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WORDsearch 9 frequently asked questions

Now Compatible with Mac OS X Lion.


Dear WORDsearch 9 Customer,

Click on a link below to go to the category that best matches your problem or question.

  1. WORDsearch 9 Installation Steps

  2. Problems / Errors Installing WORDsearch 9

  3. WORDsearch 9 Unlock Steps

  4. Problems / Errors Unlocking Books

  5. Problems / Errors Downloading Books

  6. Problems / Errors Installing Books

  7. Problems / Errors Downloading the Update

  8. Problems / Errors Starting WORDsearch 9

  9. Problems / Errors Using Features in the WORDsearch 9 Program

  10. Problems with Zipscript

  11. Problems with Books

  12. More WORDsearch 9 Frequently Asked Questions

 

To quickly find an error or topic by word...

  1. Press your "Ctrl" key and your "F" key at the same time. This will open a "Find" window in your browser.
  2. Type in a word then press the "Enter" key. Your browser will go to that word and even lighlight the word where it appears on this page.

If your error message is not addressed here, call Technical Support at 512-835-6900 or email us at wordsearchsupport@lifeway.com.


For basic "How to" and usage questions, call our Customer Service Department at 1-800-888-9898 or email them at wordsearchsales@lifeway.com.


To learn how to use WORDsearch 9, just click on Help in the WORDsearch 9 library, then select "WORDsearch Help" or, click on one of the resource links below:


www.wordsearchbible.com/docs/ws9quickRef.pdf

To get in a free training class, call our Customer Service Department at 1-800-888-9898 or sign up at www.wordsearchbible.com/training/


Installing WORDsearch 9 Over the Internet

If you received a link to download WORDsearch 9 over the internet, click on it to start the installation process. The link will download a file called "WS9Setup.exe".

If the link is not clickable, copy and paste it - or type it out manually - into your browsers address field.

NOTE: Our links can be used 2 times. Please call 1-800-888-9898 if they have expired.

After clicking on the link, you may get a prompt to either "Save" the file or "Run" the file.

If you choose to "Run" the file, the program will begin to install automatically.

If you choose to "Save" the file, try to keep track of where the file is being saved to because after the file has downloaded, you have to double click on the file to start the installation process.

Don't Forget! After you have completely installed the WORDsearch 9 program, it will not contain any books! You will need to go through the unlock process to get all your books.

For help unlocking and getting your books into WORDsearch 9, click on the this link " WORDsearch 9 Unlock Steps "

Installing the WORDsearch 9 CD

  1. If you received the WORDsearch 9 Basic Edition CD to install the program, insert it into your drive and allow the installation program to auto start.

    If the installation program does not auto start,

    1. Click on Start
    2. Run
    3. Type in D:\Setup.exe (Where D:\ is the drive letter of your computer's CD or DVD drive.)

    For Vista or Windows 7
    1. Click on Start
    2. Type " D:\Setup.exe (Where D:\ is the drive letter of your computer's CD or DVD drive.)

  2. Follow the installation instructions presented on each of the installation screens and click on “Next” at each screen.

    The WORDsearch installation program will copy its program files to your hard drive and can even scan your computer for STEP books incase you are upgrading from WORDsearch 5 to WORDsearch 9 or, if you want to import STEP books from the Parson's QuickVerse Bible software program.

    If you have personal data in WORDsearch 5, WORDsearch7 or WORDsearch 8, the WS9 installation program can import it.

    NOTE: If you encounter a problem or have a question or get an error message during the installation process, click on this link for assistance  "Problems / Errors Installing WORDsearch 9"   .





  3. When the WORDsearch 9 install completes, click on the WORDsearch 9 icon to start it. You may find the WORDsearch 9 icon either on your desktop or in your All Programs list of programs. (Just click on Start then All Programs then look for WORDsearch 9.)

    NOTE: When starting WORDsearch 9 for the first time, you may get a prompt to download an update. If you do, click on “Yes, begin downloading.”

    If you encounter a problem, or get an error during the update process, click on this link for assistance “ Problems / Errors Updating the WORDsearch 9 Program ”.



  4. The next screen you should see is the EasyStart screen with options such as "Enter the Library:, Daily Devotional, Video Tutorials". Click on “Enter the Library” to start the process of installing your books.


  5. If you installed WS9 on top of WS7 or WS8, you will already have access to all your books. Once you have entered the WS9 Library, hover your mouse pointer over the left hand border of the WORDseaerch 9 program window to slide open the Resources window. In the Resources window, you will find the Library section and under that, your books.  You can also slide open the Resources window by pressing your "Ctrl" and "L" keys on your keyboard together at the same time.


  6. If you are missing books, or if you recently purchased books, you will need to go through the "Unlock Purchased Books..." process. For more information on getting your books into your library, click on this link to go to the section entitled " WORDsearch 9 Unlock Steps ".
Do I need to have WORDsearch 5 or Bible Explorer or WORDsearch 7 or WORDsearch 8 installed before I install WORDsearch 9?

No. WORDsearch 9 can be installed all by itself as a "stand-alone" program.

But, if you had WORDsearch 7, WORDsearch 8, or Bible Explorer installed when you install WORDsearch 9, DO NOT UNINSTALL WORDsearch 7, WORDsearch 8 or Bible Explorer. When you installed WORDsearch 9, it merged with critical files in your existing WORDsearch 7, WORDsearch 8 or Bible Explorer program. So, uninstalling WORDsearch 7, WORDsearch 8 or Bible Explorer will remove these important files and prevent you from starting WORDsearch 9.

Will WORDsearch 9 replace my WORDsearch 7 or 8 program?

No, WORDsearch 9 is a separate program and will be installed as a seperate program to a different location on your hard disk. However, WS9 will merge with your WORDsearch 7 and WORDsearch 8 program and use important WS7 or WS8 files and even the existing WS7 or WS8 library. So, DO NOT UNINSTALL WORDsearch 7 or WORDsearch 8 after installing WORDsearch 9!

Can I remove WORDsearch 8 or WORDsearch 7 after I install WORDsearch 9?

No. Uninstalling any previously installed WORDsearch program after installing WORDsearch 9 will break WORDsearch 9 and prevent your from starting it.

Why did I receive all these DVDs with the WORDsearch 9 upgrade? And what do I do with them?

If you received a WS9 Basic Edition CD, that CD only installs the WORDsearch 9 program.

The additional DVDs are most likely “eBOOK LIBRARY DVDs or our eBOOK LIBRARY Supplemental DVD. They contain all our books and are used to install your books incase you cannot install your books over the internet.

NOTE: After installing the WORDsearch 9 Basic Edition CD, you may need to unlock your purchased books. To unlock your books, see the section below called " WORDsearch 9 Unlock Steps. "

After you have unlocked your books, follow the instructions to install them. You can either install your books over the internet or use your eBOOK LIBRARY DVDs or our new eBOOK LIBRARY Supplemental DVD to install your books.

If you are still missing books after scanning all your eBook Library CDs or the new Library DVD, try installing your missing books from the internet. If you are still missing books, please call our Customer Service Department at 1-800-888-9898 from 9:00 AM CST to 10:00 PM CST Monday through Friday.

When I try to install books from the eBook library DVDs, I get a message, "No books were installed from this disk, please insert another Disk or press the Done Button."

If you get this message, it could mean that none of your missing books were on that particular eBook library DVD and you need to continue the process by inserting another library DVD.
Insert another eBook library DVD, wait about 30 seconds for your computer to recognize the DVD then try again.

This message could also mean that the Missing Book Installer program is scanning the wrong drive. Change the " D:\ " in the Book installer dialog window if your DVD drive is not the “ D:\ ” drive. Then click Search.

Why do some of my books have red question marks by them?

The red question mark means 3 things:

1.  The book is already unlocked
2.  WORDsearch knows you own it
3.  The book has not yet been installed. (It is missing.)
     Follow the steps below to install the missing book(s):




How to Install the Unlocked / Missing Books in your Library

1.  Click on one of your books with a red question mark next to it
2.  When the Missing Book Installer program window appears, do one of the following: 

a.  Click on "Install all missing books"
     or
b.  Click on "Install from CD" or “Install from Internet.”





If you clicked on "Install from CD ", the Book Installer window will appear. At his point, insert an eBook library DVD or our eBook Library Supplemental DVD and click on the button "Begin Searching" to begin the install process. The Book Installer program will scan your library DVD for the books you own and install them. You will be prompted to insert another eBook library DVD if needed.

If you clicked on "Install from Internet", a window will appear with a list of your missing books. Click on the button "Start Downloading" and allow the book(s) to download. After the book(s) download, a prompt will appear telling you your books have been downloaded and asking you if you want to install them - click "Yes" to install the book(s).

If you have problems downloading your books from the Internet, click on this link for assistance:   Problems / Errors Downloading Books

When I click on the link to download WORDsearch 9, nothing happens.

... I just got a blank screen.

... I got the message "We're sorry, this does not appear to be a valid download link."

Type out the link manually into your browsers address field, then press the Enter key on your keyboard.

When I click on the link to download WORDsearch 9, I get the following message at the top of my browser:

"To protect your security, Internet Explorer has blocked this site from downloading files to your computer. Click here for options."

I click on "Click here for options," then I click on "Download Files." After that, all I see is a blank, white screen with the words, "copyright 2002-2010 Google, Inc." in the upper left corner.

Download and install another web browser such as Mozilla FireFox.
You can get it by going to http://www.firefox.com and it is free.

"When I click on the link to download WORDsearch 9, I keep getting the following error: "

" We're sorry, this link is only valid for 2 uses. If you need to download WORDsearch 9 again, please call us at 1-800-888-9898. Thank you! "

The link could be old. They are only good for 2 downloads. Call our Customer Service Department at 1-800-888-9898 and ask for a new link.

If you continue to get this error, and the link is brand new, try disabling your security program firewall or antivirus settings and try the link again.

"I clicked on the link to download the WORDsearch 9 and got a file called WS9Setup.exe. However, when I double click on it to start the installation, I get the following error: "

"Not a valid Win32 application"

You did not download all of the file. The file "WS9Setup.exe" is 27 MBs. If you can check the size of your "WS9Setup.exe", it is most likely not 27 MBs. Just an FYI, it takes a few minutes to download 27 MBs.

Go back to the email that contains the link to download WORDsearch 9 and click on the link again.

If your link has expired, call our Customer Service Department to get another. They are at 1-800-888-9898 and are available from 9:00 AM till 10:00 PM Monday through Friday.

 

"I downloaded the WORDsearch 9 file to install it but when I double click on it I get a message telling me "Windows cannot open this file: … To open this file, Windows needs to know what program created it. Windows can go online to look it up automatically or you can manually select from a list of programs on your computer. What do you want to do? " ".


I also notice that the file I downloaded is called "download"."

You may also see that the file is being downloaded as WS9Setup.1.2DOD17.efw.

Try downloading WS9Setup.exe using a different browser.
If you are using Windows Interenet Explorer, try downloading Mozilla FireFox (http://www.firefox.com) and use that browser to download the WS9Setup.exe file.

If needed, disable the following security features: Anti Virus, Firewall, Spyware, Content Filtering and Popup Blocker. If you are connected to the internet using a wireless signal, try connecting your computer to the internet using a cable. If you are still unsucessfull, try installing WS9 using a CD.

If you have the security program Computer Associates, disable it's Fire Wall feature. This security program is known to rename our WS9Setup.exe file to WS9Setup.1.2DOD17.efw .

Errors Starting the Installation

" Cannot start setup. The setup file may be corrupt or you may have the wrong password. If you downloaded this file, please download a fresh copy. If the file is password protected check your password and try again. "

 

This error occurs when you are trying to start the WORDsearch 9 Setup.exe program you have just downloaded from the internet. It occurs because you have not downloaded the entire Setup.exe file. This file is little over 27 MBs and you have not downloaded the entire 27 MBs.

Try downloading it again.
Try downloading it during off peak hours.
If needed, try downloading it with your antivirus program disabled. (Please refer to your antivirus program Help program for instructions on disabling your antivirus program.)

If you have exceeded the number of times you can download the WORDsearrch 9 Setup.exe file, please call our Customer Service and Sales Department for a new link. They can be reached by dialing 1-800-888-9898 from 9:00 AM CST till 10:00 PM CST Monday through Friday and Saturday afternoons.

If you are still unsucessfull, try installing WS9 using a CD.

Installation Errors

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2343."

 

Reinstall WORDsearch 9, but this time, do not check the boxes to "Create a Desktop shortcut" or "Create Quick Launch shortcut".

 

"Library path was not found."

I just received my WORDsearch 9 Basic Edition CD for PC / Mac - Part # 06374.
I do not have any previous versions of WORDsearch or Bible Explorer installed on my computer.
Soon after beginning the installation of this CD, I get the error.


Your WORDsearch 9 CD is bad. Please discard it then contact our Customer Service Department for a replacement.
Explain your installation problem and how it matches this entry.

 

"TProgressbar out of Range"

This error can occur towards the end of the installation process when WORDsearch 9 imports data from our other programs such as WORDsearch 8 or WORDsearch 7 and even Bible Explorer.


If you receive this error, don't worry, you can still import your personal data in to WORDsearch 9 after you complete the installation. Whatever you do, Do Not uninstall WORDsearch 8 or WORDsearch 7 and even Bible Explorer.

For Windows XP:

  1. Click on Start
  2. Click on Run
  3. Type the following " C:\Program Files\WORDsearch 9\UpgradeToWS9.exe "




"The feature you are trying to use is on a network resource that is unavailable. Click on OK to try again or enter an alternate path to a folder containing the installation package setup msi."

"The file C:\Documents and Settings\owner\local\temp\mia1 is not a valid installation package for the product WORDsearch 9 Basic edition Try to find the installation package setup msi in a folder from which you can install WS9 Basic edition."

This message is not a critical error and can be ignored. Click on OK or Close or Cancel to remove the message and start the WORDsearch 9 program.

You do not need to reboot your computer. Just look for the WS9 icon in the Start | All programs (or Programs) menu and click on it to start it back up again. Follow the information on the screens to complete the installation.

" The setup for WORDsearch 9 has failed. The windows installer's service could be not be accessed. This can occur if you are running Windows in Safe Mode or if the Windows installer is not correctly installed. "

This message is caused by an outdated Windows installer program. The Windows installer program allows you to install software on your Windows computers. You must download and install the latest installer program.

You can download and install the latest Windows installer program at the following MicrosoftSupportwebsite:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4

For Windows XP computers, you would download the file WindowsXP-KB942288-v3-x86.exe
For Windows Vista computers, you would download the file Windows6.0-KB942288-v2-x86.msu
For Windows 64 bit Vista computers, you would download the file Windows6.0-KB942288-v2-x64.msu


 

 

How do I unlock the new books I purchased with WS9?

First, you will need your account number and a current password. Once you have these numbers, follow the steps below.

If you were sent email with a link to download and install WS9, check the email for your account number and password.

If you ordered a CD to install WS9, and have Internet access, check your invoice for your account number and password. These numbers will be under section called "Installation and Unlock Instructions". Once you have these numbers, follow the steps below.

If you cannot find your account number and password anywhere, call our Sales and Customer Service Department.  Their number is 1-800-888-9898 and they are open from 9:00 AM CST untill 10 PM CST Monday through Friday and from 10:00 AM CST untill 5:00 PM CST on Saturday.

How to Unlock Books in WORDsearch 9

  1. Connect to the Internet
  2. Start WS9 and Enter the Library
  3. Click on "Help" in the main menu
  4. Click on "Unlock Purchased Books..."
  5. Type in your account number and password then click on "Next". ( The next window should say "The following books have been unlocked" and show you the books that have been unlocked. )
  6. Click on the "Close" button and if you are missing any of these books, you will receive a screen that lists the number of books you are missing and the option to install your books from CD or from Internet.

NOTE: If you do not have Internet access, you will need to call us at 1-800-888-9898 to get an Unlocker CD.

NOTE: If you have Dialup Internet, we recommend that you install your books using our Library DVDs. If you do not have Library DVDs, call us at 1-800-888-9898 to order them.

Do I need an Internet Connection for WORDsearch 9?

Yes. You will need an internet connection to unlock your books and take advantage of some of the featres. For example, you can update your program, download patches and fixes, you can purchase new books and unlock books, and even join our Discussion Groups to discuss WS9 and other issues with other WS9 users.

How do I set up my Internet Connection for WORDsearch 9?
  1. Enter the WORDsearch 9 library
  2. Click on Options in the main menu
  3. Click on Settings
  4. Click on Internet
  5. Click on "Yes, use my existing Internet settings"
  6. Click on OK

 

When unlocking my books, I got the error " The following file could not be downloaded completely: http://www.CROSSBooks.net/.../Booklist.xml.zip "

This error can occur if you are not connected to the internet.

Make sure your computer can access the internet.

If your computer is connected to the internet, this problem could be caused by your Firewall or AntiVirus program. Disable your Firewall or AntiVirus program then try unocking your books again.

"No information exists for this account number or password."

This error means that you have entered the wrong account number or the wrong password.

Delete the account number and password you have entered then re enter them. Make sure your have entered the correct account number and password.

If you are still receiving this error, please call our Sales and Customer Service Department to verify your account number and password. They can be reached by dialing 1-800-888-9898.

1. I got a "Transfer error" when trying to downloading books from the internet.

2. When downloading my books, I got a " Not Responding " message.

 

Click on the "Close" button in the lower left corner of the Downloads window.

In the next window, click on "Discard the list " then click on "OK".

Look for the books that did not download in your library section. You will recognize them because they will be the books with the red question mark next to them. Click on one of these books and follow the steps in the Missing Book Installer program to download the books again.

If you continue to get the Transfer error, repeat the steps above but this time, select to install your books from Library disks.






To order Libray disks, please call our Sales and Customer Service Department at 1-800-888-9898.

When I insert my Library DVD, nothing happens.
How do I install my books from these Library DVDs?

The Library DVDs are not designed to do anything when you insert them.

You must be running the Book Installer program in order to install your books from the Library DVDs. The Book Installer program searches your Library DVDs for you, then, installs your books into your WORDsearch Library.

To start the Book Installer program, we recommend that you go through the Unlock process first, then, follow the steps on the screens that come up.

For instructions on the Unlock process, click on this link: WORDsearch 9 Unlock Steps






I just downloaded my books and got the message "There are 235 books downloaded and ready to install. Would you like to install them now?"

When I clicked on "Yes", I got the following error:

"XML document must have a top level element"

You may also get this other error...

" Unhandled Archive Type "

And on some occassions, you may get this error...

" Not a PKZip file "

 

The book files that were downloaded are corrupt.
Delete all the books that were downloaded and download them again.

1. Restart WORDsearch 9. When you enter the Library, you will get the message "There are ... books downloaded and ready to install. Would you like to install them now?"

2. Click on the "Cancel" button to delete all the downloaded books.

3. Look in your Library section and you will see the books that failed to install with a red question mark next to them.

4. Click on any book with a red question mark to re start the Book installer process and redownload your missing books.

 

"The WORDsearch server appears to be offline. Please try again."

Make sure you are connected to the internet.

If you are connected to the internet, close WORDsearch 9 and try disabling your internet protection, anti virus scanner and/or your firewall program.

Most of these internet protection, anti virus scanner and/or firewall programs, have an icon in the system tray (in the lower right corner of your screen next to the time). Right click on the icon and choose Disable or Open the programs Control Center and disable the anti virus scanner and/or your firewall there. Then, open WORDsearch 9 and try again.

If you experience any other problems or error messages updating WORDsearch 9, visit our WS9 FAQ web site for common errors and their resolutions. If you still need help, please call our Technical Support Department at 512-835-6900.

"A call to an OS Function Failed."

When downloading the Update, the following error occurs: "A call to an OS function failed"

This is a very difficult problem to resolve and there is only one option available to fix it...and it is not always successful.

Follow the steps below to make Internet Explorer your default browser.
If Internet Explorer is already set to be the default browser, follow the steps below to un check the box so that Internet Explorer is NOT your default browser.


How to Set Internet Explorer to be your Default Browser

  1. Start Internet Explorer
  2. Click on Tools
  3. Click on Internet Options
  4. Click on the Programs tab
  5. Click on the box that says "Tell me if Internet Explorer is not the default browser."
  6. Click on OK.
Restart WORDsearch and try to download the update.
When do I update the WORDsearch 9 Program?

At least once a day, WS9 will try to connect to the Internet to check to see if there is a newer version available. If it connects and finds that there is a newer version, you will get a window that says "Update available". We recommend that you click "Yes, begin downloading".

If you want to manually check for updates, click on the Help menu in the program and select Check for program Updates.

STEP Compatibility
Is WORDsearch 9 STEP compatible?

No, WORDsearch 9 will not read STEP books. CROSS, our new technology for documents is based on XML and other more recent standards. STEP was based on an old technology called rich text format (RTF). The benefits of CROSS include improved presentation and searching of Greek and Hebrew and other languages.

What about the STEP books I had in WORDsearch 5?

As part of the upgrade, WS9 will convert all STEP books bought from us and import them into your WORDsearch 9 Library. We are also offering a deep discount on the CROSS version of STEP books from other STEP publishers that we currently sell. See the question below titled: "How do I get the discount on books from other publishers?"

Will WORDsearch 9 read STEP books from Parsons (QuickVerse), Ages, Zondervan, and Loizeaux?

No, WORDsearch 9 will not read any STEP books. However, we are offering a deep discount on the CROSS version of STEP books from other STEP publishers that we currently sell. See the following question (How do I get the discount ...).

How do I import my STEP books, from other publishers, into my WORDsearch 9 Library? 
 
How do I get the discount on STEP books from other publishers?

To purchase and unlock STEP books from other publishers in WS9, do the following:
Please Note: This will only work for STEP books that we currently sell in the CROSS format, and, you will need to be connected to the internet.

  1. Close WS9.
  2. Click on Start 
  3. Click on All Programs 
  4. Click on WORDsearch 9
  5. Click on "Search for STEP Books"
  6. Follow the steps to search your hard disk for STEP books to import.

Running the STEP Book Importer:

1.  In the importer, read the first screen then click Next.

2.  On the STEP 2 screen, select one of the following:
    “Search the entire disk” (hard drive) and click on the pull down arrow to select the drive where you installed WORDsearch
     or
    “Select single folder” to search the specific directory the STEP books are located if you know this directory.




     If you have Parson's STEP books, the path location may be one of the following:

  • QV5 - C:\Program Files\Parsons\QuickVerse or C:\Program Files\Parsons Technology\QuickVerse
  • QV6 - C:\Program Files\Parsons Technology\QuickVerse or C:\Program Files\Parsons Technology\QuickVerse\Books
  • QV7 - C:\Program Files\Parsons\QuickVerse or C:\Program Files\Parsons\QuickVerse\Books
  • QV8 - C:\Program Files\QuickVerse8\QVBooks
  • QV9 - C:\Program Files\QuickVerse9\QVBooks

3.  Click Next after you have entered the path in the blank.

4.  On the next screen, the importer will tell you the results of its search. Look for your books here.

5.  Follow the steps to go to our on line web page catalog to purchase your books.



 

Does WORDsearch plan to add a STEP reader to WORDsearch 9?

No, we do not plan to add a STEP reader to WORDsearch 9.

Conversion of WORDsearch 5 Data
How does the conversion of WORDsearch 5 books work?

During the installation of WORDsearch 9, a "Search for STEP books" program will run to import WORDsearch 5 books on your computer. If you have WORDsearch 5 insatalled on your computer, WORDsearch 9 will detect them and import it into your WORDsearch 9 Library.

What if I had WORDsearch 5 but it is no longer on my computer?

Call our Customer Service at 1-800-888-9898 to unlock your WS5 books in WORDsearch 9.

Can I read my WS5 desktops, personal commentary and personal topics in WORDsearch 9?

If the WORDsearch 9 installation program scanned your computer for STEP books, these WS5 files will get converted and inserted into the WORDsearch 9 Resources. The personal topics will show up under the Documents section in the WS9 Resources window. Your personal commentary and the Ref lists and Desktop Notes from your Desktops will show up under the My Verse Lists section in the WS9 Resources window.

"The Order Tracking Database appears to be corrupt."

This is a harmless message and is easily fixed.
All you need to do is 2 things:

1. Unlock your books again
2. Restart WORDsearch 9

Here are the steps to unlock your books.

  1. Enter the WORDsearch library.
  2. At the main menu, click on Help, then click on Unlock Purchased Books...
  3. Type in your 6 digit Account Number ( ...... ) and your 4 digit Password ( .... ).
    If you do not have these numbers, please call 1-800-888-9898 and ask them for your "Unlock Codes."

  4. Click on "Next". (The next screen you should see is the "Re-Unlock Library Books" screen with the message, "The following books have been unlocked." This screen will list all the books that were just unlocked.)
  5. Click on Close to close the "Re-Unlock Library Books" window.
    (NOTE:  You will get the error message again, but, ignore it and click to close it.)

  6. Close the WORDsearch program and restart it. You should no longer receive the error message.

 

"WORDsearch has stopped working. Windows is searching for a solution." then, the whole program locks up or shuts down.

This has been known appear after clicking on "Enter the Library" or when WORDsearch 9 is trying to load your books or open a book on the Desktop.

We recommend running our WORDsearch Font Utility to remove, then re install, the fonts that WORDsearch 9 uses to display certain characters in our books.

Click on the link below to run the WORDsearch Font Utility.
When you have opened the WORDsearch Font Utility, be sure do the following:

  1. Remove the fonts
  2. Re install the fonts
  3. Restart your computer.

WORDsearch Font Utility

"Invalid floating point operation."

This has been known to be caused by the security program called Avast.
If your computer has Avast installed, try disabling it then see if you can start WORDsearch 9.

If disabling Avast resolves your startup problem, uninstall it or call their support center for assistance in configuring it to allow WORDsearch 9 full access, to unblock WORDsearch, or to add WORDsearch to it's list of trusted programs.

You can also boot into Safe Mode and test. Booting into Safe Mode often prevents many programs from loading. It is possible that the Avast security program will not load in Safe Mode, thus allowing you to verify if Avast is the cause of this startup error.

For instructions to boot into Safe Mode, following the steps below:

  1. When your computer starts, press the F8 key a bunch of times.
  2. When the Advanced Option menu appears, select Safe Mode then press the Enter key.
NOTE: In rare occasions, This error it is caused by Internet Explorer 9.

If your computer has Internet Explorer 9, and you do NOT have the Avast security program installed, try uninstalling Internet Explorer 9 then see if you can start WORDsearch 9.


"I/O Error 32."

This has been known to be caused by the security program called Avira.
If your computer has Avira installed, try disabling it, then see if you can start WORDsearch 9.

If disabling Avira resolves your startup problem, uninstall it or call their support center for assistance in configuring it to allow WORDsearch 9 full access, to unblock WORDsearch, or to add WORDsearch to it's list of trusted programs.


"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions."

If your computer has the Kaspersky Internet Security program, contact their technical support department and tell them to help you move WORDsearch 9 to the Trusted Applications Group.
Also tell them to move http//www.CROSSbooks.Net to the Trusted URL Group.

The Kaspersky technical support department can be reached by dialing 1-866-525-9094.


"Booklist File is Missing"

This error occurs when you have uninstalled WORDsearch 7 or WORDsearch 8 after installing WORDsearch 9.

The fix is to reinstall WORDsearch 9 and unlock your books again.

Q: Why does this problem occur?

A: When WORDsearch 9 was installed, it detected WORDsearch 7 or WORDsearch 8 and attached itself to various critical files in the WORDsearch 7 or WORDsearch 8 program. When WORDsearch 7 or WORDsearch 8 was uninstalled, those critical files that WORDsearch 9 was using to start up (such as the file "Booklist") were removed, thus causing the error and inability to start WS9.

Again, the fix is to reinstall WORDsearch 9 and unlock your books by calling Customer Service at 1-800-888-9898.

"Duplicate Book"

Starting the WORDsearch 9 program produces a small window stating you have a duplicate book and lists the title of the book.

To address the duplicate book error messages, try the following

  1. Examine the error message
  2. Write down the book in the error message
  3. Delete that book from your hard drive
  4. Reinstall that book

To find the books on your hard drive, so that you can delete it, follow the steps below.

  1. Enter the WORDsearch 9 library
  2. Click on Help
  3. Click on About
  4. Click on the Support Info link at the bottom of the About window. (This will open a new window called Support Information.)
  5. In the Support Information window, look along the left hand side for "Library" then click on the link to the right of it. (Clicking on this link will open a window revealing all your books.)
  6. Look for the book that appears in the duplicate book error message and delete it.
  7. Shut down and restart WORDsearch 9 to verify if you have resolved the error(s).
  8. Reinstall the book(s) by clicking on the red question mark that appears next to the book(s) in the WORDsearch 9 library window.
"Cannot open file C:\Program Data\WORDsearch\Global Data\estore_nnnnnn.MPK. Cannot find the file specified."
"Cannot open file C:\Program Files\CROSS Shared\Data\estore_nnnnnn.MPK. Cannot find the file specified."
"Cannot open file C:\Documents and Settings\All users\Application Data\WORDsearch\Global Data\estore_nnnnnn.MPK.
Cannot find the file specified."

Starting the WORDsearch 9 program produces error above but allows you to enter the library.

To address this error messages, delete the file Ortertracking.ini then call our Customer Service Department to Unlock your Purchased books.


To find and delete the file Ordertracking.ini, follow the steps below:

'''How to Find and Delete the file Ordertracking.ini:'''

1. Record the path location of the estore file, either


'''C:\Program Data\WORDsearch\Global Data\ '''

'''C:\Program Files\CROSS Shared\Data\ '''

'''C:\Documents and Settings\All users\Application Data\WORDsearch\Global Data.'''


2. Click on the Windows Start button

3. for XP: Click on '''Run'''

3. for Vista, Click on '''All Programs''' then click on '''Accessories'''then click on '''Run'''

4. In the '''Run''' box, type in the path location of the estore file, either

"C:\Program Data\WORDsearch\Global Data\" or
"C:\Program Files\CROSS Shared\Data\" or
"C:\Documents and Settings\All users\Application Data\WORDsearch\Global Data."

5. Click on '''OK'''
6. Look for the file Ordertracking.ini and delete it.
7. Call WORDsearch Customer service to unlock your books - 1-800-888-9898

















WORDsearch 9 will start once but not again untill the next time you startup your computer

This is a rare but known issue that we are still looking into.

In the mean time, you can do either of the following below:

1. Keep WORDsearch 9 running and do not shut it down untill you shutdown your computer.
2. Open the Windows Task Manager, look for the process WORDsearch.exe in the Processes tab and End that process there. This will allow you to restart WS8 without restating your computer.

"How to enter the Windows Task Manager and End the process WORDsearch.exe."

1. Press the following 3 keys together at the same time: Ctlr + Alt + Del
2. Click on Windows Task Manager
3. Click on the Processes tab
4. Look in the left column for the file WORDsearch.exe. When you find it, click on it.
5. Click on the button "End Process" in lower right corner.
6. Click on any follow up windows to confirn your "End Process" action.

You should now be able to start WORDsearch 9 without having to restart your computer.
When the fix for this problem is available, it will be distributed through our update process. So, keep downloading the WORDsearch updates when they become available.












Cannot Copy Paste Text from a Book.

When trying to copy text from a book, you see the following message.

Information: The text has been copied however, this version of the book does not support the citation style that you have selected. You can download an updated a copy of the book by right clicking it's title in the library windiow and choosing "Update book ... "

Updating the book is the resolution. We are replacing books on our book server with updated versions of books that do not produce this error message. However, if you have updated the book and still get the error message, that means we have still not fixed and uploaded the book. Please try updating the book again on another day.

 

"Please enter a valid scripture filter" using the Search feature

Your scripture filter field is blank causing the message.

When using the Search feature, there are 3 things you must do:

1.  Enter a word or phrase
2.  Select a book or books to search
3.  Tell the Search freature what part of the Bible you want to search - the scripture filter
3.  You have not told the Search feature what part of the Bible you want to search.

In the bottom left corner area of the WS9 Search window, there is a section there called the "Bible Search Options" section with a "Scripture filter" field.  That "Scripture filter" field needs to be filled in.  
 
To the right of the "Scripture filter" field, mouse click on the down arrow and select a pre arranged Scripture filter or type in a book or range yourself. 

The "Scripture filter" offers you the ability to search specific or general parts of your Bibles such as just the OT or just the NT or just the Gospels or a specific book or range of the Bible.

 




Pages in Strong's Talking Greek and Hebrew Talking Dictionary are blank.

Pages in Strong's Concordance are blank.

Pages and section of Adam Clark's Commentary are blank.

When I mouse over a Strong's number, the pop up window is blank.

Run the WORDsearch Font Utility according to the steps below:
  1. Close the WORDsearch 9 program
  2. Reboot your computer
  3. Click on the link below to Run the WORDsearch font utility, then, reboot your computer.

    WORDsearch Font Utility

If you are still seeing blank pages in some of your books, please call the WORDsearch Technical Support Department at 512-835-6900.




I have installed WORDsearch 9. Can I uninstall WORDsearch 7 or WORDsearch 8 now?

No. When WORDsearch 9 was installed, it sniffed out, detected and attached itself to important WORDsearch 7 or WORDsearch 8 program files, library books and documents. If you remove WORDsearch 7 or WORDsearch 8, the critical files that WORDsearch 9 was using to start will be cut off.

Zipscript Hangs at "One moment please ... Zipscript is loading ... "

Takes a long time to load and may seem to hang up the computer.

After installing WORDsearch 9, you may notice Zipscript taking a long time to load. We are aware of this issue and are working to improve this. When the fix is ready, it will be installed by downloading the WORDsearch update. So, keep downloading the WORDsearch 9 updates whenever they become available.

In the meantime, you can do 2 things:

You can sit and wait to let Zipscript load completely.

You can stop Zipscript from loading when your computer starts and start it manually when you want to use it.

How To Stop Zipscript from Starting When You Start Your Computer:

Look for the Zipscript icon in the system tray - the lower right hand corner of your computer screen next to the time. (The Zipscript icon is a white Z on a blue circle.)

Right click on the Zipscript icon and select "Options." This should make the "Options" window appear.

Click on the General Tab then uncheck the box "Load Zipscript at startup."

If Zipscript is still starting when you start your computer, go into the Microsoft Configuration utility and turn off Zipscript there.

How To Start the Microsoft Configuration Utility program and Turn Off Zipscript:

  1. Click on Start
  2. Click on Run (For Vista users, type in Run in the Start Search window then click on Run in the Start Program menu
  3. When the Run box appears, type in the command " MSCONFIG ".
  4. Click OK. (This will produce the Windows System Configuration Utility Window.)
  5. Click on the Startup tab
  6. Uncheck all instances of Zipscript (and InstaVerse if it is there.)
  7. Click on Apply
  8. Click on Close
  9. Restart your computer

The pages in Strong's Talking are blank on the Hebrew side. The Greek side looks OK.

Run our WORDsearch Font utility by clicking on the link below.
Be sure to follow these 3 steps when you run it:
  1. Remove the fonts
  2. Re install the fonts
  3. Restart your computer.

WORDsearch Font Utility

What is this indexing message I keep seeing?

At the bottom of my screen I see a progression bar that says Indexing Step 2 of 5. What is it doing? Can I still use the program or do I have to wait for it to finish?

First of all, Indexing makes the Search feature run 10 times faster so you want indexing.

Second, WS9 runs the indexing process when you first install your books or whenever a change is made to a book in your Library. So when you download a new book or update a book or even when you refresh the Library, the Indexing will occur.

During the Indexing process, you can safely use all of the WORDsearch 9 program except the Search feature until the indexing is completed.

NOTE: You will need about 5 GBs of free space on your hard disk to allow Indexing to complete. Also, the more books you have, the longer it takes to finish Indexing.

Is WORDsearch 9 compatible with Windows 7?

Yes. WORDsearch 9 will install on Windows XP, Windows Vista and Windows 7.

Is WORDsearch 9 compatible with a Mac?

Yes. WORDsearch 9 will install on a Mac as long as it has the Intel processor and 10.5.x (Leopard), 10.6.x (Snow Leopard) or the new Mac OS X 10.7 called Lion. 7.

Where are my books? Where is the Library Window?

Look to the left. Along the left hand side of the program window is the Resources Window. In it, you will find the Library section with category folders and books inside them.

Normally, the Resources Window is hidden. If you do not see it, move your mouse pointer to the left hand border of the program window and rest it there or click on it. This will make the Resources Window slide open.

Another way to make the Resources window appear is by click on "View" in the main menu then clicking on "Resources (Pinned)."

You can also use the following keyboard shortcut - "Ctrl + L" - to slide open the Resources window.

What if some of my books are missing in WS9?

Make sure you have opened the Resources window and that you can see the Library section.

If you have examined all the category folders and sub category folders in the Library section, press the F9 key on your keyboard.  (This will open the "Open Book" window.)
At the top of the Open Book window, type in the name of the book or part of the name of the book you are looking for.  You can also type in the author's name. 
The Open Book window will display the book title so that you can click on it to open it.  It will even tell you the location of the book - it's category / sub category - as it appears in your Library section.

If you still feel like you are missing books, call our Customer Service Department at 1-800-888-9898 and tell them what books you are missing.  Ask them where these books are supposed to appear.  If these books are not there, ask if these books are even in your account.  If they are, go thru the Unlock process again.  

Where is the Bible Reading Planner? It used to be in the Devotionals folder but I do not see it there or in any of the other category folders in my Library.

If you cannot find the Bible Reading Planner, download the update. This book was broken, but it's was fixed in the WORDsearch 9 update that was released on January 5, 2010.

To download the update, enter the WORDsearch 9 Library, click on Help then click on "Check for Program Updates."

If you encounter a problem or get an error during the update process, click on this link for assistance “ Problems / Errors Updating the WORDsearch 9 Program ”.

When I hover my mouse over a Strong's number, the pop up window is blank or it shows up as a thin black line.

When I click on a Strong's number, the Strong's book opens but it's pages are blank - missing text.

I also noticed that pages in the Old Testament side of Adam Clark commentary are blank.




You may just need to reinstall the fonts that produce the Greek and Hebrew characters in our books.
  1. Close the WORDsearch 9 program
  2. Reboot your computer
  3. Click on the link below then click on Run or Open to install the WORDsearch fonts:

    WORDsearch Font Utility

Registering WORDsearch 9
How do I register my WORDsearch 9 software?

After installing WS9, the program may prompt you to register. If you decline, it will prompt you to register another time. You can also force the registration process by clicking on the Help menu in WS9 and selecting "Register WORDsearch". You can register online or by phone. To get your registration code when you register by phone, call our Customer Service at 1-800-888-9898.

Purchasing Additional Books
How do I purchase and unlock new books?
  1. You can purchase and unlock new books by clicking on "Help" then "Shop for Add-On Books."
  2. This will direct you to our on line catalog web page at www.wordsearchbible.com/catalog .
  3. When you find the book or package you want, click on the shopping cart icon to the right of it. (This will add the book or package to the Shopping cart.)
  4. After your Shopping cart if filled with your books, Click on the "Proceed to Check" out button and follow the instructions to pay for the books.
  5. After your credit card purchase is approved, you will see your receipt page with the instructions and the unlock codes to unlock and download your new books.
You can also purchase and unlock books by calling our Sales and Customer Service Department at 1-800-888-9898.