Frequently Asked Questions

Installation

Installation Requirements for PC and Mac

Installation Requirements for Wordsearch 11 for PC

  1. Windows 10, Windows 8.1, Windows 8, Windows 7 and Windows Vista
  2. At least 2 GBs of RAM
  3. At least 200 MBs of free space just for the WS 11 program
  4. Anywhere from 1 - 35 GBs of free space for your books. (This amount depends on how many books you have.)
  5. A fast and reliable internet connection

NOTE: If your computer has slow internet, or, it is not connected to the internet, we can place all the files you need to install Wordsearch 11, and all your books, on a USB flash drive and mail it to you for a small fee.

To order our USB flash drive, call 1-800-888-9898 or email us at wordsearchsales@lifeway.com

NEW! You can now chat with a live Sales/Customer Service representative on line. Go to www.WordsearchBible.com and look for the chat box in the lower right corner.

Installation Requirements for Wordsearch 11 for Mac

  1. An Intel processor
  2. At least 2 GBs of RAM
  3. At least 200 MBs of free space just for the Wordsearch 11 Mac program
  4. Anywhere from 1 - 35 GBs of free space for your books. (This amount depends on how many books you have.)
  5. High Sierra (12.13.x), Sierra (10.12.x), El Capitan (10.11.x), Yosemite (10.10.x), or Mavericks (10.9.x)
  6. A fast and reliable internet connection

NOTE: If your computer has slow internet, or, it is not connected to the internet, we can place all the files you need to install Wordsearch 11, and all your books, on a USB flash drive and mail it to you for a small fee.

To order our USB flash drive, call 1-800-888-9898 or email us at wordsearchsales@lifeway.com

NEW! You can now chat with a live Sales/Customer Service representative on line. Go to www.WordsearchBible.com and look for the chat box in the lower right corner.

Do I need to have my older Wordsearch program installed before I install Wordsearch 11?
“What if I cannot find my old CDs?”

You do not need your old versions of Wordsearch or QuickVerse on your computer before you install Wordsearch 11. You do not need your old CDs.

You can install Wordsearch 11 all by itself from scratch, and still get your books into the Wordsearch 11 library.

Is Wordsearch 11 compatible with Windows XP?

Not Really. In fact, Some features in Wordsearch 11 do not even work in Windows XP! We do not recommend doing this.

NOTE: We highly discourage installing Wordsearch 11 on Windows XP. Wordsearch 11 is just barley compatible with Windows XP.

Also, the Windows XP operating system isn’t even supported by the Microsoft Corporation so this "opens the door" for potential problems and unfixable errors, within the Wordsearch 11 program.

If you absolutely have to install Wordsearch 11 on Windows XP, please note that your computer will need Service Pack 3 and Internet Explorer 8. Visit the following web sites to get Service Pack 3 and Internet Explorer 8.

http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3

http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8

Wordsearch 11 Installation Steps

How do I install WS11 on a PC?

Step 1: Get a Download Link.
You can get a Download Link by calling or emailing our Customer Service Department at 1-800-888-9898 or Wordsearchsales@lifeway.com
You can also send them a chat request. Just go to our web site at www.WordsearchBible.com. The chat box is in the lower right corner.

Step 2: Click on your Download Link.
Clicking on the Download Link will start the download of the file "WS11Setup.exe" and may also produce a prompt to "Run" or "Save" the file "WS11Setup.exe".

  1. If you choose "Run", the Wordsearch 11 program will automatically start when the file "WS11Setup.exe" has completely downloaded.
  2. If you choose "Save", the file "WS11Setup.exe" will download into your "Downloads" folder and you will have to go to your Downloads folder and double click on the file"WS11Setup.exe" to start the installation process. Click here to watch our video "How to Find Your 'Downloads' Folder"
  3. If you click on the download link but do not get the option to Run or Save, wait a few minutes to allow the setup file to download, then, go to your "Downloads” folder and look for the file "WS11Setup.exe" . When you see it, double click on it to install Wordsearch 11.

NOTE: After you have installed Wordsearch 11, it will not contain any books!For instruction to get your books, click here:

To watch a video that explains how to install Wordsearch 11 on a PC, click on this link: "How to Download and Install Wordsearch 11 for PC"

If you have problems downloading or finding the file "WS11Setup.exe", click on this link: Problems / Errors Downloading Wordsearch 11

If you have a problem during the installation of Wordsearch 11, click on this link: "Problems / Errors Installing Wordsearch 11."

NOTE: At present, you can only download Wordsearch 11. We no longer make CDs or DVDs to help you install it.

We do have a USB flash drive that contains all the files you need to install the Wordsearch 11 program and your books. To order it, call 1-800-888-9898 or email us at wordsearchsales@lifeway.com

NEW: You can now chat with a live Sales/Customer Service representative on line. Go to www.WordsearchBible.com and look for the chat box in the lower right corner.

How do I install Wordsearch 11 on a MAC?

Step 1: Get a download link.
You can get a Download Link by calling or emailing our Customer Service Department at 1-800-888-9898 or WordsearchSales@LifeWay.com.
You can also send them a chat request. Just go to our web site at www.WordsearchBible.com. The chat box is in the lower right corner.

Step 2: Clicking on the Download Link will download the file "Setup.WS11Mac.Zip". (You will NOT be asked if you want to "Run” it or "Save” it.)

Step 3: Go to the "Downloads” folder on your MAC
Click to watch video "How to Find Your 'Downloads' Folder on a Mac"

Step 4: Look for the folder called "Setup" and open it

Step 5: "Right Click" on the file "setup.mpkg"
(This will launch the Wordsearch 11 installation program.)

How to Right Click on a Mac

Here are 3 different ways to Right Click on a Mac

  1. Hold down the "Control" key, then Click on your mouse or Tap your mouse pad or trackpad
  2. You can also do a 2 finger tap on your trackpad https://support.apple.com/en-us/HT207700
  3. If you have a Magic Mouse or a Mighty Mouse, press the upper right side of the mouse https://support.apple.com/en-us/HT207700

Step 6: Click on "Open with" in the "Right Click" menu that appears

Step 7: Click on "Installer (default)".

Step 8: Follow the instructions in the Wordsearch 11 for Mac install program

NOTE: After you have installed Wordsearch 11, it will not contain any books!For instruction to get your books, click here:

NOTE: If you get the following error when installing Wordsearch 11 for Mac, "Setup.MPKG can't be opened because it is from an unidentified developer.” follow the steps below:

  1. Hold down the "control" button
  2. Click on the file "setup.mpkg"
  3. Click on "open with" then click on "Installer (default)"

You can also get help with other problems or errors installing Wordsearch 11 by clicking on this link: "Problems Installing Wordsearch 11."

Starting Wordsearch 11 - What to Expect

After you install Wordsearch 11, you get a new program and the new icon below.Thews11iconExample of the Wordsearch 11 program icon

If your computer is a PC, look for the Wordsearch 11 icon on your Windows Desktop or the Windows task bar or in your list of All Programs.Windows7desktopExample of the Wordsearch 11 icon on the Windows Desktop and taskbar

If your computer is a Mac, you will find the Wordsearch 11 icon at the bottom of the "Applications folder" in your Finder window.Ws11macwindowExample of the Applications folder in a Finder window

You will also find the Wordsearch 11 icon in the Launch Pad window. Click on the Launch pad icon, on your Dock, and the Wordsearch 11 icon will be there.Ws11maclaunchpadThis screen shot points out the Launch Pad icon on the Dock and the Wordsearch 11 program icon in an open Launch Pad window.

"Where are my books?"
"How do I open my books?"

NOTE: When you install Wordsearch 11, it does not come with any books! If your books are not already on your computer, you will have to unlock, download and install them.

For the instructions to get your books, click here: "How do I get my books?"

When you install your books in Wordsearch 11, they will appear in the "Library tab". (See image below.)

To see your books, just click on the "Library" tab.

If you do not see your books in the Library tab, click on this link to go to our web page titled "How do I get my books?"

Ws11librarytabExample of the Wordsearch 11 "Library" tab

  • To display all your books in alphabetical order, Click on "All Categories" in the left hand pane
  • To display your books by category, click on a category in the left hand pane.
  • To open a book, click on it, and it will open in the "Study tab"
  • To read the book, go to the "Study tab"

Ws11studytabExample of the "Study tab" in Wordsearch 11

To view our training videos about how to use Wordsearch 11, or, to sign up for a free training class, click on the links below:
How to Use Wordsearch 11
Free Wordsearch 11 Training Classes

"Why do my book covers have a cloud and "down arrow"?"

The cloud and "down arrow" mean you have not yet downloaded that book.

To download that book, and all your other books, click on any book with the cloud and "down arrow". That will start the process to download your books.

If you have problems downloading your books from the Internet, click on this link for assistance:

"Problems / Errors Getting Books "

Will Wordsearch 11 replace my old Wordsearch program?

No, Wordsearch 11 will not replace your old program. Your old program and all its books will still be there and it will still work.

Installing Wordsearch 11 will, however, use the same books in your old program on your computer. So, do not uninstall your old program.

Wordsearch 11 will also import any documents, notes and personal data from your older Wordsearch program. So, do not uninstall your old program.

"Can I remove my old program after I install Wordsearch 11?"

You can, however, we recommend that you leave your old program on your computer. Wordsearch 11 will be using the books and personal data in your old program, so, you better not uninstall your old program.

We also recommend that you keep your old program as a backup, incase Wordsearch 11 breaks down and you cannot reach us for assistance.

If you are concerned that your old version of Wordsearch will take up twice as much space on your computer, it will not. Our programs share files. They share the same book files and other program files.

If you still want to uninstall your old version of Wordsearch, be sure to tell the Windows Uninstall program that you want to keep the unlock files and keep the books, otherwise, you will not be able to start Wordsearch 11 and you will lose all your books.

"Can I still use my old program after I install Wordsearch 11?"

Yes. Nothing happens to your older version of Wordsearch when you install Wordsearch 11. It will still work. It will still have access to your books.

Problems / Errors Installing Wordsearch 11

"When I install Wordsearch 11 for Mac, I get the following error: "Setup.MPKG can't be opened because it is from an unidentified developer.""

Right Clicking on the file "setup.mpkg" will resolve this error and allow you to install Wordsearch 11 for Mac.

Below are 3 different ways to Right Click on a Mac as well as the rest of the steps to install Wordsearch 11 for Mac

Here are 3 different ways to Right Click on a Mac

  1. Hold down the Control key on the keyboard and mouse click or tap on your Magic Trackpad or build in Touchpad
  2. You can also tap with two fingers on your Magic Trackpad or build in Touchpad
  3. Finally, if you use a Magic Mouse or Mighty Mouse, click the right side of the mouse.

Click here to visit the Apple Support web page that explains all this: https://support.apple.com/en-us/HT207700

After you Right Click on the file "setup.mpkg", Left Click on "Open With"

After you Left Click on "Open With", Left Click on "Installer (default)"

You should now be installing Wordsearch 11 for Mac

"There was a problem with this Windows Installer package. A DLL required for this install to complete could not be run."

Missingdll

Recommendation: Our recommendation is to take your computer to a shop that employs certified Windows professionals and have your computer inspected for the cause of this error.

Our research at the Microsoft Support Technical Database web site has revealed that this error can caused by several different problems:

  • Not downloading all the current Windows Updates
  • You have an out-of-date Windows installer package
  • You have a bad Windows Installer package
  • The computer does not recognize you as an Administrator
  • You do not have administrative rights for the "Temp" directory at C:\Users\"username"\AppData\Local
  • A security program on your computer is blocking a required DLL from being run

"Error writing file C:\Program Files (x86)\WORDsearch 10\WORDsearch.exe. Verify that you have access to that directory."

This is often caused by security program such as McAfee, WebRoot, Kaspersky, Norton and many others.

Recommendation:

  1. Reboot PC
  2. Disable all the features in your security programs such as "Real-time Scanning", "Auto-scan", "Auto-protect". For assistance doing this, please contact the manufacture of your security program.
  3. Uninstall Wordsearch 11 using the Windows Uninstaller program (Click here for your uninstall instructions)
  4. Re install the Wordsearch 11 program

NOTE: If your computer has the McAfee security program, you can Turn Off "Real-time Scanning" by following the steps below:

  1. Locate the McAfee icon in the system tray - in the lower right corner of your computer screen where the time and date are.
  2. Right Click on the McAfee icon in the system tray - This will display the McAfee "Right Click" menu
  3. Left Click on "Change Settings" in the Right Click menu
  4. Left Click on "Real-time Scanning" - This will open the McAfee security program to the page that allows you to "Turn Off" Real-time Scanning.
  5. Left Click on the "Turn Off" button - This will display another screen with the option to choose how long you want to "Turn Off" Real-Time Scanning.
  6. Click on the "Turn Off" button. Do not select a time limit. (If you see a "Done" button click on that.)
  7. Close the McAfee window

You can now Uninstall Wordsearch 11 then re-install Wordsearch 11.

"I cannot find the Wordsearch 11 File to install it."
"I just downloaded Wordsearch 11 but now, I cannot find it."
"When I click on my download link in the email, it says the link has expired"

Try searching your computer. The file you need to look for is "ws11setup.exe"

How to Search for a File on a Windows Computer

Step 1: Press the Windows logo key:Windowslogo

Step 2: Type ws11setup.exe

Your computer will immediately begin searching your computer for the file ws11setup.exe and display a menu with the results of its search.

If your computer finds the file ws11setup.exe, click on it, in the menu, and that will start the installation of Wordsearch 11 for PC.

How to Search for a File on a Mac Computer

  1. Press Command-Space to open the Spotlight feature
  2. Enter the file name setup.mpkg

The results will appear in a list belowWs11macspotlightExample of the Spotlight feature searching for the app iTunes

"The installer could not install the software because there was no software found to install."

If you get this error when installing from a DVD, then the DVD is missing files.

Recommendation: Contact the Wordsearch Sales / Customer Service Department and have them do the following:

  1. Register the DVD into your account
  2. Get a download link and the instructions to download and install the Wordsearch 11 program
  3. Unlock your books

For the instructions to unlock your books, click here: How do I get my books?

You can reach our Customer Service Department can be reached by dialing 1-800-888-9898.Their email address is wordsearchsales@lifeway.com.

NEW! You can now chat with a live Sales/Customer Service representative on line. Go to www.WordsearchBible.com and look for the chat box in the lower right corner.

Problems / Errors Starting Wordsearch 11

"A connection to the server could not be established."
"You must be connected to the internet”

These errors are known to be caused by the following:

  1. No internet connection
  2. Slow internet download speed
  3. Internet security programs

Recommendation 1: Make sure you are connected to the internet

Recommendation 2: Check your internet download speed. Make sure you have a good download speed of 3Mbps or more.

You can check your internet download speed at http://www.SpeedTest.Net. When you get there, click on the "Begin Test" button, or, the "Go" button.

If you need to improve your internet connection, try the following:

  1. If you are using WiFi, move your computer closer to your router
  2. Connect your computer to the internet using an Ethernet cable
  3. Contact your internet service provider to improve your speed

Recommendation 3: Open your security program and change the following:

  1. Turn off the Firewall
  2. Turn off any active or real time scanning features
  3. Allow Wordsearch 11 full inbound/outbound access to the internet
  4. Exclude Wordsearch 11 from being scanned by your security program
  5. Add Wordsearch 11 to your security program's "Trusted List", "Excluded", list, or, "Exceptions" list
  6. Temporarily uninstall your security program, then reboot your computer

For help following any these recommendations, please contact the technical support department for your security program, or, contact your IT department.

"When Wordsearch 11 gets to the Desktop, it's all locked up."
"It gets to the Desktop and opens some of my books, but I cannot click on anything or move anything. It's like it's frozen!"
"Soon after getting to the Desktop, It says "Not responding.""

Recommendation: Delete the files "Windowstate.ini" and "Mainform.ini."

How to Locate Windowstate.ini and Mainform.ini in Windows 10

  1. Click on the Windows icon in lower left cornerWindows10icon
  2. Scroll down your list of apps in the Start menu until you reach the "Wordsearch 11" folder
  3. Open the "Wordsearch 11" folder and look for "Shortcut to Personal Data Files"
  4. Click on "Shortcut to Personal Data Files" (This will open a "File Explorer" window.)
  5. Open the "Desktops" folder in the File Explorer window
  6. Open the folder of the Desktop that is locking up when you start Wordsearch 11
  7. Delete the files Windowstate.ini and Mainform.ini

You may now start the Wordsearch 11 program

How to Locate Windowstate.ini and "Mainform.ini" in Windows 7 / Vista

  1. Click on the Windows Start button
  2. Click on "All Applications"
  3. Scroll down to the Wordsearch 11 folder
  4. Open the Wordsearch 11 folder
  5. Look for the icon "Shortcut to Personal Data Files"
  6. Click on the "Shortcut to Personal Data Files" icon. (This will open a Windows Explorer window.)
  7. Open the folder called "Desktops"
  8. Open the folder for the Desktop that is locking up when you start Wordsearch 11
  9. Open the Desktops folder
  10. Open the My Desktops folder, or, the Desktop folder that is locking up when you start the Wordsearch 11 program
  11. Look for the file Mainform.INI, then, Delete it

You may now start the Wordsearch 11 program.

How to Locate Windowstate.ini and Mainform.ini on a MAC

  1. Restart your Mac and Do Not Start the Wordsearch 11 program
  2. Open a Finder Window
  3. Click on Go in the Apple bar at top
  4. Click on Computer
  5. Click on Macintosh HD icon
  6. Open the Home icon
  7. Open the WORDsearchUserData folder
  8. Open the "Desktops” folder
  9. Open the folder of the Desktop that is locking up on you when opening the Wordsearch 11 for Mac program
  10. Look for the files Windowstate.ini and "Mainform" then delete them, or, drag them to the trash can

You may now start Wordsearch 11 for Mac

How to Locate Windowstate.ini and Mainform.ini in Windows 8/8.1

  1. Go to the Start screen
  2. Type in the word "Run" then press the Enter key
  3. Copy then paste the following into the run box:
    C:\Users\%username%\AppData\Local\WORDsearch 11\Desktops\
  4. Press the Enter key on your keyboard. (This will open an Explorer window displaying your Desktop folders.)
  5. Open the Desktops folder for the Desktop that is locking up when you start Wordsearch 11
  6. Look for the files Windowstate.ini and Mainform.INI, then, Delete them

You may now start the Wordsearch 11 program

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

This error is typically caused by a security program on your computer such as McAfee, Kaspersky Internet Security, WebRoot, ...

Recommendation:

  1. Reboot PC
  2. Disable all the features in your security programs such as "Real-time Scanning", "Auto-scan", "Auto-protect". For assistance doing this, please contact the manufacture of your security program.
  3. Uninstall Wordsearch 11 using the Windows Uninstaller program (Click here for your uninstall instructions)
  4. Re install the Wordsearch 11 program

NOTE: If your computer has the McAfee security program, you can Turn Off "Real-time Scanning" by following the steps below:

  1. Locate the McAfee icon in the system tray - in the lower right corner of your computer screen where the time and date are.
  2. Right Click on the McAfee icon in the system tray - This will display the McAfee "Right Click" menu
  3. Left Click on "Change Settings" in the Right Click menu
  4. Left Click on "Real-time Scanning" - This will open the McAfee security program to the page that allows you to "Turn Off" Real-time Scanning.
  5. Left Click on the "Turn Off" button - This will display another screen with the option to choose how long you want to "Turn Off" Real-Time Scanning.
  6. Click on the "Turn Off" button. Do not select a time limit. (If you see a "Done" button click on that.)
  7. Close the McAfee window

You can now Uninstall Wordsearch 11 then re-install Wordsearch 11.

If you have the WebRoot security program, try turning it off. Turn off all of its security features then re install Wordsearch 11.

If you have the Kaspersky Internet Security program, try adding Wordsearch 11 to its "Trusted Applications Group." Contact their technical support department and ask them for help to move Wordsearch 11 to the Trusted Applications Group. The Kaspersky technical support department can be reached by dialing 1-866-525-9094.

"The item "WORDsearch.exe" that this shortcut refers to has been changed or moved."

Recommendation:

  1. Reboot PC
  2. Disable all the features in your security programs such as "Real-time Scanning", "Auto-scan", "Auto-protect". For assistance doing this, please contact the manufacture of your security program.
  3. Uninstall Wordsearch 11 using the Windows Uninstaller program (Click here for your uninstall instructions)
  4. Re install the Wordsearch 11 program

NOTE: If your computer has the McAfee security program, you can Turn Off "Real-time Scanning" by following the steps below:

How to Turn Off "Real-time Scanning" in McAfee Program

  1. Locate the McAfee icon in the system tray - in the lower right corner of your computer screen where the time and date are.
  2. Right Click on the McAfee icon in the system tray - This will display the McAfee "Right Click" menu
  3. Left Click on "Change Settings" in the Right Click menu
  4. Left Click on "Real-time Scanning" - This will open the McAfee security program to the page that allows you to "Turn Off" Real-time Scanning.
  5. Left Click on the "Turn Off" button - This will display another screen with the option to choose how long you want to "Turn Off" Real-Time Scanning.
  6. Click on the "Turn Off" button. Do not select a time limit. (If you see a "Done" button click on that.)
  7. Close the McAfee window
  8. You can now Uninstall Wordsearch 11 then re-install Wordsearch 11

If you have the Kaspersky Internet Security program, try adding Wordsearch 11 to its "Trusted Applications Group." Contact their technical support department and ask them for help to move Wordsearch 11 to the Trusted Applications Group. The Kaspersky technical support department can be reached by dialing 1-866-525-9094.

For all other security programs, contact their manufacturer for assistance to modify it, or, to turn it off.

"The Booklist File is missing"

To fix this error / problem, just reinstall Wordsearch 11.

If you need a new download link to re download and re install Wordsearch 11, contact our Sales/Customer Service Department at 1-800-888-9898 You can also email them at wordsearchsales@lifeway.com.

NEW! You can now chat with a live Sales/Customer Service representative on line. Go to www.WordsearchBible.com and look for the chat box in the lower right corner.

P.S. If your Library is missing books after installing Wordsearch 11, click on this link:"How do I get my books?"

"Duplicate Book"

To address the duplicate book error messages, try the following:

  1. Examine the error message
  2. Write down the book that is mentioned in the error message
  3. Delete that book from your hard drive
  4. Reinstall that book

How to find a book on your hard drive

  1. Enter the Wordsearch 11 library
  2. Make sure the book that appears in the error message(s) is not open
  3. Click on Help
  4. Click on About
  5. Click on the Support Info link at the bottom of the About window (This will open a new window called Support Information.)
  6. In the Support Information window, look along the left hand side for "Library" then click on the link to the right of it (This will open a window revealing folders. The files in these folders make up your books.)
  7. Look for the folder for the book that appears in the duplicate book error message
  8. Delete the folder for that book that appears in the duplicate book error message
  9. Shut down and restart Wordsearch 11 to verify if you have resolved the error
  10. To reinstall the book, look in your Library for the book, then, click on it. The book will be easy to find because it will appear as a cloud and a "down arrow”

"SQLite Error 1 – no such table: XRefMetaFata.”
"SQLite Error 1 - database disk image is malformed"
"SQLite Error 1 - no such table: LocalLoginMetaData"

This error can be resolved by deleting the following files from the Wordsearch 11 program:

  • Topics.bd3
  • Topics.flg
  • Topics.db3-journal
  • XRefs.db3
  • Xrefs.dat
  • Xrefs.flg
  • LocalLogin.db3

Follow the steps below to locate these files, then, delete them.

Steps for Windows 10 and Windows 7

  1. Click on the Windows icon in lower left cornerWindows10icon
  2. Scroll down your list of apps in the Start menu until you reach the "WORDsearch 11" folder
  3. Open the "WORDsearch 11" folder and look for "Shortcut to Application Data Files" (This will open a "File Explorer" window.)
  4. Look for and delete any of the files listed above
  5. You may now start the Wordsearch 11 program.

Steps for Windows 8 and 8.1

  1. Go to the "Start” screen
  2. Just start typing the following without the quotes

    " C:\ProgramData\WORDsearch\Global Data\ "

  3. Press the Enter key (this should open a window where you will see the files "Topic.db3” and "Topic.flg” and "Topic.db3-journal")
  4. Delete the following files if present: "Topic.db3,” "Topic.flg” and Topic.db3-journal, Xrefs.db3, Xrefs.dat, Xrefs.flg, and LocalLogin
  5. You may now start Wordsearch 11
NOTE: You can press the Windows logo key + the letter ”S” on your keyboard at the same time to open a Search box.

In the Windows search box, just type in the following without the quotes:

" C:\ProgramData\WORDsearch\Global Data\ "

Then press the Enter key. (this should open a window where you will see the files "Topic.db3” and "Topic.flg” and "Topic.db3-journal")

"The specified path was not found”

For this error, we recommend a full removal of the program and re install.

Because of the complexity of this removing our program, we recommend that you call us, and allow us to remote into your computer to do this. It involves multiple steps but only takes 3 minutes. Our number is 1-888-854-8400.

"File access denied”

For this error, we recommend a full removal of the program and re install.

Because of the complexity of this removing our program, we recommend that you call us, and allow us to remote into your computer to do this. It involves multiple steps but only takes 3 minutes. Our number is 1-888-854-8400.