Frequently Asked Questions

Reading / Studying

Problems / Errors Opening Books In Wordsearch 11

"Where are my books?"
"Where does Wordsearch 11 keep the books?"
"I just installed Wordsearch 11 but I don't have any books!"
"How do I open my books?"

NOTE: When you install Wordsearch 11, it does not come with any books! If your books are not already on your computer, you will have to download and install your books.

For the instructions to get your books, click here: "How do I get my books?"

When you install your books, they will appear in the "Library tab”. Click on the “Library” tab to see your books. (See image below.)

If you do not see your books in the Library tab, click on this link to go to our web page titled How do I get my books?

Ws11librarytabExample of the Wordsearch 11 "Library" tab

  • To display all your books in alphabetical order, Click on "All Categories" in the left hand pane.
  • To display your books by category, click on a category in the left hand pane.
  • To open a book, click on it, and it will open in the "Study tab"
  • To read a book, Click on the "Study tab"

Ws11studytabExample of the "Study tab" in Wordsearch 11

To view our training videos about how to use Wordsearch 11, or, to sign up for a free training class, click on the links below:

How to Use Wordsearch 11

Free Wordsearch 11 Training Classes

"Error opening book file. There was a problem opening the book..."
"The error was 'File access denied'"
"The error was 'Access violation'"
"...Some problems can be resolved by refreshing the Library."

This error can be caused by 3 things

  1. A Bad Desktop
  2. Bad files in the book
  3. Too many books open on your Desktop

Recommendation 1: Create a New Desktop, then, open the book there. If you still have problems opening the book, then the book is bad. Follow the steps below to locate your books, delete the bad book, then, re download the book.

How to Create a New Desktop

  1. Click on the "Desktops" icon on the main toolbar
  2. Click on "Create Desktop..."
  3. Enter a name for the new Desktop
  4. Click on "An empty desktop"
  5. Click on the "OK" button

How to Locate, Delete, and Re Install a Book

NOTE: You cannot delete a book if it is open. Make sure the book you want to delete is NOT open before you try to delete it.

  1. Start the Wordsearch 11 program
  2. Click on "Help"
  3. Click on "About"
  4. In the About window, click on the "Support Info" link at the bottom. (This will open the Support Information window.)
  5. In the left-hand column, look for "Library" then click on the link to the right of it. (This will open a new window displaying your library books. Each book will be displayed as a yellow folder.)
  6. Look for the folder that represents your book. (Call us if you cannot find it. Our number is 1-888-854-8400.)
  7. When you find the folder that represents your book, Delete It
  8. After deleting the book folder, close this window
  9. Close the Support Information window
  10. Close the About window
  11. Restart your Wordsearch 11
  12. Click on the Library tab and look for the book you deleted. It will appear with a cloud and "download arrow."
  13. Click on the book with a cloud and "download arrow." (This will start the Book Installer program.)
  14. Follow the steps to download the book from the internet

Recommendation 2: Close half of your books.

Opening books when you start Wordsearch 11 can take up a lot of computer "horsepower". If your computer cannot handle the job of opening a large number of books, then you will get the errors described above.

Close half the books you have open, restart Wordsearch 11, then, and see if you still get errors when the program tries to open books.

"My books are all locked! They were unlocked just the other day. I was even using them! Now, they are all locked!"

Recommendation: Unlock your books again. For the instructions to Unlock your books, click here: "How do I get my books?"

If you have unlocked your books and your books are still locked, call our Sales/Customer Service Department at 1-800-888-9898 you can also email them at wordsearchsales@lifeway.com.

NEW! You can now chat with a live Sales/Customer Service representative on line. Just go to www.WordsearchBible.com. The chat box is in the lower right corner.

Problems / Errors Using Books In Wordsearch 11

"When I got to a certain chapter in this book, my entire program locks up. I have to restart the program"
"I get the error 'Empty Highlight Context' when I got to that chapter."
"When I highlight a verse in a book, I get the error 'Empty Highlight Context'"

This happens when you have highlighted a line in a chapter in a book and the file that keeps track of your highlighting in that book has gone bad.

The bad highlighting file must be deleted.

Follow the steps in the tech doc below to do locate the bad highlighting file, then, delete it.

How to Locate a Book's Highlighting File So You Can Delete It

Step 1: Identity the "Book ID Number" for the Book Generating the Error
How to Identity the "Book ID Number"

  1. Locate your book in your Library section
  2. Right Click on the book
  3. Left Click on Properties (This will open the Properties window for that book)
  4. Look inside the Properties window for the "Book ID number"

Step 2: Identity the Name of the Desktop you are in
How to Identity the Name of Your Desktop
Look in the upper left corner of the Wordsearch 11 program window. The name of your Desktop comes in after the words "Wordsearch 11 - "
Examples:
Wordsearch 11 - My Desktop
Wordsearch 11 - Men's Study Group
Wordsearch 11 - 1 Cor 13:4

Step 3: Locate the Highlighting Files for the Book then, Delete Them

  1. Start the program and enter the Library.
  2. Click on Help
  3. Click on About
  4. In the About window, click on the "Support info" link at the bottom. (This will open a new window called Support Information.)
  5. In the Support Information window, look along the left-hand side for the "User Data" and click on the link to the right of it. (This will open a new window displaying various files and folders.)
  6. Open the folder called Desktops
  7. Look for the folder that represents the Desktop that you are in and open it
  8. Look for any files that begin with your "Book ID number" and end with the letters "HTL" or "HLTX". Delete them. (Example: 0-1.hltx is the highlighting file for the KJV Bible.)
  9. Close this window
  10. Close the Support Information Window
  11. Close the About window
  12. Restart the program
  13. Test for the problem

"My Books are not linking with each other."
"When I move my Bible to the book of John, my other Bibles and commentaries do not got to John. They stay at Matthew."

This happens when "Link with other scripture-based books" is not on.

Examine the image below. The button to turn on / off the feature called "Link with other scripture-based books" is circled.

Click on the "Link with other scripture-based books" icon to turn on all the books you want to link with each other. Make sure they are all at the same number.

To view our Wordsearch 11 training video about this, click here: "Linking Your Books"

Ws11linkscriptureImage of a "Book Window Toolbar". This bar appears above each book. The icon to turn on and off the feature "Link with other scripture-based books" is circled.

"The Bible Book window keeps disappearing."
"When I click in the Bible Book Chapter Verse, window to go to a different Bible verse in my open Bible, the Book Chapter Verse window goes away and the Bible never goes to that verse."

This problem is caused by the Windows "Ease of Use" mouse setting. It has been enabled to activate a window by mouse hovering over it. Whenever you move your mouse pointer out of the Book Chapter Verse window, you activate a completely different window and deactivating the Book Chapter Verse window.

Recommendation: Turn off the Windows setting called "Activate a window by hovering over it with the mouse"

How to Turn Off "Activate a window by hovering over it with the mouse"

  1. Open the Control Panel Window
  2. Click on Ease of Access Center
  3. Click on Make the Mouse Easier to Use
  4. Go to the section "Make it easier to manage windows"
  5. Uncheck box next to "Activate a window by hovering over it with the mouse"
  6. Click on the "Apply" button
  7. Click on the "OK" button

"I found a mistake in a book"
"There is a mispelled word in one of your books."
"When I click on a Bible reference in a book, it takes me to a completely different verse."

Recommendation 1: Update the book.

How to Update a Book

  1. Locate the book in the Library tab or in the Resources window
  2. Right Click on the book title
  3. Left Click on Update book...

Recommendation 2: If you still see the mistake in the book, email us at WordsearchSupport@LifeWay.com
Be sure to provide the following

  1. Book Title and Author
  2. Page number where the mistake appears
  3. Line, Sentance and Paragraph where the mistake appears

"My books are all locked! They were unlocked just the other day. I was even using them! Now, they are all locked!"

Recommendation: Unlock your books again. For the instructions to Unlock your books, click here: "How do I get my books?"

If you have unlocked your books and your books are still locked, call our Sales/Customer Service Department at 1-800-888-9898 you can also email them at wordsearchsales@lifeway.com.

NEW! You can now chat with a live Sales/Customer Service representative on line. Just go to www.WordsearchBible.com. The chat box is in the lower right corner.

"I get an error using the Search feature"
"HiLitedText: end of section before word found. (C:\WS11QV\Common\Readers.pas, lin...)."
"It happens when I scroll thru my list of Search results."

This problem / error occurs when one of the books being searched has bad files.

Recommendation:

  1. Find out which book is causing this error
  2. Locate the bad book, Manually delete the bad book, then, Re Download the book

To find out which book is causing this error, clear the list of books you are searching, add 1 book at a time, then Search it.

TIP: If you are searching many books, and cannot figure out which book has the bad files, try reducing the number of books you are searching, then, do another search to see if the bad book in that group.

How to Locate and Delete a Book and Re Install It

NOTE: You cannot delete a book if it is open. Make sure the book you want to delete is NOT open before you try to delete it.

  1. Start the Wordsearch 11 program
  2. Click on Help
  3. Click on About
  4. In the About window, click on the "Support Info" link at the bottom. (This will open a new window called Support Information.)
  5. In the Support Information window, look along the left-hand side for "Library" and click on the link to the right of it. (This will open a new window displaying your library books. Each book will be displayed as a yellow folder.)
  6. Look for the folder that represents your book. (Call us if you cannot tell which folder represents your book.)
  7. When you find the folder that represents your book, Delete It
  8. After deleting the book folder, close this window
  9. Close the Support Information window
  10. Close the About window
  11. Restart your Wordsearch 11
  12. Click on the Library tab and look for the book you deleted. It or They will be easily visible because it will appear with a cloud and "download arrow.”
  13. Click on the book and that will start the Book Installer program
  14. Follow the steps to download the book from the internet

"I get an error highlighting text in a Book"
"Empty Highlight Context C:\ws11\common\readers.pas, lin..."
"You appear to have updated to a new version of this book. Unfortunately this has made your previous highlights incompatible. Old highlights will not be shown but you can make new ones."
"I keep highlighting text but not all of the words stay highlighted."

This happens when you have highlighted a line in a chapter in a book and the file that keeps track of your highlighting in that book has gone bad.

The bad highlighting file must be deleted.

Follow the steps in the tech doc below to do locate the bad highlighting file, then, delete it.

How to Locate a Book's Highlighting File So You Can Delete It

Step 1: Identity the "Book ID Number" for the Book Generating the Error
How to Identity the "Book ID Number"

  1. Locate your book in your Library section
  2. Right Click on the book
  3. Left Click on Properties (This will open the Properties window for that book)
  4. Look inside the Properties window for the "Book ID number"

Step 2: Identity the Name of the Desktop you are in
How to Identity the Name of Your Desktop
Look in the upper left corner of the Wordsearch 11 program window. The name of your Desktop comes in after the words "Wordsearch 11 - "

Step 3: Locate the Highlighting Files for the Book then, Delete Them

  1. Start the program and enter the Library.
  2. Click on Help
  3. Click on About
  4. In the About window, click on the "Support info" link at the bottom. (This will open a new window called Support Information.)
  5. In the Support Information window, look along the left-hand side for the "User Data" and click on the link to the right of it. (This will open a new window displaying various files and folders.)
  6. Open the folder called Desktops
  7. Look for the folder that represents the Desktop that you are in and open it
  8. Look for any files that begin with your "Book ID number" and end with the letters "HTL" or "HLTX". Delete them. (Example: 0-1.hltx is the highlighting file for the KJV Bible.)
  9. Close this window
  10. Close the Support Information Window
  11. Close the About window
  12. Restart the program
  13. Test for the problem

Problems / Errors Using Zipscript in Wordsearch 11

"List Index Out of Bounds" using Zipscript

This error can be resolved by deleting the main Zipscript file, then, re installing the Wordsearch program. To delete the Zipscript program, follow the steps below:

How to Delete Zipscript

Step 1: Exit Zipscript (make sure it is not running)

  1. Locate the Zipscript icon in the system tray (bottom right corner of computer screen)
  2. Right click on the Zipscript icon in the system tray
  3. Left Exit

Step 2: Delete the main Zipscript file

How to locate the file Zipscript.exe

  1. Start the Wordsearch 11 program
  2. Click on Help
  3. Click on About
  4. In the About window, click on the "Support Info" link at the bottom. (This will open a new window called Support Information.)
  5. In the Support Information window, look along the left-hand side for "ProgramFiles" and click on the link to the right of it. (This will open a new window displaying the main files that make up the Wordsearch program, including the main Zipscript file.)
  6. Look for the file Zipscript, then, delete it

To re install the Wordsearch program, contact our Sales and Customer Service Department for a new "download link" at 1-800-888-9898 or you can email them at wordsearchsales@lifeway.com.

NEW! You can now chat with a live Sales/Customer Service representative on line. Just go to www.WordsearchBible.com. The chat box is in the lower right corner.

Zipscript is Not seeing my Bibles!

If you can open the Zipscript program window, and there are no Bibles to choose from, in the Bibles drop down menu in the Zipscript program, i.e. Zipscript is not seeing any of your Bibles, we recommend the following:

  1. Configure Zipscript to NOT start when you start your computer
  2. Restart your computer
  3. Start Zipscript manually after your computer has started

How To Stop Zipscript from Starting When You Start Your Computer:

  1. Look for the Zipscript icon in the system tray - the lower right hand corner of your computer screen next to the time. (The Zipscript icon is a white Z on a blue circle.)
  2. Right click on the Zipscript icon and select "Options." This should make the "Options" window appear.
  3. At the top of the "Options" window, click on the "General Tab" then uncheck the box "Load Zipscript at startup."
  4. Restart your computer

If you cannot see the Zipscript icon in the system tray - the lower right hand corner of your computer screen next to the time - go into the Microsoft Configuration utility and turn off Zipscript there.

How To Start the Microsoft Configuration Utility program and Turn Off Zipscript:

Steps for Windows 10

  1. Click on the Windows Start button
  2. In the Windows search box, type in the command " MSCONFIG " without the quotes
  3. In the Best Match list, click on System Configuration Desktop app
  4. Click on "Open Task Manager"
  5. Click on the Startup tab
  6. Look for Zipscript, then, click on it
  7. Click on the "Disable" button in the bottom right corner

Steps for Windows 7 and Vista

  1. Click on the Windows Start button
  2. Click on Run
  3. When the Run box appears, type in the command " MSCONFIG " without the quotes
  4. Click OK. (This will produce the Windows System Configuration Utility Window.)
  5. Click on the Startup tab
  6. Uncheck all instances of Zipscript
  7. Click on Apply
  8. Click on Close
  9. Restart your computer

Steps for Windows 8, Windows 8.1

  1. Click on the Windows Start button
  2. At the Windows Start screen, type in the command " MSCONFIG " without the quotes
  3. In the list of search results, click on System Configuration Desktop app
  4. Click on the Startup tab
  5. Uncheck all instances of Zipscript
  6. Click on Apply
  7. Click on Close
  8. Restart your computer

"An instance of Zipscript is already running"
The Zipscript icon is NOT appearing in the system tray (bottom left corner of screen next to the time)

If you are looking in the system tray, in the bottom left corner of screen next to the time, and you are not seeing the Zipscript icon, and, if trying to start Zipscript produces the error "An instance of Zipscript is already running" then, you are experiencing a Windows bug that hides commonly used icons.

To address this problem, configure Zipscript to NOT automatically start when you start your computer, and instead, start Zipscript manually after you computer has already started.

To configure Zipscript to NOT automatically start when you start your computer, start the Microsoft Configuration Utility program and turn off Zipscript there.

How To Start the Microsoft Configuration Utility program and Turn Off Zipscript:

Steps for Windows 10

  1. Click on the Windows Start button
  2. In the Windows search box, type in the command " MSCONFIG " without the quotes
  3. In the Best Match list, click on System Configuration Desktop app
  4. Click on "Open Task Manager"
  5. Click on the Startup tab
  6. Look for Zipscript, then, click on it
  7. Click on the "Disable" button in the bottom right corner

Steps for Windows 7 and Vista

  1. Click on the Windows Start button
  2. Click on Run
  3. When the Run box appears, type in the command " MSCONFIG " without the quotes
  4. Click OK. (This will produce the Windows System Configuration Utility Window.)
  5. Click on the Startup tab
  6. Uncheck all instances of Zipscript
  7. Click on Apply
  8. Click on Close
  9. Restart your computer

Steps for Windows 8, Windows 8.1

  1. Click on the Windows Start button
  2. At the Windows Start screen, type in the command " MSCONFIG " without the quotes
  3. In the list of search results, click on System Configuration Desktop app
  4. Click on the Startup tab
  5. Uncheck all instances of Zipscript
  6. Click on Apply
  7. Click on Close
  8. Restart your computer

How to Start the Zipscript Program Manually

  1. Make sure you have Exited the Zipscript program
  2. Click on the Windows Start button
  3. Click on All Programs or All apps
  4. Look for then click on the Wordsearch 11 folder
  5. Look for then click on the Zipscript icon. (This will place the Zipscript icon in the system tray - bottom right corner of your computer screen)

"TOWP 149 ..." Error Using Zipscrtipt - the yellow Z

You are clicking on the old Zipscript icon. That yellow "Z" is from Wordsearch version 5. Zipscript 5 is not compatible with your version of Windows and that is why the error occurs.

When you install Wordsearch 11, you get a new version of Zipscript and a new Zipscript icon. It is now a blue ball with a white Z on it.

The new Zipscript icon is a blue ball with a white Z on it. This version of Zipscript is the one that is compatible with your version of Windows.

Look for the blue ball with a white Z on it and click on it.

Problems / Errors Using Other Features in Wordsearch 11

"Every time I hover my mouse pointer over a Bible reference in a commentary, or other book, the program locks up and freezes. I cannot use it. I have to shut it down."

This problem occurs when your Default Bible is "The Biographical Bible", or, if your Default Bible is set to "Last Used Translation" and the last Bible you used was the Biographical Bible".

Recommendation: Change your "Default Bible"

How to Change your Default Bible

  1. Locate the "Bible" icon, on the main toolbar, the toolbar with all the big icons, at the top of the program window. (The Bible icon is just to the right of the "Back" and "Forward" arrows.)
  2. Click on the little, black "down" arrow at the lower right side of the Bible icon. (This will produce a "drop down" menu showing you all your Bible translations.)
  3. In the "drop down" menu, click on any Bible translation, except "The Biographical Bible", then see if the program still locks up when you hover your mouse over a Bible reference.

"How do I make Wordsearch 11 Index my library"
"When i started Wordsearch 11, I got a message that said Wordsearch 11 needs to idnex my library. How do I make it do that?"

Just click on the OK button when you see this message and the Wordsearch 11 program will automatically index your library for you. That’s all you have to do.

The more books you have, the longer the indexing takes.

"What is this 'Topical Indexing' message I keep seeing?"
"At the bottom of my screen I see something that says scanning book 9 of 36 and it just hangs there. What is it doing? Can I still use the program or do I have to wait for it to finish?"

This indexing is normal. Wordsearch 11 is scanning your Topical books to help the Topical Search feature do its job and run faster. The more Topical books you have, the longer the indexing takes.

You can safely use all of the Wordsearch 11 features while the Indexing process is running.

If the indexing looks like it is "hung up" or frozen on a book, that could be normal because some books are bigger than others and may take longer to index.

If you have left Wordsearch 11 up and running all day, and the indexing message is still present, call us at 1-888-854-8400.

If the indexing starts every time you start Wordsearch 11, and you have allowed Wordsearch 11 to run all day, you may have a problem that is easy to fix. Call us at 1-888-854-8400.