Customer Service Department and ask them if we have WORDsearch 11 on a USB flash drive yet. Their number is 1-800-888-9898 and they are available from 9:00 AM till 10:00 PM Monday through Friday and on Saturday afternoons from 10 AM CST till 5 PM CST. Their email address is wordsearchsales@lifeway.com .

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2343."

Reinstall WORDsearch 11, but this time, when you come to the screen that asks you if you want to create a Desktop short cut icon or a create Quick Launch short cut icon, DO NOT check the boxes for "Create a Desktop short cut" icon or "Create Quick Launch short cut" icon.

If your download link has expired, call our Customer Service and Sales Department for a new link. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

"I downloaded the WORDsearch 11 setup file to install it but when I double click on it, I get a message telling me the following ... "Windows cannot open this file: To open this file, Windows needs to know what program created it. Windows can go online to look it up automatically or you can manually select from a list of programs on your computer." What do you want to do?"

I also notice that the file I downloaded is called "download"

You may also see that the file is being downloaded is called something strange like this: WS10Setup.1.2DOD17.efw

This typically happens because a security program has incorrectly determined that our setup file is a threat, and disabled our setup file so that it cannot install on your computer.

Start off with something easy. Try downloading WORDsearch 11 using a different browser.

If you are using Windows Interenet Explorer, try downloading and installing Mozilla FireFox or Chrome and use either one of these other browsers to download WORDsearch 11.

You can get the Mozilla FireFox browser by going to http://www.firefox.com/

You can get Chrome at http://www.chrome.com/

If needed, disable the following security features in your security program: Anti Virus, Firewall, Spyware, Content Filtering and Popup Blocker.

If you have the security program Computer Associates, disable it's Fire Wall feature. This security program is known to rename our WS11Setup.exe file toWS10Setup.1.2DOD17.efw.

If you are connected to the internet using a wireless signal, try connecting your computer to the internet using a cable.

If you are still unsuccessful, contact our Customer Service Departmetn and see if they have a USB flash drives with the WORDsearch 11 setup file on it. If they do, ask if they can ship it to you to help you install WORDsearch 11.

"TProgressbar out of Range"

This error can occur towards the end of the installation process when WORDsearch 11 imports data from our other programs such as WORDsearch 8 or WORDsearch 7 and even Bible Explorer.

If you receive this error, don't worry, you can manually import your personal data into WORDsearch 11 after you complete the installation. Whatever you do, Do Not Uninstall WORDsearch 8 or WORDsearch 7 or Bible Explorer either.

For Windows XP:

  1. Click on Start
  2. Click on Run
  3. Type the following "C:\Program Files\WORDsearch 11\UpgradeToWS11.exe"

For Windows 7 and Windows Vista:

  1. Click on Start
  2. At the bottom of the Start menu, in the Search box, type in the following with out the quotation marks:

"C:\Program Files\WORDsearch 11\UpgradeToWS11.exe"

or

"C:\Program Files (x86)\WORDsearch 11\UpgradeToWS11.exe"

For Windows 8 and Windows 8.1:

  1. Go to the Start screen
  2. Just start typing the following without the quotation marks:

"C:\Program Files\WORDsearch 11\UpgradeToWS11.exe"

or

"C:\Program Files (x86)\WORDsearch 11\UpgradeToWS11.exe"

For Windows 10:

  1. Click n the Start screen
  2. In the Windows search box, type the following without the quotation marks:

"C:\Program Files\WORDsearch 11\UpgradeToWS11.exe"

or

"C:\Program Files (x86)\WORDsearch 11\UpgradeToWS11.exe"

"The setup for WORDsearch 11 has failed. The windows installer's service could not be accessed.

This can occur if you are running Windows in Safe Mode. If you are in Safe Mode, you cannot install programs. Boot into Normal Mode.

This message is also caused if the Windows installer is not correctly installed or, if you have an outdated Windows installer program. The Windows installer program allows you to install software on your Windows computers. Try downloading and installing the latest installer program.

You can download and install the latest Windows installer program at the following Microsoft Support website: http://support.microsoft.com/kb/942288

"A connection to the server could not be established."

"You must be connected to the internet”

These errors can be caused by the following:

  1. A firewall
  2. An anti virus or auto protection feature
  3. WORDsearch is being scanned by the security program on your computer and being identified as a threat and stopped
  4. A weak internet connection or very slow internet download speed
  5. No internet connection

If you have a good, connection to the internet, then we recommend that you investigate the security program that you have installed on your computer and configure it in the following way:

  1. Allow WORDsearch 11 full access to the internet
  2. Exclude WORDsearch from being scanned by your security program
  3. Add WORDsearch to your security program's Trusted List
  4. Temporarily uninstall your security program

If you need help configuring your security program, please contact the technical support department for your security program.

The Program Window is Frozen and All Locked Up.

I can see the Desktop and some of my books, but I cannot click on Anything or Move anything."

Try deleting the file "Mainform.INI.” It manages the opening of the Desktop, the opening of your books as well as the arrangement of books on your Desktop whenever you start WORDsearch 11.

Follow the steps below to locate the file Mainform.INI

How to Locate the file "Mainform.INI" in Windows 7 and Windows Vista

  1. Click on the Windows Start button
  2. Click on Computer
  3. Double click on ( C: )
  4. Open the folder Users
  5. Open the folder for your user account [Your User Log in Name]
  6. Open the folder AppData ***
  7. Open the folder Local
  8. Look for and open the WORDsearch 11 folder
  9. Open the Desktops folder
  10. Open the My Desktops folder, or, the Desktop folder that you are having a problem opening
  11. Look for the file Mainform.INI, then, Delete it
*** NOTE: If you do not see the folder called AppData, follow the steps below to make it appear:

  1. Click on the button "Organize" in the upper left corner
  2. Click on "Folders and Search Options”
  3. Click on the "View" tab
  4. Click on the round button called "Show hidden files, folders and drive”
  5. Click on the "Apply" button
  6. Click on the "OK" button

How to Locate the file Mainform.INI in Windows 8 and 8.1

  1. Go to the Start screen
  2. At the Start screen, just start typing the following without the quotation marks: " C:\Users\ ”
  3. Press the Enter key (this should open a File Explorer window where you will see all the user account folders.)
  4. Look for your user account folder and open it
  5. Look for the folder AppData *** and open it
  6. Look for the folder Local and open it
  7. Look for the WORDsearch 11 folder and open it
  8. Open the Desktops folder and open it
  9. Open the My Desktops folder, or, the Desktop folder that you are having a problem opening when you start WORDsearch 11
  10. Look for the file Mainform.INI, then, Delete it

*** NOTE: If you do not see the folder called AppData, follow the steps below to make it appear:

  1. Click on the button "Organize" in the upper left corner
  2. Click on "Folders and Search Options”
  3. Click on the "View" tab
  4. Click on the round button called "Show hidden files, folders and drive”
  5. Click on the Apply button
  6. Click on the OK button

How to Locate the file Mainform.INI in Windows 10

  1. Click on the Windows Start button
  2. Click inside the Windows Search box and type the following without the quotation marks: " C:\Users\ ”
  3. Press the Enter key (this should open a File Explorer window where you will see all the user account folders.)
  4. Look for your user account folder and open it
  5. Look for the folder AppData *** and open it
  6. Look for the folder Local and open it
  7. Look for the WORDsearch 11 folder and open it
  8. Open the Desktops folder and open it
  9. Open the My Desktops folder, or, the Desktop folder that you are having a problem opening when you start WORDsearch 11
  10. Look for the file Mainform.INI, then, Delete it

*** NOTE: If you do not see the folder called "AppData," follow the steps below to make it appear:

  1. Click on the Windows Start button
  2. Click on File Explorer
  3. In the main menu, at the top of the File Explorer window, click on "View"
  4. In the "View" tool bar ribbon at the top, look in the "Show/hide" section and click in the box called "Hidden items"

How to Locate the file Mainform.INI on a MAC

  1. Restart your Mac and Do Not Start the WORDsearch 11 program
  2. Open a Finder Window
  3. Click on Go in the Apple menu bar at top
  4. Click on Computer
  5. Click on Macintosh HD icon
  6. Open the Home icon
  7. Open the WORDsearchUserData folder
  8. Open the "Desktops” folder
  9. Open the the My Desktop folder, or the folder for the Desktop that you are having the problem opening
  10. Look for the file "Mainform" then drag it to the trash can

"The Booklist File is missing"

This error can occur after you uninstall an older version of WORDsearch after you have just installed WORDsearch 11.

To fix this error / problem, just reinstall WORDsearch 11 and unlock your books again.

Call our Customer Service Department at 1-800-888-9898 and ask them for another download link to re download and re install the WORDsearch 11 program. You can also email them at wordsearchsales@lifeway.com .

My Library is Missing Books

Recommendation 1: Use the "Filter” feature to find your books Ws11filterfeature

  1. Click on the Library tab
  2. Click on "All Categories” in the left hand pane
  3. Click inside the Filter box in upper right corner of WORDsearch 11 program window
  4. Type in the title, part of the title, or the author’s name of the missing book(s)
  5. Do not use words like "The” or "A.”

Recommendation 2: Go through the Unlock process

  1. Make sure you are connected to the Internet
  2. Start WORDsearch 11
  3. Make sure you are Signed In ***
  4. Click on "Help" in the main menu
  5. Click on "Unlock Purchased Books..."
  6. Allow WORDsearch 11 to "synchronize ownership” (This connects WORDsearch 11 with your account in our customer database and allows it to pull down the inventory of books in your account.)
  7. *** NOTE: If you do not know how to Sign In, click here: "How to Sign In"

    If you forgot your sign in password, or if you are having problems signing in, click on this link: "Problems Signing In”

If these steps successfully unlock your missing books, then you will get the option to install your books from the internet or from a disk. Click on "Next" to install from internet, or, if you have our Library DVDs, click on "Instal from disk" to install your books from our Library DVDs.

If these steps DO NOT unlock your missing books, go to Recommendation 3 below.

Recommendation 3: Contact our Sales and Customer Service Department and ask a representative do the following:

  1. Review the contents of your account to see if your missing books are in there
  2. Find out if you have a second account
  3. Find out which account has your books
  4. Merge any duplicate accounts
  5. Add your missing books into your account
  6. Use the "Filter” feature to help you find your missing book(s) in your Library Ws11filterfeature

Our Sales and Customer Service Department can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

The program is stuck under the Apple bar at the top of the screen. Cannot Drag it Down or Back into Position - WORDsearch 11 for Mac.

Recommendation: Locate and Delete the file Mainform that manages your Desktop

How to Locate Your Desktop Folder on a MAC

  1. Restart your Mac and Do Not Start the WORDsearch 11 program
  2. Open a Finder Window
  3. Click on Go in the Apple menu bar at top
  4. Click on Home
  5. Open the folder called WORDsearchUserData
  6. Open the Desktops folder
  7. Open the Desktop folder My Desktop, or the folder for which ever the Desktop is stuck under the Apple bar
  8. Look for the file Mainform then, delete it, move it to the Trash

You should now be able to start the WORDsearch 11 program

Access Violation in IMM32.DLL. (This error only occurs on a Macintosh computer)

Because of the complexity of this error, we recommend that you call us for assistace in fixing this problem. We will need to remote into your computer to get this fixed. It involves multiple, complex steps, but, it will only takes 2 minutes.

Our number is 888-854-8400 and if you install the Team Viewer remote connectivity program located at this web site - http://static.wordsearchbible.com/downloads/TeamViewerQS.zip - we will be able to remote into your Mac and fix this problem.

"Duplicate Book"

To address the duplicate book error messages, try the following:

  1. Examine the error message
  2. Write down the book that is mentioned in the error message
  3. Delete that book from your hard drive
  4. Reinstall that book

To find a book on your hard drive, so that you can delete it, follow the steps below.

  1. Enter the WORDsearch 11 library
  2. Make sure the book that appears in the error message(s) is not open
  3. Click on Help
  4. Click on About
  5. Click on the Support Info link at the bottom of the About window (This will open a new window called Support Information.)
  6. In the Support Information window, look along the left hand side for "Library" then click on the link to the right of it (This will open a window revealing folders. The files in these folders make up your books.)
  7. Look for the folder for the book that appears in the duplicate book error message
  8. Delete the folder for that book that appears in the duplicate book error message
  9. Shut down and restart WORDsearch 11 to verify if you have resolved the error
  10. To reinstall the book, look in your Library for the book, then, click on it. The book will be easy to find because it will appear as a cloud and a "down arrow”

"Normaliz.DLL was not found."

This error occurs when you install WORDsearch 11 on a Windows XP and your computer is missing either Service Pack 3 or Internet Explorer 8, or both.

Visit the web sites below to get SP3 and IE8.

*** NOTE: We highly discourage installing WORDsearch 11 on Windows XP.

The Windows XP operating system is no longer a supported operating system and there are a few unfixable problems that can appear in WORDsearch 11 when installed on XP.

Our best, professional recommendation is to upgrade your computer to Windows 7 or higher.

If you must install WORDsearch 11 on Windows XP, again, you will need Service Pack 3 and Internet Explorer 8. Visit the web sites below to get Service Pack 3 and Internet Explorer 8.

http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3

http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions."

This error is caused by the Kaspersky Internet Security program. WORDsearch 11 is not in Kaspersky’s "Trusted Applications Group.” Contact their technical support department and ask them for help to move WORDsearch 11 to the Trusted Applications Group.

The Kaspersky technical support department can be reached by dialing 1-866-525-9094.

"The specified path was not found”

For this error, we recommend a full removal of the program and re install. Because of the complexity of this removing our program, we recommend that you call us, and allow us to remote into your computer to do this. It involves multiple steps but only takes 3 minutes. Our number is 888-854-8400.

"File access denied”

For this error, we recommend a full removal of the program and re install. Because of the complexity of this removing our program, we recommend that you call us, and allow us to remote into your computer to do this. It involves multiple steps but only takes 3 minutes. Our number is 888-854-8400.

"Failed to set data for " "

For this error, we recommend a full removal of the program and re install. Because of the complexity of this removing our program, we recommend that you call us, and allow us to remote into your computer to do this. It involves multiple steps but only takes 3 minutes. Our number is 888-854-8400.

"SQLite Error 1 – no such table: XRefMetaFata.”

This error has been known to be resolved by deleting these specific files from the WORDsearch 11 program: Topic.bd3, Topics.flg and sometimes Topic.db3-journal. Follow the steps below to locate these files, then delete them.

How to Find the Files Topic.flg, Topics.db3 and Topic.db3-journal

Instructions for Windows 7 and Windows Vista

  1. Click on the Start button
  2. At the bottom of the Start menu, screen, type the following without the quotation marks:

    " C:\ProgramData\WORDsearch\Global Data\ "

  3. Delete these files if present: "Topic.db3” and "Topic.flg” and Topic.db3-journal
  4. Start WORDsearch 11

Instructions for Windows 8 and 8.1

  1. Go to the "Start” screen
  2. Just start typing the following

    " C:\ProgramData\WORDsearch\Global Data\ "

  3. Press the Enter key (this should open a window where you will see the files "Topic.db3” and "Topic.flg” and "Topic.db3-journal")
  4. Delete the following files if present: "Topic.db3,” "Topic.flg” and Topic.db3-journal
  5. Start WORDsearch 11
*** NOTE: You can press the Windows logo key + the letter ”S” on your keyboard at the same time to open a Search box.

In the Windows search box, just type in the following without the quotes:

" C:\ProgramData\WORDsearch\Global Data\ "

Then press the Enter key. (this should open a window where you will see the files "Topic.db3” and "Topic.flg” and "Topic.db3-journal")

Instructions for Windows 10

  1. Press the Windows logo key + the letter ”S” on your keyboard at the same time to open a Search box.
  2. In the Windows search box, just type in the following without the quotes:

    " C:\ProgramData\WORDsearch\Global Data\ "

  3. Click on the top item in the Best Match list and this should open a window where you will see the files "Topic.db3” and "Topic.flg” and "Topic.db3-journal"
  4. Delete the following files if present "Topic.db3” and "Topic.flg” and "Topic.db3-journal"

"Cannot Create File C:\ProgramData\WORDsearch\WORDsearch 11\WORDsearch\Startup\News.html. Access is denied"

Follow the steps below to locate the folder "Startup” then, delete it, then re install WORDsearch 11.

Instructions for Windows 7 and Windows Vista

  1. Click on the Start button
  2. At the bottom of the Start menu, click in the Windows search box and type the following without the quotation marks:

    " C:\ProgramData\WORDsearch\WORDsearch 11\WORDsearch\ ”

  3. Press the Enter key (this should open a window where you will see the folder "Startup” )
  4. Delete the folder "Startup"
  5. Contact our Customer Service Department fo a new Download link to re download and re install WORDsearch 11. They can be reached at 1-800-888-9898 or
  6. wordsearchsales@lifeway.com .

Instructions for Windows 8 and 8.1

  1. At the Start screen, type the following without the quotation marks:

    " C:\ProgramData\WORDsearch\WORDsearch 11\WORDsearch\ ”

  2. Press the Enter key (this should open a window where you will see the folder "Startup” )
  3. Delete the folder "Startup"
  4. Contact our Customer Service Department fo a new Download link to re download and re install WORDsearch 11. They can be reached at 1-800-888-9898 or
  5. wordsearchsales@lifeway.com .

Instructions for Windows 10

  1. Click on the Windows Start button
  2. In the Windows search box, type the following without the quotation marks:

    " C:\ProgramData\WORDsearch\WORDsearch 11\WORDsearch\ ”

  3. Click on the top item of the Best Match list (this should open a window where you will see the folder "Startup” )
  4. Delete the folder "Startup"
  5. Contact our Customer Service Department fo a new Download link to re download and re install WORDsearch 11. They can be reached at 1-800-888-9898 or
  6. wordsearchsales@lifeway.com .

"Cannot Create File C:\ProgramData\WORDsearch\Discussion Groups\Communitydocs.dat. Access is denied"

Follow the steps below to locate the file "communitydocs.dat,” then, delete it.

Instructions for Windows 7 and Windows Vista

  1. Click on the Start button
  2. At the bottom of the Start menu, type the following without the quotation marks:

    " C:\PogramData\WORDsearch\Discussion Groups\ ”

  3. Press the Enter key (this should open a window where you will see the file ”communitydocs.dat")
  4. Delete the file "communitydocs.dat"
  5. Start WORDsearch 11

Instructions for Windows 8 and 8.1

  1. At the Start screen, type the following without the quotation marks:

    " C:\PogramData\WORDsearch\Discussion Groups\ ”

  2. Press the Enter key (this should open a window where you will see the file ”communitydocs.dat")
  3. Look for the file called "communitydocs.dat" then delete it

Instructions for Windows 10

  1. Click on the Windows Start button
  2. In the Windows search box, type the following without the quotation marks:

    " C:\PogramData\WORDsearch\Discussion Groups\ ”

  3. Press the Enter key (this should open a window where you will see the file ”communitydocs.dat")
  4. Delete the file "communitydocs.dat"
  5. Start WORDsearch 11

"Cannot create file C:\ProgramData\WORDsearch\WORDsearch 11\Versions.ini. Access is denied"

Follow the instructions below to locate the file "versions.ini” then delete it. After that, you should be able to start WORDsearch 11.

Instructions for Windows 7 and Windows Vista

  1. Click on the Start button
  2. At the bottom of the Start menu, screen, type the following without the quotation marks:

    " C:\PogramData\WORDsearch\WORDsearch 11\ ”

  3. Press the Enter key (this should open a window where you will see the file ”versions.ini")
  4. Delete the file "versions.ini "
  5. Start WORDsearch 11

Instructions for Windows 8 and Windows 8.1

  1. At the Start screen, type the following without the quotation marks:

    " C:\PogramData\WORDsearch\WORDsearch 11\ ”

  2. Press the Enter key (this should open a window where you will see the file ” versions.ini ")
  3. Look for the file called " versions.ini " then delete it

Instructions for Windows 10

  1. Click on the Windows Start button
  2. Type in the following without the quotation marks:

    " C:\PogramData\WORDsearch\WORDsearch 11\ ”

  3. Press the Enter key on your keyboard
  4. Locate the file versions.ini then, delete it
  5. Start WORDsearch 11

"I/O Error 32."

This error can occur when you click too many times on the WORDsearch 11 icon.

If the icon in on the task bar or quick launch bar (at the bottom of your computer screen), you only need to click 1 time on the icon to start it.

If the WORDsearch 11 icon is on the Desktop, you typically need to double click on it to start it.

You can also sometimes resolve this error by restarting your computer.

If none of the recommendations above are helpful, re install WORDsearch 11. For a new WORDsearch 11 download link, contact our Customer Service Department at 800-888-9898 or, at wordsearchsales@lifeway.com .

If you have followed all of the recommendations above, and are still getting this error when trying to start WORDsearch 11, contact our Technical Support Department at 888-854-8400 or, at wordsearchsupport@lifeway.com.

What is Sign In? What does that mean?

This is where you put in your email address and the password to your WORDsearch account. You have to do this just once when you install WORDsearch 11 and you do not have to do it anymore after that.

The Sign In process connects the WORDsearch 11 program to our server, and, to your account in our customer database. It helps WORDsearch 11 pull down the books in your account and makes your old books and any new books show up in the Library tab.

So, if you want your books, you have to sign in. You have to sign in just once, and that's when you install WORDsearch 11. After that, you do not have to sign in anymore.

How do I know if I am signed in or not?

Look in the upper right corner of WORDsearch 11. Do you see your email address there? If you do, then you are Already Signed In. If you see the words "Sign In" and "Register," then you are NOT signed in.

How do I Sign In?

  1. In the upper right corner of the WORDsearch 11 program, click on "Sign In"

    *** NOTE: If you already see your email address here, then you are already signed in and you do Not need to sign in.

  2. Type in your email address, the one we have on file
  3. Type in the password to your WORDsearch account. (This is a password you created and not a password we give you)

    *** NOTE: If you forgot your password, or if you get the message "The email and password provided do not match our records," click on this link: "Forgot your password?" You will be taken to our "Forgot your password?" web site. Enter your email address at that site, then click on the "Reset password" button. We will email you our Reset Password instructions to help you reset your password.

If you get an error trying to Sign In, click on this link for assistance: "Problems Signing In"

If you do not have an online WORDsearch account, Click on this link: "Register for an Account" and complete the registration form. Once you have registered, use the email address and password you entered in the registration form to Sign In.

For further assistance, please call our Sales and Customer Service Department. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

How do I know if I have an online WORDsearch account?

Have you purchased a book online? If you have, then you have an online WORDsearch account.

When you purhase a book online, you are asked to enter your email address (this is your WORDsearch ID) and a password (a password that you made up). These 2 pieces of information allow you sign in, unlock your books in the WORDsearch 11 program, and access your account online at our web site.

If you have never purchased a book online, you could still have an online account. Try signing in anyway. If you get the message "The email and password provided do not match our records," click on the link "Forgot your password?" and we will email you our Reset Password instructions.

If you are still struggling to Sign In, please call our Sales and Customer Service Department. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

How do I unlock the books I have purchased?

  1. Make sure you are connected to the Internet
  2. Start the WORDsearch 11 program
  3. Click on "Sign In” in the upper right corner of the WORDsearch 11 program window. (NOTE: If you already see your email address there, then you are already signed in. Go to step 7.)
  4. In the Sign In window, type in your email address (the one we have on file) and your password (this will be a password that you created)
  5. Click on the Sign In button
  6. Allow WORDsearch 11 to "synchronize ownership” (This establishes a connection to the WORDsearch servers and to your account.)
  7. Click on "Help" in the main menu
  8. Click on "Unlock Purchased Books..."
  9. Allow WORDsearch 11 to "synchronize ownership”
  10. If your WORDsearch 11 program is missing books, the next screen you get should give you the option to install your books from the internet or from a disk.

*** NOTE: If you use a "Hot Spot” internet connection, or if you have Dialup Internet, we recommend that you install your books using our Library DVDs. If you do not have Library DVDs, call us at 1-800-888-9898 to order them.

If you have problems Signing In, click on this link for assistance: "Problems Signing In"

If you have problems unlocking books or get an error unlocking books, click on this link for assistance: "Problems Unlocking Your Books"

"You must be connected to the internet to sign in or register."

"This feature requires you to be connected to the internet.”

These errors are known to be caused by security programs. Examples: Windows Defender, Avast, Webroot, Trend Micro, Norton 360, MacAfee, AVG, Kaspersky, ... and many, many others. While attempting to keep your computer safe, they can block WORDsearch from accessing the internet with out even telling you.

We recommend that you try the following:

  1. Temporarily uninstall your security program
  2. Temporarily disable all your security program's features
  3. Configure your security program to allow WORDsearch 11 full inbound/outbound access to the internet
  4. Exclude WORDsearch 11 from being scanned by your security program
  5. Add WORDsearch 11 to your security program’s "Trusted List”
  6. Add WORDsearch 11 to your security program’s "Excluded” list
  7. Add WORDsearch 11 to your security program’s "Exceptions” list
  8. Create a "Rule” in your security program to allow WORDsearch 11 full access to the internet
  9. Contact your IT department or your internet security provider for assistance with your connection to the internet, or, to improve your download speed

For help following any these recommendations, please contact the technical support department for your security program, your IT department, or, your internet service provider.

"The email and password provided do not match our records"

Follow the recommendations below to address this error:

  1. Check your spelling. This is the number one cause for this error.
  2. Try a different password. You may be entering the wrong password.
  3. Try resetting your password. To get your password reset, click on this link: "Forgot your password?" This will take you to our "Forgot your password?" web site.

    When you are at our "Forgot your password" web site, enter your email address, then, click on the "Reset password" button. We will email you our Reset Password instructions.

  4. Try a diffent email address. You may be entering the wrong email address. You must be entering the email address that we have on file, in your account, in our customer database.

If you are not sure what email address we have on file for your account, call us at 1-800-888-9898, or, email us at wordsearchsales@lifeway.com .

"I forgot my password.”

Reset your password according to the steps below:

  1. Click on this link: "Forgot your password?" It will open your browser to our "Forgot your password?" web site.
  2. At the "Forgot your password" web site, enter your email address
  3. Click on the "Reset password" button and we will email you our Reset Password instructions

"Email address already exists."

This error occurs because you are trying to sign in at the Registration screen.

If you look carefully, you will see that there are 2 boxes to insert your password. The real Sign In screen only has 1 password box.

We recommend that you close this window and look for the words Sign In (possibly in the upper right corner), then carefully click on Sign In. When the Sign In window appears, make sure it only has 1 password box.

"I am not getting the 'Reset Password' Email."

"I clicked on "Forgot your password," entered my email address then clicked on the "Reset password button." I even saw a message that said "You will receive an email with instructions about how to reset your password in a few minutes." But I never got the "Reset Password" email. I even checked my Spam and Junk Mail folders."

Contact our Sales and Customer Service Department and ask them to reset your password for you. They can be reached at 1-800-888-9898, or, you can email them at wordsearchsales@lifeway.com

"What do I do if I cannot resolve errors trying to sign in?"

Call us at 1-800-888-9898 for assistance. Ask us to reset your password for you. We are open from 8 AM CST to 8 PM CST Monday through Friday, and from 10 AM CST to 5 PM CST on Saturdays.

"How do I set up my Internet Connection for WORDsearch 11?"

  1. Enter the WORDsearch 11 library
  2. Click on Options in the main menu
  3. Click on Settings
  4. Click on Internet
  5. Click on "Yes, use my existing Internet settings"
  6. Click on OK

"You must be connected to the internet”

"ERROR_HTTP_HEADER_NOT_FOUND”

"A connection to the server could not be established”

"ERROR_INTERNET_NAME_NOT_RESOLVED”

"Internet Timed Out”

These errors are caused by one or more of the following:

  1. A firewall
  2. An Antivirus feature in your security program
  3. An internet auto protection feature in your security program
  4. WORDsearch is not on the "Trusted” list in your security program
  5. Your security program is not configured to give WORDsearch full internet access
  6. Your security program is scanning all WORDsearch 11 internet activity and interpreting this activity as a security violation
  7. A security program provided by your internet service provider is blocking our program from accessing our server
  8. AOL is providing an added "layer of security” and is blocking a connection to the network
  9. You have a slow internet connection and internet download speed
  10. You have lost your connection to the internet

Recommendation: We recommend that you begin by opening your security program and do one or more of the following, or, contact your IT department, or, your internet service provider for assistance.

  1. Temporarily uninstall your security program
  2. Temporarily disable all your security program's features
  3. Configure your security program to allow WORDsearch 11 full inbound/outbound access to the internet
  4. Exclude WORDsearch 11 from being scanned by your security program
  5. Add WORDsearch 11 to your security program’s "Trusted List”
  6. Add WORDsearch 11 to your security program’s "Excluded” list
  7. Add WORDsearch 11 to your security program’s "Exceptions” list
  8. Create a "Rule” in your security program to allow WORDsearch 11 full access to the internet
  9. Contact your IT department or your internet security provider for assistance with your connection to the internet, or, to improve your download speed

For help following any these recommendations, please contact the technical support department for your security program, your IT department, or, your internet service provider.

”The following file could not be downloaded completely: http://www.CROSSBooks.net/.../Booklist.xml.zip"

”The following file could not be downloaded completely: http://www.CROSSBooks.net/.../Sets.zip"

This error can occur if you are not connected to the internet, or, have very slow download speed.

Make sure your computer has a good, fast, internet connection.

If you are using WiFi to connect to the internet, try moving your computer closer to the router = the device that sends and received internet signals.

If your computer IS connected to the internet, and it already has a good, fast, connection to the internet, this problem is most likely caused by your security program. Temporarily disable the Firewall or AntiVirus feature in your security program, then, try unlocking your books again. For more assistance, see the recommendation in the write up above for the error message "You must be connected to the internet.”

"What do I do if I am missing books?"

Recommendation 1: Use the "Filter” feature to find your books

How to Use the Filter Feature

  1. Click on the Library tab
  2. Click on "All Categories” in the left hand pane
  3. Click inside the Filter box in upper right corner of WORDsearch 11 program window
  4. Type in the title, part of the title, or the author’s name of the missing book

    *** HINT: If a title begins with "The” or "A,” do not include these words in the Filter box

Recommendation 2: Go through the Unlock process

  1. Make sure you are connected to the Internet
  2. Start WORDsearch 11
  3. Make sure you are Signed In. If you do not know how to Sign In, click here: " How to Sign In " if you forgot your sign in password, or if you are having problems signing in, click on this link: "Problems Signing In”
  4. Click on "Help" in the main menu
  5. Click on "Unlock Purchased Books..."
  6. Allow WORDsearch 11 to "synchronize ownership” (This connects WORDsearch 11 with your account in our customer database and allows it to pull down the inventory of books in your account.)

If these steps unlock your missing books, then you will get the option to install your books from the internet or from a disk. Click on "Next" to install from internet, or, if you have our Library DVDs, choose to install your books from a disk, then, insert a Library DVD.

Recommendation 3. Contact our Sales and Customer Service Department and ask a representative do the following:

  1. Review the contents of your account to see if your missing books are in there
  2. Find out if you have a second account
  3. Find out which account has your books
  4. Merge any duplicate accounts
  5. Add your missing books into your account
  6. Assist you with the "Filter” (insert link to file The WS11 Filter Feature PNG ) feature to help you find your missing book(s) in your Library. They can be reached by dialing 1-800-888-9898 from 8:00 AM CST till 8:00 PM CST Monday through Friday and Saturday afternoons from 10 AM CST till 5 PM CST. You can also email them at wordsearchsales@lifeway.com .

"What about all those old STEP books I had in QuickVerse 3 or QuickVerse 2010 or WORDsearch 5?"

"How do I import my old STEP books into WORDsearch 11?"

WORDsearch 11 has a STEP Book Importer program that will help you import almost all your old STEP books into your WORDsearch 11 Library. This program will search your computer's hard disk or your old QuickVerse CDs for STEP books, then take you online to re purchase them for free!

How to Import Your STEP books into WORDsearch 11

Steps for Windows 7 and Windows Vista

  1. Close WORDsearch 11 and all other programs
  2. Click on the Windows Start button
  3. Click on All Programs
  4. Click on the WORDsearch 11 folder
  5. Click on "Search for STEP Books"(This will start the WS STEP Book Importer program.)
  6. Read the first screen, the Introduction screen, then click on the "Next" button
  7. At the second screen, the Search Options screen, select the option to either search your hard disk, a single folder, or, click on the drop down arrow to search your old CDROM in your CD/DVD drive, then click on the "Next" button. (The STEP Book Importer will scan the location you specified for STEP books then display a list of the STEP books found)
  8. Follow the steps on the screens that come up, and, if you can import any of the titles in the list of detected STEP books, you will be taken to the online store at our web site where you will purchase the books for free!
  9. Once the books have been repurchased for free, go through the unlock steps that are provided to download them in the WORDsearch 11 program.

Steps for Windows 8 and Windows 8.1

  1. Close WORDsearch 11 and all other programs
  2. Click on the Windows Start button to go to the Windows Start screen
  3. Type the following phrase with out the quotes: "Search for STEP Books" (This will make the computer search for the WORDsearch STEP Book Importer program.)
  4. When the tile for the "Search for STEP Books" program appears, click on it to make it run.
  5. Read the first screen, the Introduction screen, then click on the "Next" button
  6. At the second screen, the Search Options screen, select the option to either search your hard disk, a single folder, or, click on the drop down arrow to search your old CDROM in your CD/DVD drive, then click on the "Next" button. The STEP Book Importer will scan the location you specified for STEP books, then, display a list of the STEP books found
  7. Follow the steps on the screens that come up, and, if you can import any of the titles in the list of detected STEP books, you will be taken to the online store at our web site where you will purchase the books for free!
  8. Once the books have been repurchased for free, go through the unlock steps that are provided to download them in the WORDsearch 11 program.

Steps for Windows 10

  1. Close WORDsearch 11 and all other programs
  2. Click on the Windows Start button
  3. In the Windows search box, type in "Search for STEP Books" (This will make the computer search for the WORDsearch STEP Book Importer program.)
  4. When the WORDsearch "Search for STEP Books" program appears, click on it to make it run
  5. Read the first screen, the Introduction screen, then click on the "Next" button
  6. At the second screen, the Search Options screen, select the option to either search your hard disk, a single folder, or, click on the drop down arrow to search your old CDROM in your CD/DVD drive, then click on the "Next" button. The STEP Book Importer will scan the location you specified for STEP books, then, display a list of the STEP books found
  7. Follow the steps on the screens that come up, and, if you can import any of the list of detected STEP books, you will be taken to the online store at our web site where you will purchase the books for free!
  8. Once the books have been repurchased for free, go through the unlock steps that are provided to download them in the WORDsearch 11 program.

If none of your books were detected or imported, contact our Sales and Customer Service Department at 1-800-888-9898 or email them at wordsearchsales@lifeway.com . Ask a representative to manually register your old CDs or STEP books into your account.

If you get any errors importing your old STEP books into WORDsearch 11, contact us at 1-888-854-8400 or email us at wordsearchsupport@lifeway.com .

"I do Not see my NIV 1984 version."

If you purchased the NIV 1984 version, and it is not unlocking or showing up in your Library, please contact our Sales and Customer Service Department at 1-800-888- 9898, or, email them at wordsearchsales@lifeway.com .

"The following file could not be downloaded completely, http://www. ... .zip"

”Transfer error”

”Not Responding”

If you get any of the errors above, follow the steps below:

  1. Close the error message window
  2. Allow the Download process to download any remaining books in your download list
  3. When you have downloaded the last book in the Downloads list, click on the "Pause button in the lower right corner of the Downloads window
  4. Click on the "Close" button in the lower left corner of the Downloads window
  5. In the next window, when asked what you want to do with the unfinished books in the list, click on "Discard the list" then click on "OK"
  6. Go through the Unlock process again and try to download your books one more time (Click on Help, Click on Unlock Purchased Books...)
  7. If you continue to get errors or have problems downloading your books, repeat the steps above but this time, select to install your books from our Library disks. To order Library disks, please call our Sales and Customer Service Department at 1-800-888-9898.You can also email them at
  8. wordsearchsales@lifeway.com .

"XML document must have a top level element"

"Unhandled Archive Type"

"Not a PKZip file

"Could not convert variant of (String) into type (Integer)"

"Could not convert variant (Null) into type (Integer)"

If you have downloaded books, and you are getting any of the error messages above when trying to install the downloaded books, these errors mean that the book that were downloaded are bad, corrupt, and they need to be deleted and re downloaded all over again.

Follow the steps below to delete the books you downloaded and re install them:

  1. Restart WORDsearch 11. When you restart WORDsearch 11, stop at the message "There are ... books downloaded and ready to install. Would you like to install them now?"
  2. Click on the "Cancel" button. This will bring up a confirmation window explaining that "Clicking on "Cancel” will delete the downloaded books.
  3. When you are asked if you want to delete the downloaded books, click on "Yes”
  4. Click on Help, then click on "Unlock Purchased Books ... " (This will re start the Book Download process.)
  5. Follow the steps to re download and re install your books

"When I install my downloaded books, the program locks up and displays a "Not responding” message. And my screen turns white!

This behavior is not unusual. It occurs because installing downloaded books is a very intensive process. It takes up a lot of "horse power” on a computer.

When this happens, please be patient and wait. The computer is still installing the downloaded books in the background; however, it is doing it very slowly.

Give your computer more time and it will eventually finish installing your downloaded books.

If you want the computer to make it finish the job faster, try the following:

  1. Close any other programs you may be running to free up some "horse power” on the computer
  2. Enter your security program and turn off as many features as you can. (This lock up and "Not responding” behavior can be caused by security programs.)

For assistance is disabling the features in your security program, please contact the technical support department of the manufacturer of your security program.

"When I insert my Library DVD, nothing happens."

"How do I install my books from these Library DVDs?"

You must be running the "Book Installer" program in order to install your books from the Library DVDs.

The Library DVDs will not do anything when you insert them into your computer unless you are running the "Book Installer" program. They are run and controlled only by the WORDsearch "Book Installer” program and no other program can make them run.

To Start the Book Installer Program, follow the steps below:

  1. Go through the Unlock process (Click on Help, Click on Unlock Purchased Books...), or, Click on a book with a Cloud and "Down Arrow”
  2. Select to install your books from disk
  3. When the "Book Installer" program appears, click on "Begin Searching."

For assistance with the Unlock process, click on this link: "WORDsearch 11 Unlock Steps"

When I try to install books from the eBook library DVDs, I get a message, "No books were installed from this disk, please insert another Disk or press the Done Button."

This message could mean that none of your missing books are on the library DVD you have in your DVD drive.

Remove the Library DVD, then, insert another library DVD, then, click on the "Begin searching” button

This message could also mean that the Missing Book Installer program is scanning the wrong CD/DVD drive

Identify the drive letter for the CD/DVD drive that your Library disk is in, then, make sure the drive letter in the Book Installer dialog window is pointing to that same drive letter

"The WORDsearch server appears to be offline. Please try again."

Make sure you are connected to the internet.

If you are connected to the internet, this problem is most likely caused by your security program.

Close WORDsearch 11 and try disabling your firewall, antivirus, internet protection and any other features that can block a program from accessing the internet. Also, try adding WORDsearch to your security program's Exception list or Exclusion list.

For assistance, please contact the manufacture of your security program.

"A call to an OS Function Failed."

This is a very difficult problem to resolve and there is only one option available to fix it...and it is not always successful.

Follow the steps below to make Internet Explorer your default browser, or, if Internet Explorer is already your default browser, change it so that it is NOT your default browser.

How to Set Internet Explorer to be, or not to be, your Default Browser

  1. Start Internet Explorer
  2. Click on the Tools icon in the top-right corner of the browser (it looks like gear icon)
  3. Click on Internet Options
  4. In the Internet Options dialog box, click on the "Programs" tab
  5. Click on the "Make Default" button, or the link "Make Internet Explorer the default browser," then click on the Apply button or the "OK" button
  6. Restart your computer and try to download the WORDsearch update

*** NOTE: This is the only option available to fix this error / problem

The instructions to do all this in other versions of Internet Explorer can be seen by clicking the links below:

IE 11 (aka., Edge) in Windows 10

http://windows.microsoft.com/en-us/internet-explorer/make-ie-default-browser#ie=ie-11

IE 11 (aka., Edge) in Windows 7

http://windows.microsoft.com/en-us/internet-explorer/make-ie-default-browser#ie=ie-11-win-7

IE 10 for Windows 7

http://windows.microsoft.com/en-us/internet-explorer/make-ie-default-browser#ie=ie-10-win-7

IE 9

http://windows.microsoft.com/en-us/internet-explorer/make-ie-default-browser#ie=ie-9

The Update Hangs at "Wait for Exiting Programs"

I am downloading the update and am at a screen that says "Please wait while the following actions are performed." The update is stuck at the action " >> Waiting for exiting programs."

This has been known to be caused by the program called InstaVerse. It is not compatible with your computer and it is not closing (exiting) during the update process like it should. It’s inability to close is what causes the hang during the update process.

Recommendation: Close the InstaVerse program manually, then re run the update.

*** NOTE: If InstaVerse does not even work on your computer, we recommend that you uninstall it to prevent further problems with WORDsearch 11.

How to Manually Close the InstaVerse Program

  1. Locate the InstaVerse icon in the System Tray ( The System Tray is located in the bottom right corner of the computer screen next to the time.)
  2. Right Click on the InstaVerse icon
  3. Left Click on "Exit"

"How often should I check for updates for the WORDsearch 11 Program?"

WORDsearch 11 automatically checks for updates at least once a day so you don’t have to keep track of this. If it detects that there is an update that needs to be downloaded, you will get a window that says "Update available." When you see this message, click on "Yes, begin downloading."

If you want to manually check for updates, follow the steps below.

How to Manually Check for Updates

  1. Click on "Help" in the main menu at the top of the WS10 program window
  2. Click on "Check for Updates."

Error Using Search Feature or Scrolling through Search Results window

"HiLitedText: end of section before word found"

Cause of Problem: One of the books being searched has bad highlighting files.

Recommendation: Identify the book that is causing the error, then, manually delete the book.

*** TIP: If you are searching many books, and cannot figure out which book has the bad files, try reducing the number of books you are searching, then, do another search to see if the bad book in that group.

How to Locate and Delete a Book and Re Install It

*** NOTE: You cannot delete a book if it is open. Make sure the book you want to delete is NOT open before you try to delete it.

  1. Start the WORDsearch 11 program
  2. Click on Help
  3. Click on About
  4. In the About window, click on the "Support Info" link at the bottom. (This will open a new window called Support Information.)
  5. In the Support Information window, look along the left-hand side for "Library" and click on the link to the right of it. (This will open a new window displaying your library books. Each book will be displayed as a yellow folder.)
  6. Look for the folder that represents your book. (Call us if you cannot tell which folder represents your book.)
  7. When you find the folder that represents your book, Delete It
  8. After deleting the book folder, close this window
  9. Close the Support Information window
  10. Close the About window
  11. Restart your WORDsearch 11
  12. Click on the Library tab and look for the book you deleted. It or They will be easily visible because it will appear with a cloud and "download arrow.”
  13. Click on the book and that will start the Book Installer program
  14. Follow the steps to download the book from the internet

Problem / Error Highlighting Text in a Book

"You appear to have updated to a new version of this book. Unfortunately this has made your previous highlights incompatible. Old highlights will not be shown but you can make new ones."

"I keep highlighting text but not all of the words stay highlighted."

Cause of Problem: The files that contain the highlighting information for this book are corrupt. Their information cannot be retrieved.

Recommended Action: Delete the files that contain the bad highlighting information.

Follow the 2 steps below to locate the files that contain your highlighting information for the book, then delete them.

Step 1: Identify the Book ID Number for the Book Generating the Highlighting Error

How to Indentify the Book ID Number for a Book

  1. Locate the book generating the error in the Library section
  2. Right Click on the book
  3. Left Click on Properties (This will open the Properties window for that book)
  4. Look inside the Properties window for the "Book ID:”

Step 2: Locate the Highlighting Files for the Book and Delete Them

How to Locate the Highlighting Files for the Book

  1. Enter the Library.
  2. Click on Help
  3. Click on About
  4. In the About window, click on the "Support Info" link at the bottom. (This will open a new window called Support Information.)
  5. In the Support Information window, look along the left-hand side for "User Data" and click on the link to the right of it. (This will open a new window displaying various files and folders.)
  6. Open the folder called Desktops
  7. Look for the folder My Desktop, or, the folder for the Desktop that you using when you get the error
  8. Double Click on the desktop folder to open it
  9. Look for any files that begin with your "Book ID number” that you collected in Step 1.
  10. Look for any files with that book ID number that end in HLT, HLTX or HLTX.Del and delete them. (Example: 0-1.hltx is the highlighting file for the KJV Bible.)
  11. Close this window
  12. Close the Support Information Window
  13. Close the About window
  14. Restart the program
  15. Test for the problem

"Please enter a valid scripture filter" using the Search feature

This error occurs because your scripture filter field is blank.

At the bottom of the WORDsearch 11 Search window is a section called the "Bible Search Options" section. It contains a "Scripture filter" field. That "Scripture filter" field needs to be filled in.

Type in a Bible book name, or, enter a range of Bible book names, or, click on the down arrow to the right of the "Scripture filter" field, and select a Scripture filter from the drop down list.

"Every time I hover my mouse pointer over a Bible reference in a commentary, or other book, the program locks up and freezes. I cannot use it. I have to shut it down."

This problem is known to be caused when you have set your Default Bible to "The Biographical Bible", or, if your Default Bible is set to "Last Used Translation."

We recommend that you select a different Default Bible.

To change your Default Bible, follow these steps:

  1. Locate the "Bible" icon, on the main toolbar, the toolbar with all the big icons, at the top of the program window. (The Bible icon is just to the right of the "Back" and "Forward" arrows.)
  2. Click on the little, black "down" arrow at the lower right side of the Bible icon. (This will produce a "drop down" menu showing you all your Bible translations.)
  3. In the "drop down" menu, click on any Bible translation, except "The Biographical Bible", then see if the program still locks up when you hover your mouse over a Bible reference.

If you have set your Default Bible to a Bible other than "The Biographical Bible", or, to something other than "Last Used Translation", and the program still locks up and freezes, the Default Bible you selected may be bad. click on this link, Problems with Our Books , and look for the instructions "How to Locate a Book, Delete a Book, and Re Install It."

"List Index Out of Bounds" using Zipscript

This error can be resolved by deleting the main Zipscript file, then, re installing the WORDsearch program. To delete the Zipscript program, follow the steps below:

How to Delete Zipscript

Step 1: Exit Zipscript (make sure it is not running)

  1. Locate the Zipscript icon in the system tray (bottom right corner of computer screen)
  2. Right click on the Zipscript icon in the system tray
  3. Left Exit

Step 2: Delete the main Zipscript file

How to locate the Main Zipscript file

  1. Start the WORDsearch 11 program
  2. Click on Help
  3. Click on About
  4. In the About window, click on the "Support Info" link at the bottom. (This will open a new window called Support Information.)
  5. In the Support Information window, look along the left-hand side for "ProgramFiles" and click on the link to the right of it. (This will open a new window displaying the main files that make up the WORDsearch program, including the main Zipscript file.)
  6. Look for the file Zipscript, then, delete it

To re install the WORDsearch program, contact our Sales and Customer Service Department for a new "download link" at 1-800-888-9898 or you can email them at wordsearchsales@lifeway.com .

"TOWP 149 ..." Error Using Zipscrtipt - the yellow Z

You are clicking on the old Zipscript icon. That yellow "Z" is from WORDsearch version 5. Zipscript 5 is not compatible with your version of Windows and that is why the error occurs.

When you install WORDsearch 11, you get a new version of Zipscript and a new Zipscript icon. It is now a blue ball with a white Z on it.

The new Zipscript icon is a blue ball with a white Z on it. This version of Zipscript is the one that is compatible with your version of Windows.

Look for the blue ball with a white Z on it and click on it.

Zipscript is Not seeing my Bibles!

If you are using Zipscript and trying to select one of your Bible translations in the Zipscript program, and there are no Bibles to choose from, i.e. Zipscript is not seeing any of your Bibles, configure Zipscript to NOT start automatically when you start your computer and instead, start Zipscript manually after you computer has already started.

How To Stop Zipscript from Starting When You Start Your Computer:

  1. Look for the Zipscript icon in the system tray - the lower right hand corner of your computer screen next to the time. (The Zipscript icon is a white Z on a blue circle.)
  2. Right click on the Zipscript icon and select "Options." This should make the "Options" window appear.
  3. At the top of the "Options" window, click on the "General Tab" then uncheck the box "Load Zipscript at startup."
  4. Restart your computer

If you cannot see the Zipscript icon in the system tray - the lower right hand corner of your computer screen next to the time - go into the Microsoft Configuration utility and turn off Zipscript there.

How To Start the Microsoft Configuration Utility program and Turn Off Zipscript:

Steps for Windows 7 and Vista

  1. Click on the Windows Start button
  2. Click on Run
  3. When the Run box appears, type in the command " MSCONFIG " without the quotes
  4. Click OK. (This will produce the Windows System Configuration Utility Window.)
  5. Click on the Startup tab
  6. Uncheck all instances of Zipscript
  7. Click on Apply
  8. Click on Close
  9. Restart your computer

Steps for Windows 8, Windows 8.1

  1. Click on the Windows Start button
  2. At the Windows Start screen, type in the command " MSCONFIG " without the quotes
  3. In the list of search results, click on System Configuration Desktop app
  4. Click on the Startup tab
  5. Uncheck all instances of Zipscript
  6. Click on Apply
  7. Click on Close
  8. Restart your computer

Steps for Windows 10

  1. Click on the Windows Start button
  2. In the Windows search box, type in the command " MSCONFIG " without the quotes
  3. In the Best Match list, click on System Configuration Desktop app
  4. Click on "Open Task Manager"
  5. Click on the Startup tab
  6. Look for Zipscript, then, click on it
  7. Click on the "Disable" button in the bottom right corner

"An instance of Zipscript is already running"

The Zipscript icon is NOT appearing in the system tray (bottom left corner of screen next to the time)

If you are looking in the system tray, in the bottom left corner of screen next to the time, and you are not seeing the Zipscript icon, and, if trying to start Zipscript produces the error "An instance of Zipscript is already running" then, you are experiencing a Windows bug that hides commonly used icons.

To address this problem, configure Zipscript to NOT automatically start when you start your computer, and instead, start Zipscript manually after you computer has already started.

To configure Zipscript to NOT automatically start when you start your computer, start the Microsoft Configuration Utility program and turn off Zipscript there.

How To Start the Microsoft Configuration Utility program and Turn Off Zipscript:

Steps for Windows 7 and Vista

  1. Click on the Windows Start button
  2. Click on Run
  3. When the Run box appears, type in the command " MSCONFIG " without the quotes
  4. Click OK. (This will produce the Windows System Configuration Utility Window.)
  5. Click on the Startup tab
  6. Uncheck all instances of Zipscript
  7. Click on Apply
  8. Click on Close
  9. Restart your computer

Steps for Windows 8, Windows 8.1

  1. Click on the Windows Start button
  2. At the Windows Start screen, type in the command " MSCONFIG " without the quotes
  3. In the list of search results, click on System Configuration Desktop app
  4. Click on the Startup tab
  5. Uncheck all instances of Zipscript
  6. Click on Apply
  7. Click on Close
  8. Restart your computer

Steps for Windows 10

  1. Click on the Windows Start button
  2. In the Windows search box, type in the command " MSCONFIG " without the quotes
  3. In the Best Match list, click on System Configuration Desktop app
  4. Click on "Open Task Manager"
  5. Click on the Startup tab
  6. Look for Zipscript, then, click on it
  7. Click on the "Disable" button in the bottom right corner

How to Start the Zipscript Program Manually

  1. Make sure you have Exited the Zipscript program
  2. Click on the Windows Start button
  3. Click on All Programs or All apps
  4. Look for then click on the WORDsearch 11 folder
  5. Look for then click on the Zipscript icon. (This will place the Zipscript icon in the system tray - bottom right corner of your computer screen)

"Error Opening Book File. There was a problem opening the book entitled .... The error message was File access denied. Some errors can be corrected by refreshing the Library."

Try deleting the book and re downloading it according to the steps below.

How to Locate a Book, Delete a Book, and Re Install It

*** NOTE: You cannot delete a book if it is open. Make sure the book you want to delete is NOT open before you try to delete it.

  1. Start the WORDsearch 11 program
  2. Click on Help
  3. Click on About
  4. In the About window, click on the "Support Info" link at the bottom. (This will open a new window called Support Information.)
  5. In the Support Information window, look along the left-hand side for "Library" and click on the link to the right of it. (This will open a new window displaying your library books. Each book will be displayed as a yellow folder.)
  6. Look for the folder that represents your book. Call us if you cannot.
  7. When you find the folder that represents your book, Delete It
  8. After deleting the book folder, close this window
  9. Close the Support Information window
  10. Close the About window
  11. Restart your WORDsearch 11
  12. Click on the Library tab and look for the book you deleted. It or They will be easily visible because it will appear with a cloud and "download arrow.”
  13. Click on the book and that will start the Book Installer program
  14. Follow the steps to download the book from the internet

"I keep getting a prompt to update the same book all the time, … and I already updated it yesterday and the day before!”

Try deleting the book and re downloading it according to the steps below.

How to Locate a Book, Delete a Book, and Re Install It

*** NOTE: You cannot delete a book if it is open. Make sure the book you want to delete is NOT open before you try to delete it.

  1. Start the WORDsearch 11 program
  2. Click on Help
  3. Click on About
  4. In the About window, click on the "Support Info" link at the bottom. (This will open a new window called Support Information.)
  5. In the Support Information window, look along the left-hand side for "Library" and click on the link to the right of it. (This will open a new window displaying your library books. Each book will be displayed as a yellow folder.)
  6. Look for the folder that represents your book. Call us if you cannot.
  7. When you find the folder that represents your book, Delete It
  8. After deleting the book folder, close this window
  9. Close the Support Information window
  10. Close the About window
  11. Restart your WORDsearch 11
  12. Click on the Library tab and look for the book you deleted. It or They will be easily visible because it will appear with a cloud and "download arrow.”
  13. Click on the book and that will start the Book Installer program
  14. Follow the steps to download the book from the internet

"Is there a way to update all my books at once instead of one book at a time?"

Yes. If you follow the steps below, you can make WORDsearch 11 scan your entire Library for books that need to be updated, then, download all those books for you, all in one process.

  1. Start the WORDsearch 11 program
  2. Enter the WORDsearch 11 Library
  3. Click on "Help"
  4. Click on "Check for Book Updates"

"Every time I hover my mouse pointer over a Bible reference in a commentary, or other book, the program locks up and freezes. I cannot use it. I have to shut it down."

This problem is known to be caused when you have set your Default Bible to "The Biographical Bible", or, if your Default Bible is set to "Last Used Translation."

We recommend that you select a different Default Bible.

To change your Default Bible, follow these steps:

  1. Locate the "Bible" icon, on the main toolbar, the toolbar with all the big icons, at the top of the program window. (The Bible icon is just to the right of the "Back" and "Forward" arrows.)
  2. Click on the little, black "down" arrow at the lower right side of the Bible icon. (This will produce a "drop down" menu showing you all your Bible translations.)
  3. In the "drop down" menu, click on any Bible translation, except "The Biographical Bible", then see if the program still locks up when you hover your mouse over a Bible reference.

If you have set your Default Bible to a Bible other than "The Biographical Bible", or, to something other than "Last Used Translation", and the program still locks up and freezes, the Default Bible you selected may be bad. click on this link, Problems with Our Books , and look for the instructions "How to Locate a Book, Delete a Book, and Re Install It."

"When I hover my mouse over a Strong's number, the pop up window is blank."

"When I click on a Strong's number, the Strong's book opens but its pages are blank."

"I also noticed that pages in the Old Testament side of my Adam Clark commentary are blank."

You need to run our font installer.

Click on the link below, then click on Run our WORDsearch Font Utility program:

"WORDsearch Font Utility Program"

Be sure to follow these 3 steps when you run it:

  1. Remove the fonts
  2. Re install the fonts
  3. Restart your computer.

"404 Not Found" error when clicking to download our font installer to address our "Missing Fonts" message.

"Some of my books that contain Greek or Hebrew words have blank sections or blank pages. Examples: "Strong's Talking Greek and Hebrew Dictionary," "Adam Clark's Commentary," "Vine's Expository Dictionary"..."

Click on the link below, then click on Run our WORDsearch Font Utility program:

"WORDsearch Font Utility Program"

Be sure to follow these 3 steps when you run it:

  1. Remove the fonts
  2. Re install the fonts
  3. Restart your computer.

"What is this Topical Indexing message I keep seeing?"

"At the bottom of my screen I see something that says scanning book 9 of 36 and it just hangs there. What is it doing? Can I still use the program or do I have to wait for it to finish?"

This indexing is normal. WORDsearch 11 is scanning your Topical books to help the Topical Search feature do its job and run faster. The more Topical books you have, the longer the indexing takes.

You can safely use all of the WORDsearch 11 features while the Indexing process is running.

If the indexing looks like it is "hung up” or frozen on a book, that could be normal because some books are bigger than others and may take longer to index.

If you have left WORDsearch 11 up and running all day, and the indexing message is still present, call us at 1-888-854-8400.

If the indexing starts every time you start WORDsearch 11, and you have allowed WORDsearch 11 to run all day, you may have a problem that is easy to fix. Call us at 1-888-854-8400.

"Is WORDsearch 11 STEP compatible?"

No, WORDsearch 11 will not read STEP books. WORDsearch 11 uses the CROSS book format. This is a new technology based on XML and other more advanced programming standards.

STEP was based on an old technology called rich text format (RTF). The benefits of CROSS include improved presentation, faster feature performance, and more accurate searching of Greek and Hebrew and other languages.

"What about all those old STEP books I had in my old QuickVerse program?"

"How do I import my old books into my WORDsearch 11 Library?"

"How does the import of STEP books from WORDsearch 5 or QuickVerse 2009, 2010, 2011 work?"

"What if I had WORDsearch 5 or QuickVerse 2009 Platinum or QuickVerse 8 but it is no longer on my computer?"

WORDsearch 11 has a STEP Book Importer program that can help you import almost all of your old STEP books into your WORDsearch 11 Library. This program can search your computer's hard disk, and even your old QuickVerse CDs for STEP books. It takes you through a series of steps that lets you re purchase your old books, for free! That's how you get them into the WORDsearch 11 Library.

How to Import Your STEP books into the WORDsearch 11 Library?

Steps for Windows 7 and Windows Vista

  1. Close WORDsearch 11 and all other programs.
  2. Click on the Windows Start button
  3. Click on All Programs
  4. Click on the WORDsearch 11 folder
  5. Click on "Search for STEP Books" ...(This will start the WORDsearch STEP Book Importer program.)
  6. Read the first screen, the Introduction screen, then click on the "Next" button
  7. At the second screen, the Search Options screen, select the option to either search your hard disk, a single folder, or, click on the drop down arrow to search your old CDROM in your CD/DVD drive, then click on the "Next" button...(The STEP Book Importer will scan the location your specified for STEP books then display a list of the STEP books found.)
  8. Follow the steps on the screens that come up to visit our web site and purchase the available books for free!
  9. Once the books have been repurchased for free, go through the unlock steps to download them in the WORDsearch 11 program.

Steps for Windows 8, Windows 8.1 and Windows 10

  1. Close WORDsearch 11 and all other programs.
  2. Click on the Windows Start button
  3. Type the following phrase with out the quotes: "Search for STEP Books" This will reveal the STEP Book Importer icon. When you see it, click on it.
  4. Read the first screen, the Introduction screen, then click on the "Next" button
  5. At the second screen, the Search Options screen, select the option to either search your hard disk, a single folder, or, click on the drop down arrow to search your old CDROM in your CD/DVD drive, then click on the "Next" button. The STEP Book Importer will scan the location you specified for your STEP books, then, display a list of the STEP books found
  6. Follow the steps on the screens that come up to visit our web site and purchase the available books for free!
  7. Once the books have been repurchased for free, go through the unlock steps to download them in the WORDsearch 11 program.

"Will WORDsearch 11 import STEP books from Ages, Zondervan, or Loizeaux?"

Follow the steps in the question above about importing STEP books. If we sell the STEP book titles that are detected during the STEP Book Importing process, then they can be imported. If we do not sell those titles, then the books cannot be imported.

"Does WORDsearch plan to add a STEP reader to WORDsearch 11?"

No, we do not plan to add a STEP reader to WORDsearch 11.

"Can I import my WORDsearch 5 desktops, personal commentary and personal topics in WORDsearch 11?"

Yes, but you need to have the WORDsearch 5 program already installed on the same computer when you install the WORDsearch 11 program. There is no other way to get this personal data from WORDsearch 5 onto WORDsearch 11.

The personal topics will show up in the WORDsearch 11 "Documents" section, in the Library tab.

Your Personal Commentaries, Ref lists and Desktop Notes will show up in the WORDsearch 11 "My Verse Lists" section, in the Library tab.